Hotel

Fairmont Palliser

Calgary 4.5

Overview

Welcome to Canada's most dynamic city and Calgary's premier hotel. Centrally located in downtown Calgary, Fairmont Palliser is conveniently situated near the city's business and financial district and is within walking distance to the city's most exciting retail shopping, arts, culture and entertainment venues. Calgary's friendly spirit, coupled with the city's vibrant urban ambience makes for a metropolis of wonderful contrasts. Set in the heart of the city, Fairmont Palliser is a historical landmark offering distinctive accommodation in elegant surroundings.

Check in

3:00 p.m.

Check out

12:00 p.m.

Rooms

407

Rooms

Fairmont Room
225 square feet
  • 1 king bed, or 2 double beds
  • City view
  • No more than 4 guests in the room
Fairmont Room
225 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request, $)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar
  • Phone
  • Rollaway bed (on request, $)
  • TV

Deluxe Room
275 square feet
  • 1 king bed, or 2 double beds
  • City view
  • No more than 4 guests in the room
Deluxe Room
275 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request, $)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar
  • Phone
  • Rollaway bed (on request, $)
  • TV

Amenities


Location

Address
133 9th Avenue SW, Calgary, AB, T2P 2M3, Canada
133 9 Ave SW, Calgary, AB T2P 2M3

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 3 out of 5

Rude phone operator

Sandra M on Feb 15, 2024

My experience with the phone operator at this hotel was incredibly disappointing. I stayed at this hotel a few months ago, and unfortunately, the memory of the rude and unhelpful service I received still lingers. Upon calling the hotel's customer service to make a simple request, I was met with sheer incompetence and outright disrespect from the phone operator. Not only did she fail to understand my request, but she also had the audacity to raise her voice at me over the phone. What was even more frustrating was her repeated insistence on asking "What?" three consecutive times in a loud and disrespectful manner, as if my request was beyond her comprehension. It was evident that she lacked the basic communication skills necessary for her role and showed a complete disregard for customer satisfaction. Btw, I ended up getting a yoga mat when I requested for a bathtub rubber mat. Furthermore, it became apparent that the operator had no knowledge of what the hotel rooms looked like, which only added to her confusion and inability to handle my simple request. It's imperative for hotel staff, especially phone operators, to have a thorough understanding of the hotel's facilities and accommodations to efficiently assist guests. Handling calls in a hotel setting can undoubtedly be stressful, but that is no excuse for such unprofessional behavior. Guests should feel valued and respected at all times, regardless of the circumstances. Unfortunately, my experience with the phone operator at this hotel fell far short of this expectation. In conclusion, I would strongly advise the management of this hotel to invest in better training for their staff, particularly in the areas of communication and customer service. It's essential to ensure that all guests receive the level of care and attention they deserve. I will still recommend this hotel to others, the lobby was elegantly beautiful and most of the staff I encountered went above and beyond to make us feel welcome.

TripAdvisor users rated this property 5 out of 5

Great one night stay before Lake Louise and Banff

Peyton M (Portsmouth, New Hampshire) on Feb 12, 2024

We decided to spend one night at the Fairmont Palliser before heading to ski at Lake Louise and Sunshine (outside of Banff). Since we were arriving a bit late, we missed the Fairmont gold nightly food service. However, we were very lucky that Neha, of the gold level, saved some of the food from the nightly service and then had it delivered to our room after we arrived. That was very nice! After 12 hours of traveling, the food and excellent accommodations made a huge difference and was an excellent way to start our trip. This was our 2nd time at the Fairmont Palliser and we will always return when we are in Calgary. The breakfast on Sunday morning was excellent - and everyone was very helpful. Valet service was also great! Thanks to everyone at the Palliser for an excellent stay!

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Vacation Offers

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