TripAdvisor Traveler Rating

Must stay at the crane was very good excellent service, excellent food and a beautiful view of the ocean my check-in host was Rryana was great

The Crane is a perfect escape from the cold northern climate. Warm temperatures gentle sea breeze, beautiful surroundings and the friendliest people you could hope to meet.

This is a great resort for families and groups. They keep the gardens and rooms looking lovely all the time. Pools, restaurants, bars are plentiful and fun.

We loved The Crane Resort! It’s a beautiful property. Relaxing, clean, friendly staff (especially DiAngelo at the front desk). We loved our time there.

The resort is beautiful and has a lot of potential, but need to address some guest dissatisfiers. Upon arrival everyone was friendly and very welcoming, but after the first day several times staff was rude and not warm and welcoming throughout the stay and this was mainly in the grocery store. The disappointing part is they were friendly and catered more to the caucasian travelers. Please re-educate staff on the proper way to interact with guest and to know that we are guest to the island and ask questions because we dont know. Simple question as what kind of muffin that is doesnt warrant an attitude. The first night we ate at Carriage house and it was horrible. The food took over an hour to come out and then when it came out was very disappointing and then the reciept had to be printed seversl times because they just couldnt get it right. Due to rhe delay with food coming out several guests were turned away. During my stay we signed up for archery and the day of my son and I sat out there waiting and after waiting an extra 20mins went to see what happened only to discover that the person who signed me up did it too late so the person who does the class was not contacted. I was never notified but I believe this was BS. I think it was because they didnt have many people that signed up and it wasnt worth it. If this wasnt the case, educate the staff to know of the cut off time to avoid issues like this because I couldve make other arrangements for the day. The pool area doesn't seem to be cleaned regularly. Its not flithy but trash was seen on chairs and behind chairs when we went out early the next morning. Besides, this the resort is beautiful, especially the scenary across the resort. I would like to thank the young lady at the concierge desk who helped to make my son's birthday memorable. Donna by the taxi stand was great and very helpful. The staff at Poesia was great and very nice. The trip wasn't terrible but for the amount of money that was spent on my vacation, I had higher expectations. I dont think I would be returning but I hope improvements are made so others visiting can have a great time!