Member Exclusive fares

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Temporary pause of Member Exclusive fares

As of June 25, 2020, Member Exclusive fares are temporarily unavailable for booking. A new reward redemption product will be launched soon.

In the meantime, you can still use your WestJet dollars for full or partial redemption on any Economy, Premium or Business fare for any flight in our network, including code-share itineraries operated by Delta, Air France, Aeromexico and Qantas. You can also redeem on WestJet Vacations packages. Learn more about redeeming WestJet dollars.

What is a Member Exclusive fare?

Member Exclusive fares are special reward redemption fares, reserved exclusively for WestJet Rewards members. Introduced in 2017, these fares required the full payment of the base fare in WestJet dollars, and were offered to destinations in WestJet’s network, along with partner destinations around the world served by Delta, Air France, KLM and Qantas.

Member feedback indicated that the booking process for these fares needed significant improvement; the current slowdown in travel across the globe and weakened demand for international travel presented us with a unique opportunity to temporarily pause these fares to enhance the entire experience.

Yes, changes to existing Member Exclusive bookings, including those with our airline partners, can be made through our Contact Centre at 1-888-WESTJET (1-888-937-8538), or through the priority support numbers available to Platinum and Gold members. WestJet’s flexible change and cancellation policy, introduced in response to COVID-19, which allows a $0 one-time fee waiver for changes or cancellations to eligible bookings, is also applicable to Member Exclusive fares.

Member Exclusive fares are 100% redemption fares; as such they are not eligible for accrual of WestJet dollars, nor do they count toward qualifying spend.

We are actively working on a redesigned reward redemption product, one that will include the ability to use your WestJet dollars to access seats in Premium and Business. In the meantime, as an appreciated member of WestJet Rewards, you can expect to receive more WestJet flight offers with enhanced value to thank you for your continued support.