Accessible travel
We’re dedicated to providing an excellent travel experience for every guest. That’s why we’ve gathered everything you need to know about accessible travel and the services available to support you.
Our accessibility services
Our accessibility services include help with seating, medical needs, mobility aids, and more.
Additional services
Accessible Contact Information
TTY: If you have a teletypewriter (TTY), you can contact us with a few simple steps:
- Dial 711.
- After the operator gives you the go ahead, type in 1-888-937-8538 and then type GA.
- The operator will dial the number for you and will let you know as soon as someone answers the call.
- You will then proceed to use teletype to communicate with the operator, and the operator will act as a translator to WestJet.
Guests with disabilities experiencing difficulties accessing WestJet.com:
- Toll-free: 1-866-693-7853
- Connect with us using our Contact us form
If you encounter an accessibility issue, it is helpful to let us know the specific web page and nature of the issue in your email or phone call. We will investigate and make every reasonable effort to ensure that the page or information meets our Accessibility standands.
Accessibility questions or concerns
We’re dedicated to providing the best guest experience. If we’ve missed the mark in spite of our best efforts, and you have a complaint or concern about the services we provide, there are several ways to let us know.
Contact us
Contact centre:
- Toll-free: 1-888-937-8538
TTY for heading impaired:
- Toll-free: 1-877-952-0100
Guests with disabilities experiencing difficulties accessing WestJet.com:
- Toll-free: 1-866-693-7853
- Connect with us using our Contact us form
Multiple formats policy
The WestJet Multiple Formats Policy was created to meet the needs of our guests with disabilities, by providing alternative formats that complement or replace conventional print and video products used to describe the services provided by WestJet, wherever it is practical to do so. We will update this policy as new technology, products and services are introduced.
Information we provide
WestJet provides guests with disabilities information and documentation in multiple formats regarding the services WestJet provides. All information is offered free of charge, and can be provided in more than one format, if requested, and multiple copies may be requested of any available format. If we are not able to provide the information or documentation you request, we may offer alternate formats, when available and appropriate to do so. However, some information may not be immediately available.
WestJet does not currently use video products in our regular operations. This means that captioned (closed or open) film and video, sign language or descriptive video is not available. Considerations for these types of enhancements for future promotional material and any video releases to the general public will consider incorporating this as practicable.
| Information | Formats available | WestJet availability |
|---|---|---|
General public information including business information and financial reports |
Website
Large print
CD
TTY phone system |
Readily2
Readily
On request1
On request1
7 days a week 1 p.m. to 4 p.m.
|
Public information on services provided to guests with disabilities |
Website
Large print
CD
TTY phone system |
Readily2
Readily
On request1
On request
7 days a week 1 p.m. to 4 p.m.
|
Guest’s travel information (e-ticket print out, itinerary, and any other printed information related to the guest’s trip) |
Large print
CD
TTY phone system |
Readily
Readily
On request1
7 days a week 1 p.m. to 4 p.m. |
In-flight (seat-pocket) WestJet magazine |
N/A |
N/A |
In-flight safety demonstration |
No on-board video products
Narrative of the Safety Demonstration in a supplemental passenger safety briefing card in large print and Braille |
N/A
Readily available – on board all aircraft |
In-flight safety video |
No on-board video products
Narrative of the video in a large print format
Supplemental passenger safety briefing card in large print and Braille |
N/A
On request1
Readily available – on board all aircraft |
Annual Report |
Website
Large print
CD |
Readily
Readily
On request1
On request1 |
Please contact us toll-free at 1-888-937-8538 for assistance and additional information on the range of services provided to our guests with varying abilities.
1 Available on approximately one week’s notice
2 Jaws enabled
Disability entitlements
In Canada, you are entitled to certain accommodations and services under the “Accessible Transportation for Persons with Disabilities Regulations”.
As a large Canadian carrier, WestJet follows Parts 1, 2 and 3 of this regulation for all flights operated to, from and within Canada.
For flights to or from the United States WestJet also follows the Airline Passengers with Disabilities Passenger Bill of Rights under the U.S. Air Carrier Access Act and its implementing regulation, 14 Code of Federal Regulations (CFR) Part 382.
For more information about accessible transportation for persons with disabilities operated flights, please contact us.
Some WestJet and WestJet Vacations documents are provided in a PDF format. For any accessibility assistance, we recommend downloading Adobe Reader.
Supporting Invisible Disabilities through the Hidden Disabilities Sunflower Program
At WestJet, we believe travel should be welcoming and accessible for all. Whether in the airport or onboard, WestJetters trained in the Sunflower program will recognize the symbol and provide you with the respect, patience, and support you may need.
WestJet is proud to participate in the Hidden Disabilities Sunflower program, which allows individuals with non-visible disabilities to discreetly indicate that they may need additional assistance, time, patience and support while travelling. By wearing a Sunflower lanyard you can signal to our team that you may require extra support throughout your journey.
Request a complimentary Sunflower Lanyard at WestJet check-in counters across Canada.
