TripAdvisor Traveler Rating

Such an amazing stay with great service. Food was fantastic and everyone was very attentive to your needs. It is more expensive than a normal all inclusive but you get what you pay for and it is definitely worth the price and then some!! 10/10 reccomend

My fourth stay at this hotel!!!... The hotel facilities, the food, but above all the SERVICE are exceptional. I will talk more about the service because it’s the biggest asset that they have. All the people who serve you make you feel that you are their priority. I have so much to thank the staff for, that I must leave a review by name: Butlers: Eder, Brito and Angeles; His attention to detail was magnificent. They made my stay easier by taking care of schedule dinners, fill minibar with everything I like and reschedule my transportation. They went beyond giving me information about the shows and daily activities. Thank you thank you thank you!! Gym: Michelle, your aqua spinning class was so fun!! Beach staff: Hernando and Juan (lifeguards), Cristian, Esteban, Emmanuel, Rafael, Jesus. Thank you for taking care of us everyday. Your attention, attitude and smile made our stay memorable. Pool: Daniel (Luna Bar) and Lucinda. Everyday you made us feel unique!! What a wonderful staff, what refreshing to chat with you. Thank you so much for your hospitality. Blanc Restaurant: Nancy, Erick and David. Starting every day with your kindness and smile was a pleasure. Thank you for all the care you took in every detail. To chefs Andres and Armando, you made us feel special. Thank you for preparing AMAZING dishes specially for us... You’re the best!! Terraza restaurant: Hilario and Victor, you were so attentive, friendly, pleasant on each of the days we visited you. Thank you for all your great service... Lumiere restaurant: Manuel you made feel us (my whole noisy family) so special... your attention was magnificent. Bella: Yuri, Pascual, Lorenzo... what a wonderful service. Thank you for answering all our questions and for your menu recommendations.

Just returned from Leblanc on July 13th - wife and I celebrated our 40 year anniversary. This was our second stay at Leblanc, and it keeps getting better (if that's even possible). Room - we had the lagoon view (832), and it was all we needed. The bed is comfortable, and the room has everything you need. The A/C worked good - but not great. Food - All of the food was excellent. Yama was our favorite, followed by Bella. We tried them all. The breakfast/lunch buffet in Blanc was very good. Room service was also very good. Pro tips: At the restaurant, we didn't even order from the menu - we just asked the waiter to bring us food/drinks that he/she suggested, and we never left hungry. Drinks - blackberry margarita is the house drink, and it is very good. They have all of the top shelf liquors. Staff - the staff is awesome, all of them. Butlers were a nice touch. Pools - The pools (3) were awesome. They set you up and keep the drinks and food coming. Every day at the main pool around 3 o'clock, there is something special planned. They serve Churros at 3:30 - be sure and try them! Spa - We had several treatments and they were all awesome. Do the hydrotherapy its free! Entertainment - The Lava club is very fun. Every night is something different - band, dj, karaoke, etc. We went almost every night and had a blast. Beach - beach is awesome, and they will really take care of you. Vendors walking by with stuff to sell- a simple no thanks and they keep moving. We bought a few things. There is parasailing and jet skis close by. Gym - gym is great for a resort with really nice machines and dumbbells. There is a separate room for palades (sp?). Transportation - We had the complementary transportation through Leblanc and it was really good. When you get your bags at the cancun airport, you will be bombarded with folks trying to get you transportation. Just keep walking until you see the palace resorts guys with white shirts and beige pants - these instructions are also on the confirmation letter they will email to you. Print that letter and have it handy. Resort Clientele - We met so many nice people from all over the world. We did not see one rude person the entire trip. Excursions - We NEVER left the resort - other than walking down the beach, so I can't really offer any advice on excursions. Other tips - - Download the leblanc app. On the home page of the app, you can chat with a concierge, and they can handle any request. Our flight was delayed, and I was able to alert them thru the chat and change the transportation. You can also make all of your dinner reservations using the app many months in advance - you will need your confirmation number. I had made all of our dinner reservations for 7:00, but ended up changing most of them to 8:45 so we could enjoy the pool/beach longer. The app chat or your butler can help in changing the reservation. The app has a calendar that has all of your appointments and reservations, and is really handy. - Empty your bladder before you deplane in Mexico. It takes a while to get thru customs, get your bags, get to your transportation, and get dropped off at the resort. The womens bathrooms in the MX airport were really crowded. - If you buy liquor on your way back in the duty free shops in the cancun airport, you will have to transfer it to your checked baggage once you reach the states - so make sure you have room. - There is plenty of shopping and good food in the Cancun airport (jimmy Buffets, Bubba Gump Shrimp, etc) - so get there early and have a stress free couple of hours before you have to board your flight. - The Blanc restaurant has a breakfast and lunch buffet. At lunch, they have a section of raw seafood, steak, and onions, peppers, and mushrooms. You put that on your plate and they will stir fry it for you. If you like spice, tell the cook to spice it up. It was awesome. - I brought $200 in one dollar bills, and $200 in 5 dollar bills for tipping. You don't have to tip, but you will want to, believe me. You can also break large bills at the front desk area. Kept the money, along with our wallets and passports in the safe in the room, and just grabbed a handful of 1s and 5s every day. We did tip 20 - 30 for dinner, but again, its not required. - On departure day, use the app to pay any remaining balance and check out just consists of cutting off your wrist band. Your wrist ban opens your room door so you don't have to keep track of a key. You also use it to enter/exit the beach area. - There is an ATM in the lobby but I didn't use it - so I'm not sure if it gave US or Pesos. - There is a nice gift shop with pretty much anything you need - a little expensive. - We did the presentation for the resort club. They gave us $1500 in spa credits. Set a timer on your phone and when 90 minutes is up - stand up and never sit back down. We thought it was well worth it. Thats all I have! We really loved this resort and plan to return many more times!

My husband and I celebrated our 15th anniversary at Le Blanc Cancún and it did not disappoint! The food, spa, customer service, views, it was all top tier. Shout out to Roger (our waiter) and Ariel (violinist) who helped make our romantic dinner on the beach extra special! We definitely felt valued and cared for from the moment we walked through the doors, until we left. It was the relaxing/ carefree vacation we were hoping for! Thank you to all of the staff, you all are amazing and go above and beyond for your guests. We are already planning our trip back!

First off, I want to start this review with the fact that we have stayed at other AAA 5 Diamond resorts in the greater Rivera Maya area (Secrets Akumal and Unico) and the service and food are head and shoulders above the others. The food is the best I have ever had at any resort or on any cruise. Also, I have many strict dietary restrictions and the executive chef met me upon check in to let me know that they had received all my information and him and his team were going to personally oversee my meals. I would text the butler (yes you get an assigned butler) what restaurant and menu items I would want and they would prepare it per my dietary restrictions. A special shout to Chef Eric for personally greeting me and reviewing the order at every dining experience. Unparalleled service! We enjoyed and hanging by the main pool and overlooking the beach. Again the staff is extremely attentive for your every need. I would also recommend the included hydrotherapy at the spa. It's not a large resort by any means, but the the service, food, and quality more than make up for any lack of more grounds space. Only negative would be that they did not carry my two favorite tequilas, Fortaleza and LALO. Would highly recommend to anyone!