Hyatt Zilara Cancun
Cancun 5.0
Active Advisories
Hyatt Zilara Cancun will be closed from March 31, 2025 – December 1, 2025, to fully renovate and upgrade this property.
Overview
Beachfront with breathtaking views of the Caribbean Sea. This adult-only, all-suite, all-inclusive resort, combines outstanding facilities with exceptional amenities.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
310
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms

- 1 king bed
- Partial ocean view
- No more than 2 guests in the room
- 1 king bed
- Partial ocean view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Coffee maker
- Jetted tub
- Pillow menu
- 24 hour room service
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV

- 1 king bed, or 2 double beds
- Ocean view
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Coffee maker
- Jetted tub
- 24 hour room service
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV

- 1 king bed
- Oceanfront
- No more than 2 guests in the room
- 1 king bed
- Oceanfront
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Coffee maker
- Connecting rooms available (subject to availability)
- Jetted tub
- Access to the Zen hydrotherapy circuit, included for all guests per room, 1 per stay, reservation required.
- 24 hour room service
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV

- 1 king bed
- Beachfront
- No more than 2 guests in the room
- 1 king bed
- Beachfront
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Coffee maker
- Dining room
- Jetted tub
- Semi-private pool area
- Access to Chef's Plate, included for all guests per room, 1 per stay, reservation required.
- 24 hour room service
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
Exlusive access to Chef's Plate restaurant (reservations required)











Amenities
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Adults only
Type | Amenities | |
---|---|---|
Trade Winds | Bar, Swim-up bar | |
Lobby Bar | Bar, Lobby bar | |
Tequileria | Bar, Beach bar | |
Time Out | Bar, Sports bar |
Check-out time: 12 p.m.
Wi-Fi
- Room
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
Casa Del Café | Café | Gourmet | Snacks | |
Time Out Sports Lounge | Snack bar | International | Snacks | |
Cantina La Adelita | À la carte | Mexican | Dinner | |
Asiana | À la carte | Asian | Dinner | |
Maria Marie | À la carte | Mexican | Dinner | |
Spice | Buffet | International | Breakfast, Dinner, Lunch | |
Pelicanos | À la carte | Seafood | Breakfast, Dinner, Lunch | |
Habaneros | Snack bar | American | Snacks | |
The Den | Mixology and wine tasting bar | Adults only, Reservations required | ||
Chef’s Plate | À la carte | International | Dinner | ($), Not included with all-inclusive plan, Reservations required |
- Rooms: 310
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Water circuit available ($)
- Cold plunge pool available ($)
-
All-inclusive: Included
- All meals plus snacks
- Unlimited international and domestic drinks
Pools
- Activity pools: 1
- Jetted pools: 2
- Outdoor pools: 2
- Cabanas available ($)
Water sports
- Non-motorized watersports: on site
- Snorkeling: on site
Other activities
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- Polish massage waterfalls
- Theme parties
- Concierge
- Giftshop
- Meeting facilities available ($)
- Parking
- Tour desk available ($)
- Wedding facilities available ($)
- Jewelry boutique available ($)


Exterior

Lobby

Pool

Sunset

Lap pool

Beach wedding

Time Out Sports Bar

Coffee House

Maria Marie

Asiana Restaurant

Cabanas

Cabanas

Pelicanos Restaurant

Spice

Spa circuit area

Fitness centre

Balcony views of the ocean
Location

Reviews
TripAdvisor Traveler Rating
4.5 Excellent
-
Cleanliness 5.0
-
Location 5.0
-
Rooms 4.5
-
Service 5.0
-
Value 4.5
Fun events on resort, especially music.
Heidie L on Feb 15, 2025
There are so many fun things to do on the resort. We’ve been to the amazing restaurants, different special classes, and the live music was amazing. The Wild Band that plays in the lobby had songs we could dance to and everyone could sing along with. Very fun atmosphere.
The staff is truly what sets Zilara Cancun apart from all the other hotels.
dae06 (S.E Minnesota) on Feb 15, 2025
The staff at Zilara are absolutely incredible! Ligia, Arturo, Abi, Janett, Eduardo, and all the others we had the pleasure of meeting throughout the week were exceptional. Their service truly made our stay unforgettable. The food is outstanding, and the shows and entertainment were top-notch! While I'm excited about the upcoming renovations, I would be extremely disappointed if the incredible regular staff didn't return afterward. We've never been so well taken care of as we were at Zilara in Cancun – they really made us feel spoiled!
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