Overview
Located steps from Cancun's main shopping and entertainment area this resort is perfect for the whole family. Balconies with ocean or lagoon views, a choice of distinctive trendy restaurants and bars can be found at this resort.
Stay at 1, Play at 4 - Guests have access to the services and amenities of select sister resorts including Beach Palace, Moon Palace Cancun, Playacar Palace and Sun Palace. Transportation to sister properties
not included, please see hotel front desk for complete details.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
287
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Complimentary toiletries
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Complimentary toiletries
Amenities
Beach
Pool
Sky Pool
Water Slide
Pool Aerial
Spa
La Terraza
Wok
Location
Reviews
TripAdvisor Traveler Rating
Great beach, ocean, pool, room, and staff!
John E on Oct 06, 2024
Staff super friendly. Drinks are ok. Sports bar very beautiful. Ocean water was great beautiful turquoise and soft waves. Warm water. Pool was big clean and nice. Cafe coffee is ok but crepes are very good. rooms wer nice and clean (lagoon view). Elevators are a problem because you sometimes get one quick and sometimes it takes a while. You can use the stairs though. Buffet food was good but needs some salt. Overall beautiful and I would come again. Btw came with my family kids had a great time.
Beautiful views, excellent service
suzanam863 on Sep 13, 2024
I'll keep it short and sweet. First the Good: Excellent food, exceptional service. The BEACH is the reason we picked this resort. Make sure you download the Palace APP. Everything is at your fingertips. The Awe Spa was excellent ( Thank you Veronica for my amazing haircut) I'm not a spa person, don't really like to get pampered but my daughter and I decided to use up the Spa Credit received with our booking. My husband and I traveled with two teenagers and we all had a blast! My husband and kids loved the everyday activities ( volleyball, water polo, beach soccer , aqua fitness) the entertainment team is absolutely amazing and fun. Sports Bar , roof top pot, gym , all very good. All the amenities were excellent. We did run into a few issues but nothing that ruined our vacation. The NOT so GOOD: The sweet/coffee place next to the pool was so understaffed . It's definitely one of the most popular places for the kids and teenagers but it shouldn't take 1 hour to get coffee or ice cream, frappuchinos, crepes, etc. the few people we came across upon ordering seemed so sad and didn't look like they cared whatsoever. The resort is a bit outdated, and the smell is the lobby bathrooms were toxic. We tried to stay away from using it. The room toilet wasn't functioning throughout the week, but we were impressed how quickly maintenance arrived. Thank you to Francisco, Eduardo, Gabriel , Gabriela and the amazing wine Sommelier . Shout out to the entire entertainment staff. Our kids still talk about you all. We will definitely be back to this resort. We were told it's undergoing construction this year, so we're looking forward to seeing it looking freshened up a little.
Vacation Offers
-
Kids and teens aged 0-17 stay, play and eat free at select all-inclusive Palace Resorts in Mexico and Jamaica.
Riviera Maya, Cancun, Cozumel, Ocho Rios - Runaway Bay, Montego Bay
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