Marriott's Shadow Ridge II - The Enclaves reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

414 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Seating accommodation is less than sleeping accommodation. Long wait for call to service.

xiamenboy (Millbrae, California) on Mar 30, 2024

Each unit has 1 king, 2 queen and fold-away beds. But the dining room has only 6 chairs. When asked for additional chairs, the service desk refused due to fire hazard. If a unit has so many sleeping spaces, why the resort didn’t design the layout to allow for more seating? When calling for chairs, the call was cut off twice and when finally connected it took 7 recycling of tape message, several rings. Service is poor (understaffed?). These are situations not brought out during meetings with marketing staff. No zero because the resort has nice amenities and the unit is well laid out.

TripAdvisor users rated this property 5 out of 5

Would go back!

S1682UOsusanw (Southern California, California) on Feb 10, 2024

We had a 2 bedroom suite. Nice view of the course which is gorgeous. Kitchen well stocked and had condiments for coffee and small salt/pepper. Everything you’ll need to cook or serve is there Lots of living space - we had two couples there and were very happy. Lots of pools and amenities easy to order food. Not many options for breakfast - and no restaurant for dinner. Note - NO PETS!

TripAdvisor users rated this property 3 out of 5

Good not great

OBXTC (Waves, North Carolina) on Nov 29, 2023

Slow maintenance here. The hot tub at one of the pools was hot for a couple days then got quite a bit cooler. We talked to 3 different people over several days and it never got fixed. Very frustrating .. this was over the thanksgiving holiday time .

TripAdvisor users rated this property 4 out of 5

Nice resort but some issues. Recommend Desert Springs Resort over Shadow Ridge

Camda (Wellington, New Zealand) on Aug 19, 2023

Repeat visitors and Gold Marriott members. Enclaves apartment decor feeling a bit tired and grubby now so unsure when they are due for remodel as some of the Villages part currently being done now. We were on the third floor (is an elevator). Could never get a park outside our apartment the entire week which never happens at sister properties we stay in at Desert Springs 1 and 2. More activities offered here at this resort though and complimentary cocktail afternoons which are not at Desert Springs. Pools were lovely but way too crowded and yelling kids as school holidays. Please consider an adult only pool, would be so easy to do, I don’t like the design of the Enclaves apartments. We had a two bedroom and both bedrooms face on to the walkways, so poor natural light and privacy. The headboard of each master room backs on to the AC unit of your neighbour which means it is noisy. Poor design. No one in the neighbouring apartment but AC still running continuously. Not very ‘Green’. Our neighbour was urinating over his balcony one night and saw I had seen him. I reported but never heard any more. The main gates to the resort are permanently open which I did not appreciate as anyone can come and go, very easy to use the pools etc. Why have security gates if they’re not used? I had mail which was sent prior to my arrival. I had to ask several times and follow up before staff found it despite being correctly addressed. Would loved to have tried the free yoga classes offered but was always at 7.00 a.m. Given guests are holidaying why not offer later? Annoying too that there are no pool towels at the pool, you have to take them to and from your room. Why? Inconsistent with your sister properties. Also at 3pm everyone is made to exit the pool due to heat for ten minutes. Why? Again, does not happen at sister properties. We are all adults , let us decide when to exit the pool. Would choose Desert Springs Villas in future over Shadow Ridge.

TripAdvisor users rated this property 5 out of 5

Awesome activities center for the kids

Dalia R on Aug 10, 2023

Decided to book a last minute trip for my family before the kids start school. We chose the enclaves at Desert Ridge and I’m glad we made this choice. Our stay was amazing. The best part for the kids was The Mirage center where they offer activities for the kids. Dennis and his team were amazing and very helpful, this was the kids favorite part of the trip. Definitely will be back and book a longer stay next time.

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