1st of all they need to put correct pictures of the rooms and property. they are not showing exactly what to expect when you book a room.
I booked ocean view king size bed room and they gave me a room on the side of the building with the partial ocean view, It took my 45 minutes to change my room and move my luggage to the new room, which was very frustrating after 11 hours of flight from NJ. That was very disappointing and unprofessional behavior of the hotel reception staff.
Also, we paid daily resort fee but that didn't include the gym. you have to buy everyday membership in order to use the gym, which was another rip off. it happened 1st time that I paid a resort fee and still couldn't use the gym. crazy
Aug 11, 2023
Loved everything about this place. The view was beautiful, walking to the beach in the early mornings, hearing the bird chirp in our balcony. It was just amazing. Just the parking can be really packed at night. Overall I recommend this place.
A stay in Paradise
Aug 11, 2023
We were in a deluxe suite with kitchen and living room spiral staircase to a loft, which we did not use, two bedrooms, two bathrooms and balcony and washer and dryer combo. It was amazing! The resort was beautiful and we used the pools and the beaches. Snorkeling equipment package was awesome, for $100 we rented two beach chairs, umbrella, snorkeling gear and cooler for three days. Lots of fish to see and even a sea turtle while we were there on the beach snorkeling. Beach towels and reef safe sunscreen stations were available for free. You could also get DVD rentals for your room for free. The resort store had everything we needed at competitive prices. We also ate at the restaurant, and the meal was delicious and priced the same as places where we would have eaten offsite. Parking was available on site for $10 a night. The staff was friendly. Our only issue was at the activities, desk, where the line was long, and we never did get to speak to the representative. The only negative was that we were an hours ride from the airport, the start of Hana Road, and Heleakala. Very close to Lahaina for shopping. We would definitely stay here again!
Ants in kitchen
Aug 10, 2023
Would’ve given a better review if our ant situation was handled better. Staff wasn’t too friendly except for the beach club wait staff. We were not notified or warned prior to booking about all the noisy construction going on. When selecting our resort we stayed away from the places that gave construction warnings. You had no warning.
Great place for family vacation
Aug 07, 2023
The hotel is great the room was great, since the moment we arrived they make us feel like a family. Really friendly staff everyone was really nice and helpful. We had such a great experience.
Thank you everyone we will see you again.