Overview
Set on the stunning white beaches of Riviera Maya, UNICO 20°87° immerses guests in the culture of the region, from the locally-inflected cocktails and cuisines to the art in the rooms. Three unique pools and a holistic spa and wellness center drive home a sense of relaxed luxury, while exciting pop-up events insert a touch of spontaneity into the experience. This resort has officially become a member of The Leading Hotels of the World (LHW) and is now part of an elite and exclusive, curated collection of five star, distinguished hotels that offer unique travel experiences, as well as the highest level of product and service within the industry.
*This hotel is available from both Cancún International Airport and Tulum International Airport.*
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
448
Inclusions
- Daily activities
- Round-trip airport transfers
- Free calls to the Continental US & Canada
- 24-hr room service
- All taxes
Rooms
- 1 king bed
- Garden or tropical view
- No more than 2 guests in the room
- 1 king bed
- Garden or tropical view
- No more than 2 guests in the room
- Balcony
- Bathroom with shower only
- Pillow menu
- Exterior hydro spa tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Slippers
- TV
- Flat Iron (on request)
- 1 king bed
- Garden or tropical view
- No more than 2 guests in the room
- 1 king bed
- Garden or tropical view
- No more than 2 guests in the room
- Balcony
- Bathroom with shower only
- Pillow menu
- Exterior swim-up pool with an elevated platform for lounge chairs
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Slippers
- TV
- Flat Iron (on request)
- 1 king bed, or 2 queen beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Ocean view
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Butler service
- Pillow menu
- Exterior hydro spa tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Slippers
- TV
- Flat Iron (on request)
- 1 king bed
- Oceanfront
- No more than 2 guests in the room
- 1 king bed
- Oceanfront
- Maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Bathroom with shower only
- Butler service
- Pillow menu
- Exterior hydro spa tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Slippers
- TV
- Flat Iron (on request)
Amenities
Escondida Pool
La UNICA Pool
Walkway to beach
Beach
View from the lobby
Front desk
Fitness centre
Spa
Spa seating
Cueva Siete Restaurant
Mi Carisa Restaurant
Mi Carisa Restaurant terrace
Mura House Restaurant
Cafe Inez
Bar Balam
La UNICA Bar
Nayade Terrace
UNICO Palmera Lounge
Beach wedding
Wedding gazebo
Convention Center
Location
Reviews
TripAdvisor Traveler Rating
Awesome
helen l on Jan 10, 2026
Beautiful resort. The staff was attentive and very helpful. Everyone treated us with kindness. Highly recommend a visit at Unico.
Good, wouldn’t consider it 5 star
ChefU416 (Toronto, Canada) on Jan 10, 2026
We checked in on January 2 after a roughly 1 hour and 15 minute drive from Cancun airport. We arrived around 1:00 p.m., and as expected, our room was not yet ready. Unfortunately, the check-in process was long and frustrating due to a very persistent sales pitch for their “Legendary” program. After declining five or six times, they finally backed off. Our host, Janet, escorted us to the 20.87 Restaurant so we could have lunch while we waited. Sadly, this did not improve our first impression of the resort. The restaurant had an overwhelming odour, a mix of sewage, mold, and mildew. Despite being quite hungry, the smell was difficult to ignore, and the food itself was just ok. Our room became available at 3:00 p.m. in Building 6. The location was convenient, close to both pools and restaurants. However, upon entering the room, we noticed the same unpleasant odour. We later realized our room was almost directly above the 20.87 Restaurant, which likely explains the issue, but could also be a HVAC or plumbing issue. Although the room had a scent diffuser and we kept the balcony door open to help, the smell lingered. We were told during booking that we could select our exact room prior to arrival, but this clearly was not honoured, so I wouldn’t recommend relying on that option. That said, the room itself was quite nice. We stayed in an Alcoba Tropical View room, and the design was modern and well laid out. The bed was comfortable, and the space felt inviting. The main downside was the patio furniture. Thin cushions on a wooden bench made it uncomfortable for extended use. In general, much of the seating around the resort seems to prioritize aesthetics over comfort. Many chairs and couches are very low to the ground, which could be challenging for taller guests or those with knee issues. The beach was one of the highlights of our stay. It was beautiful, with stunning sunrises, minimal seaweed, and plenty of loungers and shaded areas. While there were a few vendors walking along the shoreline, they were not overly intrusive. We spent most of our pool time at the main 20.87 pool and absolutely loved it. The water temperature was perfect, cooler than La Unica and warmer than La Escondida, and very refreshing. The daytime vibe was lively and fun, especially on pool party days with a live DJ and pool floaties. While you do need to wake up early to secure prime chairs, we didn’t mind. The loungers were very comfortable, with lots of shade available. All of the pool servers were fantastic, but Alberto, Lucia, and Ricardo truly stood out for their exceptional service. We had breakfast at the buffet each morning. The coffee and juices were fresh, and Astrid consistently provided outstanding service. While the food was good, the lingering odour was unfortunately still noticeable. For dinner, we tried all of the specialty restaurants and made our reservations prior to arrival. Our top three were Cueva Siete (Mexican), Mi Carisa (Mediterranean), and Mura House (Asian). Each restaurant delivered well-executed dishes and creative, delicious cocktails. The service was excellent overall, with Flavio (Mi Carisa) and Jorge (Cueva Siete) standing out. They alone would make us want to return. We also used our $1,000 in resort credits at the spa, booking massages and the hydrotherapy circuit. The experience was excellent from start to finish, and the facilities were impressive. The only downside was the mandatory 35% service fee, which means the credits don’t fully cover the cost. Areas for improvement: * Add some form of evening entertainment or shows * Provide a beach bag in the room for guest use * Add comfortable seating on balconies * Offer wine on room service, mini bar and poolside menus. Overall, we had a nice vacation and enjoyed many aspects of the resort. We would consider returning, but only if we could stay in a room on the opposite side of the property, away from the odour issues.
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