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Overview
Located steps from Cancun's main shopping and entertainment area this resort is perfect for the whole family. Balconies with ocean or lagoon views, a choice of distinctive trendy restaurants and bars can be found at this resort.
Stay at 1, Play at 4 - Guests have access to the services and amenities of select sister resorts including Beach Palace, Moon Palace Cancun, Playacar Palace and Sun Palace. Transportation to sister properties
not included, please see hotel front desk for complete details.
Other fees include
- Government of Quintana Roo environmental tax
Check in
3 p.m.
Check out
12 p.m.
Rooms
287
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Complimentary toiletries
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Complimentary toiletries
Amenities
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Child care services available ($)
- Children’s pool
- Playground
Kids club
Open daily
- Children ages: 4 to 12
| Type | Amenities | |
|---|---|---|
| Stadium Bar | Bar, Sports bar | |
| Lounge Bar | Bar, Lounge | |
| Pool and Snack Bar | Bar, Pool bar | |
| Sky Bar | Bar, Pool bar | Open air |
Check-out time: 12 p.m.
Wi-Fi
- Lobby
- Room
Internet
- Business centre available ($)
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Tequila | Buffet | International | Breakfast, Dinner, Lunch | |
| Bocelli | À la carte | Mediterranean | Dinner | Dress code |
| Wok | À la carte | Asian | Dinner | Dress code |
| La Terraza | À la carte | Mediterranean | Dinner, Lunch | Dress code |
- Rooms: 287
- Fitness centre: on site
- Salon: on site ($)
- Sauna steam room: on site
- Spa: on site ($)
- Spa treatments: on site ($)
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations required, dress code in effect)
- Unlimited domestic and premium drinks
Pools
- Jetted pools: 3
- Kids pools: 1
- Outdoor pools: 3
Water sports
- Watersports centre: on site
Other activities
- Daily activities: on site
- Games room: on site
- Multi-sports court
- ATM
- Business centre available ($)
- Concierge
- Currency exchange
- Dry cleaning available ($)
- Giftshop available ($)
- Laundry services available ($)
- Medical services available ($)
- Meeting facilities available ($)
- Parking
- Shopping onsite
- Tour desk
- Valet parking
- Wedding facilities
- Car rental desk available ($)
- News stand available ($)
Beach
Pool
Sky Pool
Water Slide
Pool Aerial
Spa
La Terraza
Wok
Location
Reviews
Great Food Great People Great Place
182jonid on Jan 26, 2023
A very hospitable and welcoming place. It means so much when on vacation to meet and be friendly with people that enjoy what they do. Gabriela Flores is one of those! She would be one of those many employees that certainly stand out! Bringing food and beverage to us while enjoying the Sun deck and pools. Be sure to look for Gabriela at the Beach Palace. We can not wait to go back!
Wonderful Resort
Bronwen B on Jan 26, 2023
This was the nicest hotel I have ever stayed in when visiting Cancun. We stayed in a lagoon view room, which I recommend. The sunsets are incredible, and the views of the strip at night are breathtaking. If you are high up, you don't hear the traffic too much, so I recommend aiming for a high floor if you are on the lagoon side. Plus there's more privacy and you don't have the bumping music of the day floating up to your room. The tub was AWESOME although the water pressure is not great so it takes a while to fill. This did not bother us too much, and we simply relaxed on the balcony while we waited for it to fill each evening. The water pressure in the shower was perfect. There were a couple of occasions where water or other refreshments were not supplied when the mini bar was filled. But we called down, and they sent a bunch up pretty fast. Unlike other resorts that charge for bottles of wine, we would call down every morning for a bottle to be left in the mini-fridge (I am celiac so I can't have beer) and there would always be one waiting when we returned from an excursion or day exploring downtown Cancun. I strongly recommend it. We always returned to a clean room with fresh towels and robes. I've stayed in other resorts where it's like pulling teeth to get your room cleaned, and that did not happen once here. The staff was very attentive and friendly. When sitting by the beach, we were approached to get something faster than we could drink. This was awesome, and not my experience from other resorts where you end up having to get up and wait in line at the beach bar every time you want a cocktail. The rooftop bar was fabulous. Miguel, the bartender, was super friendly and made great drinks. He was a highlight of one of our first nights when we decided to go for an evening swim and he brought us towels. We really enjoyed the food as well. They had several gluten-free options for me, although if you're super duper sensitive, you may want to do further investigations. Minor cross-contamination doesn't upset my system, and I did not get sick once on the trip. I traveled with my partner who loves food, and he was thrilled with the buffet options. We were considering an adult-only resort as we do not have children, but I think this resort accommodates both families and child-free adults really well. While this is a family resort, the kids have lots to do so you're not surrounded by screaming children or anything. I can also see how this would be a kids' paradise with all the yummy treats, ice cream, and activities. The beach was INCREDIBLE. Many people say it's the nicest along the strip, and I have to agree. The sand was white and clean, free from garbage, sharp shells, and smelly seaweed. The waves were awesome and we rented a boogie board and had a bunch of fun. We visited Isla Mujeres one day, and while it was lovely, our beach back at the resort was much nicer. We never had any trouble finding a beach chair even though we wandered down later in the morning. Finally, there was no time-share selling which was very welcome. Would strongly recommend this resort!!
Vacation Offers
-
Kids and teens aged 4-17 stay, play and eat free at select all-inclusive Palace Resorts in Mexico and Jamaica.
Riviera Maya, Cancun, Cozumel, Ocho Rios - Runaway Bay, Montego Bay
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