TripAdvisor Traveler Rating

I don't often write reviews but felt the need today. The Crane is, of course, absolutely stunning. The location, awe inspiring. But what made me write this is the service we received. There were a few glitches in our room. The staff were always quick to respond and take care of it. Two days in a row we had a problem with the hot water. This prompted us to request a move to another unit. Danielle (please forgive me if I misspelled your name) stepped up and took great care of us. It was evening and her shift was ending. She stayed until she had us sorted into an amazing upgrade. This is our second visit to The Crane. We really appreciate the care taken by the staff to make it memorable.

Although the place was beautiful. The front desk receptions were very rude and lacking in communication skills. We also had to pay incidentals of 2000 Barbados dollars £7-800 which we were not aware of. This is an extortionate amount of money. So they put an authorised hold on your card and what you don’t use should be released at the end of your stay within 3-5 working days. It has now been almost 8 weeks and although investigated by both sides I still do not have my £540 back. They also billed 131 dollars more with no explanation. Crane have taken no responsibility for this and quite frankly do not care. I would visit Barbados again for the weather, the friendly people, the place. I would never stay at The Crane again and would not recommend anyone visiting to stay there.

Great location, beach is gorgeous as are the views over it. Room was great and very well equipped. The heritage pool overlooking the sea is charming. Downside for us was it felt like you could be at a Hilton resort anywhere in the world, architecturally it has a definite whiff of Disney complete with a Main Street ! Thought the breakfast was hugely overpriced for a bog standard buffet!

Beautiful hotel. The staff was polite, food was great at all the restaurants. We went for my Husband's birthday, and they offered him a piece of cake at every establishment on the property. Tennyson was the manager on duty, and he went out of his way to rectify any issues we had with our stay. Hospitality is the defining image for this hotel.

We visited Barbados for the first time and were lucky enough to stay at the Crane . The view of the beach from L’Azure restaurant and the pool is breathtaking and a wonderful place to have breakfast. The rooms were massive and helpful having a mini kitchen and massive bathroom. The resort is beautiful. The staff really friendly and helpful especially Jasmine at The Village Cafe and Gloria at L’Azure . We loved going down to the beach via the lift and loved the pool that was adult only was lovely and relaxed. The room service menu was good and the food yummy. We just loved the place. I hope we can get back there .