The Crane Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

3489 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Paradise!

Michael T (Saint Philip Parish, Barbados) on Jun 30, 2022

The Crane is exquisitely beautiful and the staff provides friendly, wonderful service to make your stay incredibly relaxing and enjoyable! We would recommend a stay at The Crane to anyone who enjoys luxury, beauty, and history!

TripAdvisor users rated this property 3 out of 5

Good stay, but wouldn’t go back

charlottemufti (London, United Kingdom) on Jun 27, 2022

We stayed at The Crane for 10 nights as a family of 4 (2 adults and two young children). Room was large, but dated. We stayed in the 2 bed 28ft pool room. Cleaning was inconsistent- I had to phone reception and notify them that the toilets clearly had been cleaned in a number of days. However, they did send a cleaner immediately. On our second day, I also had to phone reception as the floors were filthy and lots of fist was visible in corners of the room. Once again, a cleaner was sent to us very quickly. Good points about the hotel: 1. The kids club were great, my eldest daughter is 4, so on rainy days, she visited the kids club. Despite being the only child there, she absolutely loved it and didn’t want to leave when it was time to be collected. We used the babysitting service, and Tshani babysat for us on two occasions. She was absolutely brilliant, and even came in to work on her day off to meet my children ahead of babysitting. The day before we left, she asked to see us, and gave both my daughters a T-shirt as a gift. She also followed up with messages since leaving the hotel so check- in with us. Would if holy recommend her for babysitting. 2. Amal was by far my favourite member of staff there. He always had a smile on his face and always went above and beyond to help out, whether it be at breakfast or around the pool. A few negative points: 1. We had booked a table at Zen, when we arrived were told there was no booking made, despite doing so via their app and having confirmation. We were left waiting for half an hour before being seated. We also ate there a few days before this and waited 1.5 hours between starter and mains. However, food here is lovely! 2. Some members of staff can be a bit rude, there was a lot on inconsistency between levels of service 3. Waiter service by the pool can be very slow. The service starts from 11am, however some days we didn’t have any service until just before 1pm 4. Considering the hotel is 4.5 star and not so long ago was a 5 star, the sun loungers are that of a 3 star, generally old and worn out 5. The pools are dirty and the water is quite visibly murky and needs a clean 6. Breakfast check- in is unbelievably slow and a manual register is taken (you provide room number, name, number of guests). I can’t understand why a printer version isn’t provided and this information ticked off on arrival at breakfast?! Overall we had a fairly average stay, restaurants serve good food for lunch/dinner but service is slow. Hotel location is quite secluded, which of course we were aware of when booking, but be mindful if you wish to explore the island. Level of customer service could definitely be improved.

TripAdvisor users rated this property 4 out of 5

Amazing resort

Xzibit1982 (Manchester, United Kingdom) on Jun 19, 2022

Had a fabulous 2 week stay at the Crane, the staff are warm and friendly and there’s some good restaurants on site. The stunning Crane beach was a mess with sargassum unfortunately but that’s just mother nature and not the hotels fault. Already booked for next year :)

TripAdvisor users rated this property 5 out of 5

Fabulous facility with delightful staff.

louannb792 on Jun 17, 2022

The Crane is a true treasure! The rooms are large and beautifully decorated. The facilities are well maintained and truly spotless. It is difficult to describe the staff. The service is unparalleled . We have been here for 9 days and have had only positive experiences. Can’t wait to return.

TripAdvisor users rated this property 5 out of 5

Seven Days in Paradise at this Gorgeous Resort

livingood (Tucson, Arizona) on Jun 08, 2022

Every moment at the Crane Resort exceeded our expectations. The staff is gracious, welcoming, kind and willing to accommodate your every need. There are several fabulous sparkling pools throughout the property. Two are quite large and you have this feeling of privacy and, if you want a quiet area around the pool or shade there are so many options, we loved it. Many of the suites also have beautiful private pools surrounded by lush gardens. You can definitely see the thought and planning that went into every detail of this gorgeous property. The restaurant by the large upper pool has the best menu and amazing drinks and we spent our last day there just lounging and admiring the gardens AND eating and enjoying fabulous fresh fruit pina coladas! Dining and drinks are top notch… and there are so many wonderful restaurants to choose from right on property and music every night. The suite we were in was spectacular with a beautiful roof top plunge pool, large spacious bathrooms with gorgeous finishes and overlooking the lush Caribbean gardens filled with the most beautiful plants and foliage as well as gorgeous views from our third floor balcony of the sea. On our anniversary we came home to find the most spectacular cake in our suite?? Walking the grounds is another wonderful experience it’s absolutely gorgeous. If true privacy is your thing, that's a complete option here, but we loved mingling with a few guests, all of whom were loving their experiences at Crane Resort. I could go on and on but suffice to say we will be back to this beautiful resort.

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