TripAdvisor Traveler Rating

Please be aware of the racist employees, pool security , supervisors and staff. My husband and I checked out immediately after being targeted at the pool for having an ice chest with 3 white claws and waters , fruit and energy drinks. My husband set up our chairs at the pool and a red shirt employee staff approached him and requested to see inside cooler, he complied but asks him to not place his hands inside.( I have auto immune disease and can get sick .) Other guests had ice chests wagons and were not approached or checked. We were the only Hispanic couple at the pool. Robbie pool supervisor came and advised us no outside beverages or food are allowed contrary of red shirt Ronan first claimed only 3 drinks per person, which we had . Supervisor Robbie said “ can’t we read the rules are clear and do you even have a room , what’s your room number. “ He basically called us stupid and that we need to leave if we are not allowed to be there with our food and drinks. While everyone else is enjoying themselves. We went to front desk put a complaint with front desk manager and I requested to check out early. The apology was not genuine and I heard sorry 6 times and she wrote on a post it , I have anxiety and after being harassed and followed to our car when we drove up to the main lobby , I will never come back here.

Our family looks forward to staying at Marriott's Shadow Ridge II – The Enclaves every single year, and once again, they exceeded all of our expectations. It truly feels like our home away from home, and every visit reminds us why we keep coming back. From the very beginning, the service was outstanding. The pre-arrival email communication and coordination were seamless, making everything easy before we even arrived. At check-in, we were welcomed with genuine warmth and professionalism, and throughout our stay we received exceptional assistance through text messages whenever we needed anything. A very special thank you to Angelica C., Shannon Zuberbuhler, and Breanna Colins from Guest Services. They were absolutely amazing—friendly, caring, professional, and always willing to go above and beyond to make sure every one of our needs was taken care of. Their kindness and dedication made our vacation even more special. The entire resort is exceptionally clean and beautifully maintained. Our villa was spotless, comfortable, spacious, and had everything we needed for a perfect family vacation. The housekeeping and maintenance teams clearly take great pride in their work. The Snake Bites Pool is one of our favorite places. It's always clean, has plenty of lounge chairs, and creates such a fun atmosphere for families. We especially loved watching the kids' movies on the giant TV during both the day and the evening. Please keep showing children's movies during the daytime—it adds so much to the family experience! Watching the World Cup games on the big screen was also fantastic and brought everyone together. Every staff member we encountered was welcoming, professional, and genuinely eager to help. The level of hospitality throughout the resort is truly outstanding. We highly recommend Marriott's Shadow Ridge II – The Enclaves to anyone looking for a relaxing, family-friendly vacation with exceptional service, beautiful accommodations, and an incredible team that truly cares about its guests. Thank you to everyone at Marriott's Shadow Ridge II – The Enclaves for another unforgettable vacation. We can't wait to return again next year!

We traded our timeshare for Shadow Ridge, and are so happy we did. Such a good resort -- aquafit every morning, a few adult-type games (mixology, bingo, trivia) and lots for kids to do, also. Great pool areas (all 3+), and the drinks were reasonable (we took advantage of the "drink of the day" for lower prices). Wish they had offered the breakfast option (at the bars) on one or two of the weekdays, also. This was a terrific Sat/Sun breakfast, and we were there all week. Also, take advantage of The Bunker, the golf snack shack. Breakfast plus lunch sandwiches at the lowest prices on the property. Ask at the front desk.

Tired and worn out. I’m not sure it ever had a prime. Entry to the room past a sprawling parking lot (at least the spaces are covered) via outdoor covered walkway - dusty, dirty, cracked stucco and horrid white fluorescent lamps. This room was ground hour with a supposed golf course view - if you consider gravel, blocking trees and a huge industrial yard lamp view. Broken lamps, pillows made of socks. I’ll give the check in desk kudos - they comped the crazy parking fee and were very nice. Suitable for mom, dad and a van full of kids to scream their hearts out at the pool. Looking for a nice, quiet, small scale place to rest? Stay away. Good grief Marriott get out of this property.

Palm Desert / Shadow Ridge is still our favorite place to visit - - - - - - - - February, 2026 Visit We've visited for 25+ years and this was our first time to stay in The Enclaves (slightly newer, further back in the property). We visited Palm Desert to see our St. Louis CITY Soccer Club (SC) play Austin in pre-season MLS soccer at the Coachella Valley Invitational Tournament. This was a late-planned trip, and my wonderful wife was still able to pull off getting us into our favorite Marriott Vacation Club property - Shadow Ridge in Palm Desert. Every trip before this one we have stayed in the same building near the entrance; this was our first time staying in The Enclaves, the buildings located further back in the property, the ones with a more noticeable adobe-like southwestern motif. Being only three of us, we stayed in the studio, which is a one-bedroom with a pull-our sofa; then kitchen has counter space, but less than the master suite (no island / no wrap-around counter), and place settings for four; there is a small dishwasher. There is a coffee machine with a carafe (a pot at a time not a cup at a time). The room is laid out well and has good decorations. Our room happened to face south, so we could get some sun on the patio. We were also next to the Snakebites pool and enjoyed sun there - pool, cornhole, table tennis / ping-pong, and more. We have been visiting Shadow Ridge more often the past couple years, and that is a good thing, for doses of vitamin D from the sun, and from the relaxation we always feel when we are there. On this trip, I did work a couple days, too, and the Business Center in the lobby has much counter space and power plugs that could support 3-5 people working in there; though conf calls would be a noise challenge in such a setup; I was in there solo and was quite productive. See you soon, Shadow Ridge! ----- ----- -----