TripAdvisor Traveler Rating

Palm Desert / Shadow Ridge is still our favorite place to visit - - - - - - - - February, 2026 Visit We've visited for 25+ years and this was our first time to stay in The Enclaves (slightly newer, further back in the property). We visited Palm Desert to see our St. Louis CITY Soccer Club (SC) play Austin in pre-season MLS soccer at the Coachella Valley Invitational Tournament. This was a late-planned trip, and my wonderful wife was still able to pull off getting us into our favorite Marriott Vacation Club property - Shadow Ridge in Palm Desert. Every trip before this one we have stayed in the same building near the entrance; this was our first time staying in The Enclaves, the buildings located further back in the property, the ones with a more noticeable adobe-like southwestern motif. Being only three of us, we stayed in the studio, which is a one-bedroom with a pull-our sofa; then kitchen has counter space, but less than the master suite (no island / no wrap-around counter), and place settings for four; there is a small dishwasher. There is a coffee machine with a carafe (a pot at a time not a cup at a time). The room is laid out well and has good decorations. Our room happened to face south, so we could get some sun on the patio. We were also next to the Snakebites pool and enjoyed sun there - pool, cornhole, table tennis / ping-pong, and more. We have been visiting Shadow Ridge more often the past couple years, and that is a good thing, for doses of vitamin D from the sun, and from the relaxation we always feel when we are there. On this trip, I did work a couple days, too, and the Business Center in the lobby has much counter space and power plugs that could support 3-5 people working in there; though conf calls would be a noise challenge in such a setup; I was in there solo and was quite productive. See you soon, Shadow Ridge! ----- ----- -----

I stayed at this property on and off for about 38 days while taking care of my father’s affairs. Overall, I truly enjoyed the stay — the grounds were nice, the accommodations were comfortable, and it was a good place to be during a difficult time. Unfortunately, toward the end of my stay I had a health and safety concern. What was most upsetting was not the concern itself, but how it was handled afterward. I reported the issue, submitted a written complaint, and was told management would follow up. No one ever contacted me. There was no response, no explanation, and no indication that the concern was addressed. Given the length of my stay and the circumstances I was there under, the lack of care or communication was very disappointing. I’m sharing this so future guests are aware — the property itself was enjoyable, but follow-through and responsiveness when an issue arises were lacking.

Took my son for a birthday golf vacation week. Warning: if you think this is a hotel . . . wrong. It's some sort of vacation time share. The room was about 10' x 20' two square holes in the wall under the TV, no room service, a peculiar 'foody' smell and worst of all, no amenities. Want morning coffee? - drive. One restaurant, a pizza shop, open evenings only. When I complained, response was, well, 'we have better rooms had you said something' and 'we're not a hotel you know.' No I didn't.

We have been coming here with our family for about two years now and this years was the worst experience I ever had. We checked in on Saturday into a second floor room and everything was going fine up until Thursday, this day we had been at the living desert zoo since the morning, we didn’t come back till around 12-1pm and when we got back to our room me, my husband and kids took a nap, we woke up around 2ish and were relaxing eating lunch. About 20-30 mins later we got a call that security was at our door when I open the door security was saying that they had gotten complaints of us running around and being loud ( which of course we weren’t) i told them no one is running or jumping and they left then 30 mins go by and they again showed back up saying they could here us stomping, mind you we were just walking normal. I then told them that we are not doing anything. They again kept saying that we were stomping. Mind u we had been in this exact room for 5 days already with no complaints. We were supposed to stay until Saturday but since we had this negative experience we decided to leave Thursday. I truly believe the person or people below us had just checked in and was already complaining even though we had been there for days with no complaints from anyone. I don’t think we will come back to this place again security was very rude and was making it seem like we were lying.

Everything was wonderful. We golfed, enjoyed shopping and dining. The facilities were clean and well maintained. We enjoyed our stay.