Overview
Located in downtown Manhattan, located close to attractions including the Statue of Liberty, Ellis Island, Southstreet Seaport, and featuring newly renovated and richly appointed guestrooms with Marriott's luxurious Revive bedding package.
Resort fees include
- $25 Food and Beverage Credit * Per day
- (1) Ticket to the Liberty Super Express Tour per day
- Enhanced internet local/long distance international calls per day
- $15 Citi bike credit per day
- $15 Dry cleaning credit per day
- ** Benefits are daily and cannot be rolled over, any unused portion has no value upon check out. Inclusions are subject to change
Check in
4 p.m.
Check out
11 a.m.
Rooms
497
Inclusions
Rooms
Amenities
Lobby
Front desk
Elevator
Fitness centre
Location
Reviews
TripAdvisor Traveler Rating
Within walking distance of 9/11 memorial and the financial district
Baileyk720 (Charlotte, North Carolina) on Dec 31, 2025
This property is conveniently located within walking distance of the 9/11 memorial and museum, the financial district and the boat launch for the Statue of Liberty and Ellis Island. Although we did not travel by subway, there are a few stations also within walking distance. There’s a Starbucks inside the property, which accepts mobile orders and is a plus because it always seemed crowded. The room was just fine. Nothing spectacular or noteworthy about it. We were on the 28th floor so that helped reduce the outside city noise. It served its purpose as we were gone most of the days sightseeing. One noise we were not counting on was from the ice machine which was next to our room, not in an alcove or behind a door. Between the noises it made and the people filling buckets, getting to sleep was a challenge.
Good Stay, But a Shocking Checkout Turned It Into a 1-Star Experience
466ahmedj (Al Janabiyah, Bahrain) on Dec 01, 2025
I stayed at the Marriott Downtown NYC from last Friday until this morning. At first, everything seemed great. The staff were helpful, the room was decent, and although the limited number of elevators sometimes caused small lines, it was a minor inconvenience. Up until checkout, I genuinely felt the hotel deserved 4.5 out of 5 for the value and comfort. Unfortunately, my experience on the last day completely changed my impression. After having breakfast at Bill’s Burger, the restaurant inside the hotel, my wife and I returned to the room and then headed down to check out. As I approached the lobby, a staff member ran toward me accusing me of leaving without paying for breakfast and, shockingly, said this was considered “stealing.” I was genuinely stunned. I had assumed the breakfast would be charged to my room, which is standard in many hotels, and the way the situation was handled, essentially implying I was a thief, was completely unacceptable and unprofessional. I chose not to respond to the accusation, settled the bill, and left. A few hours later, I noticed multiple unexpected charges on my card. Two small amounts appeared, presumably for the breakfast and tip, followed by a large charge for the full cost of my stay, even though I had already paid the full amount at check-in. This forced me to make an international call to the hotel’s accounting department. I was kept on hold for over nine minutes while they tried to figure out what happened. When I mentioned that the call was becoming too long and costly, I was told they would try to remove the hold, which may take up to five business days. As a result, I am now traveling with almost a thousand dollars less available because of their mistake. Between being publicly accused of theft and the significant billing error that immediately affected my trip, I cannot overlook these issues. Despite the good start, the checkout experience was unacceptable. I am rating this hotel 1 out of 5.
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