TripAdvisor Traveler Rating

We arrived at around 8pm and when we got to our room there was no bed made up for our two children. I went back to reception and the gentleman’s response was that housekeeping had gone home and there was nothing he could do. I said I’d make the bed myself if he just gave me a bedsheet, duvet and pillows… again he said there was nothing he could do to get me those items. I then said that the hotel wasn’t full so can we get bed sheets from a room that isn’t booked and he said he couldn’t do that either. I then asked if my 8 year old should sleep without a cover and he just shrugged. Shocking.

We got stuck due to the airspace being shutdown. Diangelo went about and beyond. He was so helpful and kind. Did everything to make a crazy stressful situation easier.

This was our second week-long visit in 3 years and it was even better than the first! We love the architecture, gardens, pools, and beach--the best on the island in our view if you want quality, elegance, and privacy. The staff is helpful and friendly-everyone says hello as you pass by from groundskeeping to maid service. The food was wonderful-we ate at Azure for dinner which was outstanding and had breakfast daily there which was very good. Zen had delicious high quality sushi --just be prepared for long (but good) service. Poesia had amazing lamb and fabulous service-shout out to Craig for his wonderful timing! The gardens and buildings, and fitness center seem to have been renovated nicely since 2023. We had a hiccup early in the stay with a water leak from the room above but after a talk with the manager they had us moved to an upgraded room in the Residences which was nothing short of amazing with a full kitchen, terrace and pool. We were most grateful at the smooth handling of the situation. The only disappointment of the trip was the large quantity of sargassum, but nature can't be helped. I do believe it could have been raked daily or at minimum a path cut through to the surf to ease water entry. A highlight this visit was an art Paint and Sip event my children and I scheduled together. Our lovely instructor was talented and personable and we all enjoyed painting, sipping punches, and chatting with other guests as we created art to take home. We cherish our moments at the Crane and fully recommend and will be back.

BE AWARE !!!!! They charge you for Air Condition in the units. Been Coming for 8 yrs… Great place . Beach is rough. Pools need a lot of work. Tiles and cement pieces broken in pools . New Italian restaurant is not that good. Carriage house is very good. People and staff very friendly, accommodating and helpful .

We have been coming to the Crane for nearly 20 years. It is our favorite place in the Caribbean. We have been as a couple and with the whole family, from young children to young adults. We have stayed in several different buildings and every experience has been excellent.