Overview
The 24-hour, all-inclusive Occidental Tucancún features 339 rooms and suites with views of the Caribbean Sea or Nichupté Lagoon, up to four restaurants, five bars, three pools, a spa offering rejuvenating treatments, daily entertainment and activities, nightly musical shows and more. Premium Level accommodations offer spectacular views, unlimited access to specialty restaurants, complimentary room service, and much more. Venture out and explore the nearby Del Rey archeological Mayan ruins or the legendary nightlife of Cancún.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
11 a.m.
Rooms
339
Inclusions
- Daily activities
- Round-trip airport transfers
- Nightly shows
- Mini Club
- All gratuities
- Nightly entertainment
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Lagoon view or Boulevard view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Lagoon view or Boulevard view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with shower only
- Ceiling fan
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- 24 hour room service ($)
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe ($)
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with shower only
- Ceiling fan
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- Balcony (subject to availability)
- 24 hour room service ($)
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe ($)
- TV
- 1 king bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Concierge service
- Seating area
- Smoke-free
- Bathrobe and slippers
- 24 hour room service ($)
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe ($)
- TV
Amenities
Lobby
Lobby bar
Pool
Pool
Pool
Trattoria Restaurant
Claraboya Restaurant
Mirador Restaurant
Snack Bar
Gym
Location
Reviews
TripAdvisor Traveler Rating
Cannot beat the Price, Location, and Personal Attention Attention
Brian M on May 10, 2025
I found for the price this place cannot be beat! You get a beautiful room, it is extremely clean and comfortable. While it is not recently updated everything works, was in good shape, and was really comfortable. Again in this price range there is no comparison. The property is safe, the security professionals are just that professionals, the front desk can take some time for check in but it is not unreasonable at all and it is because they are thorough and answer questions. The views are amazing. The room service on all 4 occasions was better then the 1k a night hotel i have stayed at nearby and on 3different 700+ a night hotel down the coast. Literally beat room service I have had in Mexico from the greater Cancun area, to Puerto Vallarta, and even Mexico city! I was shocked at how amazing it was and consistent! The delivery time ranged from 30 mins to 90. The bartenders are friendly and the other service staff are top notch. I felt safe and comfortable the whole time and if you want to be off-site there are two nearby malls a ton of walkable restaurants and several convenience stores nearby. The nightly entertainment...was wild! The DJ and Karaoke was out of this world and all the guests that came were into it, sang along, and had a blast. The other show I went to had great dancing and had way better production value than I expected. What really set this place apart, was the personal care. I was here alone for work and a dental tourism visit, the staff checked on me to make I was comfortable and safe, they helped me get soft foods, made sure to assist on a day when I was struggling with pain and brought hot towels, ice, a kettle, and soup! I have to shout out Mr. Jose Martin, an incredible staff member and manager. He called me from his home to make sure I was okay when I missed a dinner reservation (at 9pm after I know he worked over 12 hours), he what's app.d me on both of his days off to check on me and offer any assistance. His staff take his lead and example and do the same from housekeeping to customer service and the servers at the restaurants. I have talked to three other sets of guests that he provided that same level of care for. It's is refreshing no matter where in the world you are. I will be back because of the staff it made me feel like customer service and pride in work are not lost! I recommend any take the chance to stay in this paradise with old school levels of customer service, personal touches, and caring. Whether your a family, couple, or going solo this is the spot! I know an overly wordy review but we have to recognize quality and great service as much as we rush to the computer to write a bad review. This place is amazing! Thank you again to all the staff!
Rooms In horrible conditions, manager that selects food menu should be fired
Roman M on May 08, 2025
This is a real revue, Service excellent Location excellent Food selection let’s just put it if you on a diet salads you will enjoy. Kids will not have food to eat besides bread. No selection. Reservation Restaurant , managers should be let go. Buffet 10 trays , even local people are disappointed. The hotel charges you to clean the beach even though it dirty !!! Rooms are out dated , We selected king size bed , received two double beds where two full grown people don’t fit. Shower does don’t close We did not use an external website , we bought tickets direct and to receive the worst two rooms. If you reading this review , this is not just a bad experience, this is my families 8th time in all inclusive, not a good place to visit. We approached management and they just shrugs shoulders, they wanted to put us in a room next door.
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