Which fare am I flying: Helpful video
Forgot the fare you booked? No problem. Watch this handy little video to find out. Have a great flight.
Go further with Silver and Gold
As Silver and Gold members, you'll enjoy exclusive perks, including a free checked bag, lounge passes and advance boarding.
Our fares
Bereavement fares
WestJet offers bereavement fares to those who have had a death in their immediate family and to guests travelling to funerals for firefighters, police officers, military personnel and emergency services personnel who have died in the line of duty.
- may only be booked by calling 1-888-937-8538 (1-888-WESTJET);
- require some additional general information at the time of booking. We may call you if we need to know a little more;
- offer maximum flexibility with no fees. We encourage you to look for a lower price on our website before booking a bereavement fare, but please note that these fares will be subject to a change fee.
Changing your form of payment
If you have paid for your reservation using a credit card or payment card and you'd like to use your Travel Bank credit(s) instead, please call us at 1-888-937-8538 (1-888-WESTJET) within 24 hours of making your reservation. Changing the form of payment after 24 hours from the time of booking is not possible.
No-show policy
Failure to show up for the first flight on a reservation, or failure to complete a round-trip or multi-segment reservation will result in all remaining segments being cancelled. All fares, fees, charges and taxes paid for the reservation will not be refunded or made available for future reservations.
I have seen a lower fare advertised. Why don't I get that fare?
The flights for the dates you have chosen may already be sold out of the seats at the lowest advertised fare, and the prices may have gone up slightly. Also, the advertisement may have been for flights on certain days or times, and the dates you have requested may not coincide with the sale dates.
Does WestJet offer special fares for children, students, military personnel or seniors?
We do not offer discounted fares for the above groups. We offer everyday low fares, and occasionally seat sale fares. If you would like to receive notification of seat sale fares, you can sign up for JetMail and be among the first to know.
WestJet Vacations package bookings
- WestJet Vacations package bookings must be made a minimum of 72 hours in advance.
- Although there is generally no maximum stay requirement, some hotel properties may have a minimum stay requirement and pricing is based on the number of adults, children and infants travelling. The "Packages from" price displayed is the total package cost divided among all guests travelling, including children and infants.
- Prices are quoted in Canadian currency only, are subject to change without notice and may be subject to additional taxes, fees and surcharges.
- WestJet Vacations package bookings are available only for Canadian residents; some prices are limited or may have additional fare rules. If you are a resident of Quebec, please let your agent know to ensure accurate pricing.
- Our lowest price is limited and may not be available on all packages. Some packages may only be available on certain days and times or for specific locations.
- Promotional fares may have additional fare rules, specified at the time of booking.
- Payment in full at the time of booking is required. WestJet Vacations accepts American Express®, Discover® and Diners Club International® cards, MasterCard®, Visa®, and WestJet dollars for payment. WestJet credits and gift certificates are not accepted as payment.
Bereavement fares
WestJet Vacations does not offer bereavement fares.
Changes and cancellations
Changes must be done by WestJet Vacations during business hours.
- Changes will be accepted by WestJet Vacations until 21 days before departure; however, some suppliers may not accept changes.
- All changes are subject to a fee per guest plus any applicable supplier rates and charges.
- Name changes are not permitted, with the exception of name corrections.
- A change of property is treated as a cancellation, not as a change.
- We recommend the purchase of travel insurance.
Changing your form of payment
You may request a change to your form of payment within 24 hours of the completion of your booking at no charge. Changes to the form of payment are not permitted after 24 hours.
Missed or unused flights or package components
Missed flights or unused package components are non-refundable and non-creditable.
Travel insurance
Whether you're planning a family vacation or a quick trip across the border, RBC travel insurance can help protect you and your family from unforeseen expenses.
Save on travel with the WestJet RBC® World Elite MasterCard‡
As a primary cardholder, you’ll enjoy a welcome bonus of 250 WestJet dollars, an annual round-trip companion voucher anywhere WestJet flies starting from $99 (plus taxes, fees and charges) and a free first checked bag on all WestJet flights.^ Some restrictions apply.