Active Advisories
The Hotel Barceló Tucancún will undergo an exciting transformation project from August 17 to December 1, 2015. The areas that will be transformed are the restaurants, lobby-bar, front-desk, shopping area and one of the hotel towers. The hotel team is prepared to provide the utmost service throughout this process and are focusing on the guests stay during this transition to ensure an easy and worry-free vacation. Throughout the work, certain facilities will be relocated and guests will be notified upon arrival as well as through information boards that will be posted around the hotel.
Overview
The 24-hour, all-inclusive Occidental Tucancún features 339 rooms and suites with views of the Caribbean Sea or Nichupté Lagoon, up to four restaurants, five bars, three pools, a spa offering rejuvenating treatments, daily entertainment and activities, nightly musical shows and more. Premium Level accommodations offer spectacular views, unlimited access to specialty restaurants, complimentary room service, and much more. Venture out and explore the nearby Del Rey archeological Mayan ruins or the legendary nightlife of Cancún.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
11 a.m.
Rooms
339
Inclusions
- Daily activities
- Round-trip airport transfers
- Nightly shows
- Mini Club
- All gratuities
- Nightly entertainment
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Lagoon view or Boulevard view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Lagoon view or Boulevard view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with shower only
- Ceiling fan
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- 24 hour room service ($)
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe ($)
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with shower only
- Ceiling fan
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- Balcony (subject to availability)
- 24 hour room service ($)
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe ($)
- TV
- 1 king bed
- Oceanfront
- No more than 4 guests in the room
- 1 king bed
- Oceanfront
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Concierge service
- Seating area
- Smoke-free
- 24 hour room service ($)
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe ($)
- TV
Amenities
Lobby
Lobby bar
Pool
Pool
Pool
Trattoria Restaurant
Claraboya Restaurant
Mirador Restaurant
Snack Bar
Gym
Location
Reviews
TripAdvisor Traveler Rating
Family Trip to Cancun
alta823 on Jun 14, 2025
Our family had an amazing time! We came with 12 of our family members. Everyone was very kind and helpful. The food was yummy. We enjoyed the buffet. Mercedes gave us wonderful service in the buffet for breakfast. Definitely recommended!
Disappointed on 3rd Visit – Declining Quality and Service
Sandman2011 (Philadelphia, Pennsylvania) on Jun 13, 2025
This was our third stay at Occidental Tucancun, and sadly, it was a major disappointment compared to our previous visits. The resort has clearly declined in quality and service. Check-In Experience: Check-in has become unnecessarily rigid and slow. Guests are not allowed to check in before 3 PM, even if rooms are ready. On our past visits, we were checked in around 1 PM without any issue. Now, a crowd gathers in the lobby at 3 PM, and the check-in process itself takes 40–45 minutes per guest party — very frustrating. Food & Dining: The buffet food was very poor — limited options, repetitive dishes, and not much flavor. In contrast, the three specialty restaurants (Italian, Mexican, and Seafood) were comparatively better and offered a much nicer experience. Service & Responsiveness: Service response times were unacceptably slow. We found broken glass on our balcony and called three times throughout the day — from 7 AM to 4 PM, before it was cleaned up. Room service was almost impossible to reach by phone. Timeshare Sales Pressure: One of the most exhausting parts of the stay was being approached multiple times by timeshare salespeople. It disrupted the relaxed vibe we were hoping for. The Positives: The restaurant and bar staff were consistently excellent — friendly, attentive, and hardworking. Also, unlike some other resorts, no towel card system here — you just give your room number, which is far more convenient. Final Thoughts: We’ve also read similar reviews of the nearby Occidental Costa Cancun, so it seems these resorts are positioned as budget options under the Barcelo umbrella. Unfortunately, you do get what you pay for, and this property no longer meets our expectations. We will not be returning.
Ready to find your next getaway?
Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.
