Overview
A Wyndham hotel, one of San Francisco's finest hotels with the perfect location. Many guests' first choice, functional guest rooms, exceptional service and onsite amenities.
Check in
3 p.m.
Check out
12 p.m.
Rooms
1015
Inclusions
- All taxes
Rooms
Amenities
Location
Reviews
TripAdvisor Traveler Rating
Presidential Suite Stay Ruined by Embarrassing Valet, Rude Staff & Zero Accountability
Escape68640885905 on Dec 04, 2025
We stayed in the Presidential Suite at Parc 55 SF Wednesday night. The room had a breathtaking view, the buffet was satisfying, and I want to give a HUGE shoutout to **Mavis at the front desk** — the only person who showed real professionalism. She stayed sweet, calm, and helpful while everything around her felt like complete chaos. Unfortunately, the rest of our stay was so unprofessional it completely overshadowed the positive parts. The **valet and billing situation was a nightmare.** The hotel failed to authorize enough at check-in for our oversized vehicle. Their mistake — not ours. But instead of simply telling us, they sent us in circles: • Valet told us to check out at the desk • Desk told us to use express checkout • Express checkout didn’t work • Back downstairs • Back upstairs again • STILL no explanation Meanwhile, we were becoming late for our flight while being treated like we were trying to avoid paying — when the issue was entirely on their end. The **billing woman (Asian, didn’t get her name)** was rude and dismissive toward me, and even worse, she went behind **Mavis**, looked over her screen, and said **“What are you doing?”** in a condescending tone — as if Mavis was stupid or taking too long. Horrible professionalism, especially considering **Mavis was the ONLY one actually helping us**. After we finally paid the additional oversized fee and had the receipt in hand, the valet STILL refused to hand over our keys until he yelled across the lobby to the desk asking if we were “good.” With the receipt literally in our hands. Completely humiliating. No apology. No accountability. No offer to fix or ease the situation. And honestly, at a certain point we had to wonder if my husband being heavily tattooed played a role in how we were treated. It’s 2025 — it’s ridiculous to feel judged based on appearance, but that’s exactly how it came across. **For a hotel offering luxury, this was one of the most embarrassing and poorly handled experiences we’ve ever had.** That’s what we get for not choosing Marriott, I guess.
My heart ?? San Francisco!!!
michael o on Nov 27, 2025
Extraordinary room. Amazing experience. Fantastic views. Bell staff and valet were very helpful and professional. So much fun...
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