Located steps from Cancun's main shopping and entertainment area this resort is perfect for the whole family. Balconies with ocean or lagoon views, a choice of distinctive trendy restaurants and bars can be found at this resort.
Stay at 1, Play at 4 - Guests have access to the services and amenities of select sister resorts including Beach Palace, Moon Palace Cancun, Playacar Palace and Sun Palace. Transportation to sister properties
not included, please see hotel front desk for complete details.
We visited this amazing all-inclusive resort for 12 nights to celebrate my big birthday.
From the moment we arrived to checking out, it was perfection.
We travelled almost 24 hours to get there and it was most definitely worth it.
Huge bedroom with a jacuzzi, overlooking the lagoon with amazing sunsets. It was cleaned perfectly on a daily basis.
The restaurants were very varied as was the daily buffet. Bocelli was top class with salmon and lobster being my favourite. Sweet and Coffee was my daughter’s favourite!
The pools are spotless and the daily activities are great fun. Something for everyone. The waiting staff at the pool are really attentive and always aim to please.
The drinks included are premium brands and the stocking of the mini bar is daily - should you require it!
The beach is just heaven - turquoise water, white soft sand.
This is HEAVEN ON EARTH!!
Great Service - Resort Needs Remodel
Jun 27, 2022
We visited June 15th through June 22nd. The Beach Palace is starting to look warn down and needs to be remodeled. Yet, the service employee's provide continues to be tops considering being understaffed.
I would like to recognized a few employee's who definetly went above and beyond to make our vacation the best it could be.
Angelica the diamond conceirge was profesional and on point all week. Her ease of communication through out the week made a great difference to an outstanding week.
Felix, the pool concierge was also excellent with his service and reserving seats by pool for diamond members.
Roger, beach waiter was excellent and remember our beverages of our entire family. He Roger made our arrival the best and started the week in the right direction.
Mareli, room attendant was OUTSTANDING and always had our room clean and ready daily. Thanks Mareli for making us feel at home.
Mnuel, and Juan Miguel, were excellent at lobby and pool bar. Their customer service and bar skills are appreciated as they took care of our beverage request.
Omar at the steakhouse was professional and provided outstanding service at our first dinner. His attentiveness and service was appreciated as we started the week right.
Suleima and Jesus, pool conceirge at The Grand (Grill pool area) were outstanding as they attended and provided their help during our day visit.
Other positiive mentions at The Grand are Julio Martinez, Irving Ku and Erik Gomez who provided excellent bar and food service on our visit.
Guillermo at Tavola provided great service at our family dinner and his knowledge of menu was appreciated as each one of ordered individual pizzas.
Thanks to each of the mentions above as their service, kindness and friendship is appreciated to help make our vacation week memorable.