Occidental Tucancún reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

12551 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Amazing service from the staff.

zoekcastillo (Moreno Valley, California) on Dec 06, 2024

They need to have more diversity of food to avoid the same offer every day and make sure the food tables are full of the time. Also the quality of the food would be better.

TripAdvisor users rated this property 1 out of 5

WIll NEVER GO BACK! Staff weren't very accommodating but yet always expecting a "tip"

Datasianchick22 on Dec 05, 2024

Don't book your vacation here. This is my 2nd time, but will be my last. Subpar service and always expecting a "tip", was told the only way to give us the nice room is to pay because it's Thanjsgiving week, or upgrade our first club memberships to 2 bedroom memberships, niw why would I upgrdae my contract if they can't even give me the service that I paid for according to my contract? If you decide to go to this resort, do yourself a favor and don't ever buy the OVC timeshare which I paid $30K for.

TripAdvisor users rated this property 2 out of 5

No diversity on food options

vorasalim1983 (Alliston, Canada) on Dec 05, 2024

Not sure if it was only us ,but had to order food everyday day as had no options that we could use Breakfast was good only if chef listened to you , one day chef was I don’t make omelets with salt and pepper Try calling the room service if you got through and if you did the wait patiently for what you asked as it may take time For an all inclusive hotel This hotel was complete waste of money as on many occasions when we asked or basic things like plate , spoon , water and some fruit we were told NO For POOL you paid 20 pesos , I was like Why No options for teens to play Shops in resort be careful once you buy something and want to return after 30 seconds sorry can’t do it as system does not allow Dollar exchange was complete rip off

TripAdvisor users rated this property 3 out of 5

Good but not great except for Beach and Servers!

jadairene77 on Dec 04, 2024

Great beach and service at bars. Maintenance not told in advance of a Holiday with painters killing our beach front vibe. Food is not very good as they didn’t even show up once.

TripAdvisor users rated this property 2 out of 5

Avoid this Resort at all costs

shanes111 (Palmas Del Mar, Puerto Rico) on Dec 04, 2024

Room views are amazing. Beds are great. Place is worn out and it was the worse food any of us had ever eaten and I was in the military. This place needs a complete overhaul.

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