The Crane Resort reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

3666 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Birthday Solo trip

252charlenel on Feb 11, 2024

This resort is breathtaking, the views are spectacular, the service is top notch. I checked into this hotel after checking out of The Barbados Beach Club after staying one night— beware, you will be traumatized if you stay there and I got sick after eating/drinking there but that is for another review. As for The Crane, after my trauma, I was soooo scared and was pleasantly surprised, I wanted to cry. The first hotel was just that bad. When you enter The Crane, there is a security gate where you have to give your name to see if you have a reservation before entering. Once entering, you drive down a very tropical driveway to reception. Once my room was assigned, I could not be taken to it, until it was given a once check to make sure everything was good. I was taken to my room and my beautiful birthday vacay began. Honestly, I could have stayed on the resort the whole time, my bathroom had its own jacuzzi. I will post a video of a room type an acquaintance I made. Okay so I couldn’t upload the video but I did add a few pictures.

TripAdvisor users rated this property 5 out of 5

Very kind staff and stunning beach

staticball (Hamburg, Germany) on Feb 05, 2024

I didn’t stay here but visited the beach instead. I just wanted to say thank you so much to Andrew the security guard on the beach for sorting a taxi for me and personally walking me to the hotel entrance. It looks like a beautiful manicured tropical rainforest jungle at the entrance, wow. What kind staff and what beautiful grounds of the hotel! Thank you!

TripAdvisor users rated this property 1 out of 5

Crane needs a complete remodel - avoid

dswesson1 (Fort Worth, Texas) on Jan 31, 2024

The hotel is run down and in need of a complete makeover. The shudders will not close due to rotting wood and the A/C does not work properly. No thermostat on the wall, just a switch. Technician came and said a few of the rooms were like this ( no thermostat). I asked for room change and front desk waited so long to respond that we decided to just stick with this room since our flight is early in the morning. I Suggested she offer some credit then she said “well the technician said the a/c was working” !!! I protested but to no avail. Oh well, I guess US$700/ night doesn’t go very far anymore. Just another dump Hilton. I do not recommend. Stay somewhere else.

TripAdvisor users rated this property 5 out of 5

Beautiful Resort

Nevada S on Jan 18, 2024

We found The Crane to be a lovely resort, the staff and service are fantastic, Peter in L’Azure, Ryan in The Grove, Shelly, Maria, Dario and everyone else I may have missed! Each with their friendly happy personality really make the resort special. We had a great time, service was good, food was so good throughout the resort. Sad to leave and will most definitely return to this great place.

TripAdvisor users rated this property 1 out of 5

A room WITHOUT a view

josie122003 (Washington DC, District of Columbia) on Jan 16, 2024

We love the Caribbean and have visited over a dozen islands but never during Christmas. We decided to give it a try. Our only requirements were a new island and a room with an ocean view. In August we booked Ocean View: 2 bedroom suite with 28' pool. When we arrived at the resort it was evening and dark. I did not realize until the morning that we could not see the ocean at all from our room. I immediately went to reception (about 7:30am) and was told I'd have to talk with a manager and there was not one available. Long story short we were told to check back several times and my husband finally spoke with someone around 2PM; so most of our first day was wasted, waiting to be contacted by a manager and given numerous times to check back only to be told one was not available. At 2PM, we were told there were no rooms at all available with an ocean view. For compensation we were given a small fruit plate. We insisted on a garden room rate, since that's the view we had and it took over an hour at check out to get it straightened out even though we were told the credit would be applied to our bill. I had many islands and literally hundreds of resorts to choose for our family Christmas holiday. I specifically booked at Crane Resort based on the photo and room description, which had clear ocean views (see photos attached). I was incredibly disappointed and the room significantly soured the entire stay. I probably could have let it go had it not been for the deplorable handling of the mistake by the staff at Crane Resort. We were given the run around and it did not seem as if they cared one bit that we did not have the type of room we had booked. We had to waste a lot of time getting staff to do what should have been automatically been done. I will never book at a HILTON property again as this was by far the worst resort stay and travel experience I have ever had. The room was 811 (see photos - the first 4 are from the Hotel's website, each description stating "sweeping ocean views" and what I choose when I booked, followed by actual photos from our room).

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