All inclusive

Beach Palace

Cancun 5.0

Overview

Located steps from Cancun's main shopping and entertainment area this resort is perfect for the whole family. Balconies with ocean or lagoon views, a choice of distinctive trendy restaurants and bars can be found at this resort.

Added value

Stay at 1, Play at 4 - Guests have access to the services and amenities of select sister resorts including Beach Palace, Moon Palace Cancun, Playacar Palace and Sun Palace. Transportation to sister properties

not included, please see hotel front desk for complete details.

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

287

Rooms

Superior Deluxe Lagoon View
  • 1 king bed, or 2 double beds
  • No more than 4 guests in the room
Superior Deluxe Lagoon View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Slippers
  • Turndown service
  • TV
  • Complimentary toiletries

Superior Deluxe Ocean View
  • 1 king bed, or 2 double beds
  • Ocean view
  • No more than 4 guests in the room
Superior Deluxe Ocean View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Slippers
  • Turndown service
  • TV
  • Complimentary toiletries

Amenities


Location

Address
Blvd Kukulcan km 11.5, Zona Hotelera, Cancun, 77500, Mexico
22 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 1 out of 5

Worst Check-in Experience

Ann Margaret A on Mar 03, 2024

We checked in to our hotel March 2 2024 arrived on the property at 8:00 pm. There was unfortunately only one staff member at the front desk. Bless that man’s heart he checked in a group of what looked like 20 people. After an hour of waiting in line it was finally our turn. This was absolutely appalling after traveling all day. Over an hour of waiting pull up the cameras. If the wait was gonna be that long someone should have at least checked in on us and gave us some water. How do you not have enough staff!!!!!!! If you are a family traveling with an infant or a toddler I would really choose wisely on picking this hotel. I am so disappointed as this is our second time back at the hotel. I will update this review to share the room number we are in to save any family or guest the nightmare of getting this room assigned to them since we are still in it and at this rate I have no faith anything will be done to help us. The paneling to the light switches fell out so if we get electrocuted see you guys in the news the headline will read “Palace resort guests electrocuted”, the knobs of the jacuzzi broken they also fell out and all you see is gunk and mold with the knobs fallen off. The room actually looked like another family came inside and asked to move because we were missing pillows there were hotel items sprinkled randomly the decor pillows on the floor. I would have complained but we were told there is no manager on site and we have two year old toddler so I have resorted to writing a review on Tripadvisor . See photos below. Worst vacation so far!! I will be absolutely livid if we are asked to listen to a time share presentation and I will give an earful to whoever approaches us and tell them to go to our hotel room and see if they would even spend their money to stay here again. May the odds be ever in your favor staying at this hotel. May you have better luck with your room and your check in. Palace Resorts what happened? Why do you not have a manager on site? No managers on the facility on weekends? Or did your staff lie?

TripAdvisor users rated this property 5 out of 5

Amazing Food!

Chardae P on Feb 26, 2024

Momo in beach palace was amazing! Silvino and the Chef Martin went above and beyond! They suggested all great dishes and were very accommodating. I hope to get a chance to come back one day with my friends and other family members. Flavors were out of sight!

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Vacation Offers

  • Kids and teens aged 0-17 stay, play and eat free at select all-inclusive Palace Resorts in Mexico and Jamaica.

    Riviera Maya, Cancun, Cozumel, Ocho Rios - Runaway Bay, Montego Bay

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