Occidental Tucancún reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

12235 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great service

glezelobiso on Jun 12, 2024

We really enjoyed our stay. The hotel was close to a grocery store, pharmacy and mall. The staff were very helpful. Highly recommend

TripAdvisor users rated this property 2 out of 5

Self serve buffet and bland simple food. Poor Attitude they don't care

smcmann1 on Jun 10, 2024

Ever been to a place that felt like its about to go bankrupt. Well this might be the one. You might have read food issues in other reviews well they are not wrong and by the attitude at this resort don't expect that to change. Simple food but you know warm food would be a good place to start. would it really hurt to mix it up? Every meal is chicken, fish and pork. Same cuts and same type of fish every time just change the sauce but not always. mashed potatoes and rice. If this is what you like cold this is the place for you. Reeks of bad managers and I don't think they have a chef never mind a head cook. Service in the main buffet well lets say self serve it is. you can wait to be served if they show up or move from holding the pillars up. saved a lot of money on tips because they was literally no one to tip. The good was house keeping and the room was okay nothing special a room, a bed and a bathroom. The TV seemed to always lose signal. Bartenders were good. Like to say you get what you pay for however that's a big stretch on this one. Think its not a high bar to find a place better than this. and if you want to stay at a place that doesn't care about you as there quest this is definitely the place for you.

TripAdvisor users rated this property 5 out of 5

Occidental Tucancun

MichaelT7758901 (Dover, United Kingdom) on Jun 10, 2024

Friendly welcoming staff , excellent variety of food and restaurants , superb location , just wish we'd booked a sea view room.

TripAdvisor users rated this property 5 out of 5

Albert

AlbertBPRomo (Dallas, Texas) on Jun 10, 2024

Excellent Beach area the food was excellent but was a very small selection of food. Rooms need to be updated in poor quality beds are excellent. Bartenders at the Lobby make the best drinks.

TripAdvisor users rated this property 4 out of 5

Yashema’s review

yashemawelsh1 (North Charleston, South Carolina) on Jun 10, 2024

Thank you for a good vacation! Beautiful resort and friendly staff. I do hope to return in the future.

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