TripAdvisor Traveler Rating

This hotel is terrible. The room (422) we were given was very disappointing, especially considering the high price ($800/night!). Dirty floors & curtains, sofa bed with metal springs poking through, black-out curtains on some but not all the windows, no one picks up at reception…. the list goes on.

This was the 3rd visit to the Crane, and just gets better each time. The view of the ocean from the restaurant was stunning, great amenities within the resort, and the staff were very professional and friendly. As it's a bit further out from Bridgetown, a bus is available to take you there. The entertainment is of a very high standard, and the restaurants cater for different tastes and budgets.

A truly amazing stay with extremely attentive staff, especially Sophia in reservations. The spa experience with Jaleesa and Rhea was exceptional.

Great facility and location. We had everything we wanted right there on The Craine compound. Centrally located and convenient to get to all of our business locations. Friendly and courteous staff met all our needs.

The property is beautiful. The rooms are clean and beautiful! However, service is bad. While still at home called reservations at the Crane 3 times over 2 days to extend our stay. Kept getting voice mail. No one returned our call. Finally, I called corporate and they got someone for me. Tried to make dinner reservations on property with theCrane App. Never got it to work. Talked to front desk about it twice and basically was told that happens. Wait 30-40 for a drink at pool or restaurant. Restaurant service soooo slow. At pool everytime we ordered lunch we did not get side we ordered but were at that point just glad to get food, as we had waited si long. The pools had broken lights dangling by cords from wall to pool floor. Dangerous. Asked for plates to share app they would bring one plate.