Overview
Located steps from Cancun's main shopping and entertainment area this resort is perfect for the whole family. Balconies with ocean or lagoon views, a choice of distinctive trendy restaurants and bars can be found at this resort.
Stay at 1, Play at 4 - Guests have access to the services and amenities of select sister resorts including Beach Palace, Moon Palace Cancun, Playacar Palace and Sun Palace. Transportation to sister properties
not included, please see hotel front desk for complete details.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
287
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Complimentary toiletries
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Complimentary toiletries
Amenities
Beach
Pool
Sky Pool
Water Slide
Pool Aerial
Spa
La Terraza
Wok
Location
Reviews
TripAdvisor Traveler Rating
Dissappointing ..
carlosgW4078CI (Mexico City, Mexico) on Jul 20, 2024
Last year we had a good time in this hotel, so we've decided to return, that was a bad idea. Since the beginning , we reserved a two bed room, they gave us a one bed with "additional" beds because they were at full capacity, even our reservation was made 3 months ago. They changed us to a new room next day but the new one had a lot of maintenance problems. Lights were not working, the door of the bathroom gets jammed and other things. At the pool there are people drinking and eating INSIDE the pool throwing waste in the water, we report this to a security person and said that he was going to reports but nothing happens. We have been 4 days here, and there are 6 showers in the pool/beach area but only 2 works, have reported also but again, nothing happens. So, me an my family are very disappointed, discovering new problema every day and still 3 days to go ??.
Great place, excellent food, even better service
Alex H on Jul 18, 2024
Great Hotel, right size & location, excellent beach (that is why you go to Cancún). Great food & restaurants But what is best is the service. Every one in the staff has great attitude and makes shure that you spend a wonderful time The restaurants are great and the food is made with high quality ingredients. Tavola in the morning is a great place to eat some eggs benedict and the staff Rosario, Darli & Raymundo are the best. In the night, Smoke is a delicious alternative to dine. And Gabriel the manager sees that you get everything right. The main pool and pool bar, needs some renovation. But the service is great Just make sure that you go down early in the morning.
Vacation Offers
-
Kids and teens aged 0-17 stay, play and eat free at select all-inclusive Palace Resorts in Mexico and Jamaica.
Riviera Maya, Cancun, Cozumel, Ocho Rios - Runaway Bay, Montego Bay
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