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Overview
Beachfront with breathtaking views of the Caribbean Sea. This adult-only, all-suite, all-inclusive resort, combines outstanding facilities with exceptional amenities.
Other fees include
- Government of Quintana Roo environmental tax
Check in
3 p.m.
Check out
12 p.m.
Rooms
310
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed
- Partial ocean view
- No more than 2 guests in the room
- 1 king bed
- Partial ocean view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Coffee maker
- Jetted tub
- Pillow menu
- 24 hour room service
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Coffee maker
- Jetted tub
- 24 hour room service
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed
- Oceanfront
- No more than 2 guests in the room
- 1 king bed
- Oceanfront
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Coffee maker
- Connecting rooms available (subject to availability)
- Jetted tub
- Exclusive access to Zen Water Journey (restrictions apply).
- 24 hour room service
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed
- Beachfront
- No more than 2 guests in the room
- 1 king bed
- Beachfront
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Coffee maker
- Dining room
- Jetted tub
- Semi-private pool area
- 24 hour room service
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
Exlusive access to Chef's Plate restaurant (reservations required)
Amenities
Accessibility
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Age ranges
- Adults only
Bars and entertainment
| Type | Amenities | |
|---|---|---|
| Trade Winds | Bar, Swim-up bar | |
| Lobby Bar | Bar, Lobby bar | |
| Tequileria | Bar, Beach bar | |
| Time Out | Bar, Sports bar |
Check-in and check-out times
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Room
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Casa Del Café | Café | Gourmet | Snacks | |
| Time Out Sports Lounge | Snack bar | International | Snacks | |
| Cantina La Adelita | À la carte | Mexican | Dinner | |
| Asiana | À la carte | Asian | Dinner | |
| Maria Marie | À la carte | Mexican | Dinner | |
| Spice | Buffet | International | Breakfast, Dinner, Lunch | |
| Pelicanos | À la carte | Seafood | Breakfast, Dinner, Lunch | |
| Chef’s Plate | À la carte | International | Dinner | ($), Not included with all-inclusive plan, Reservations required |
Facilities
- Rooms: 310
Health and wellness
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Water circuit available ($)
- Cold plunge pool available ($)
Location
Meal and plan options
-
All-inclusive: Included
- All meals plus snacks
- Unlimited international and domestic drinks
Pools and recreation
Pools
- Activity pools: 1
- Jetted pools: 2
- Outdoor pools: 2
- Cabanas available ($)
Water sports
- Non-motorized watersports: on site
- Snorkeling: on site
Other activities
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- Polish massage waterfalls
- Theme parties
Shops and services
- Concierge
- Giftshop
- Meeting facilities available ($)
- Parking
- Tour desk available ($)
- Wedding facilities available ($)
- Jewelry boutique available ($)
Exterior
Lobby
Pool
Sunset
Lap pool
Beach wedding
Time Out Sports Bar
Coffee House
Maria Marie
Asiana Restaurant
Cabanas
Cabanas
Pelicanos Restaurant
Spice
Spa circuit area
Fitness centre
Balcony views of the ocean
Location
Reviews
Our Seventh Time
JFMac55 (Acushnet, Massachusetts) on Jul 06, 2022
There is no better place for us to spend our Anniversary than at the Hyatt Zilara. Our experiences there have always been EXCELLENT and WONDERFUL! The facility is definitely a 5 STAR Resort. The staff is very respectful and only want you to be happy. When we first arrived we were greeted by the Bell Boy staff including David John who took good care of our luggage and made sure it was in our room as soon as the room was ready. He also took care of them when we checked out on our last day. We would like to recognize the staff that have been significant during our last visit. Starting with Ingrid and Evelin who are members of the concierge staff. They checked in with us each day to see if there was any way to make our vacation perfect. We thank them for helping us celebrate our 38th Anniversary by decorating our room with roses, rose pedals, balloons and champagne. it was the perfect surprise! We had a visit from the Pool concierge team, David or Ivan, every day who kept us up to date with resort activities and did a perfect job cleaning our sunglasses. The wait staff always provided us with wonderful experiences at all of the restaurants. We were greeted at Spices every morning by Samanta and her infectious smile. We always enjoyed the buffet choices but especially the grill area where we created out own omlets for them to cook for us. All of the morning wait staff were pleasant and professional as they refilled our coffee, knew when we included cream and refilled juice glasses. (we love the green juice). The wait staff includes Luis, Abel, Sergio, Jesus, Fabian, Ricardo, Gisel, David and Martin. During our 10 day stay there we had each one serve us at least once. We enjoyed a Couples Message during this visit. We arrived at the Spa early so we could experience the Hydro Therapy area. The Spa is Top Notch and so are the Message therapists. Brenda and Bety worked miracles while giving us a deep tissue message. We were in Pure BLISS for hours afterwards. It's never a disappointment when we first arrive and have lunch at Punta Vista (Pelicanos). We seem to always have Arturo as a waiter and he's always so happy to welcome us back. The Mediterranean style food there is very good. We returned for our Anniversary dinner and Carlos made sure that everything was perfect from the champagne to the Filet Mignon. We've never been to such a high quality gym at a resort than the one at the Zilara. It has many exercise options and offers a variety of classes each day. I really enjoyed quite a few of the yoga classes that are offered in the gazebo facing the ocean. Pepe and Diane do a fantastic job leading the practices. I found them easy to follow and challenging enough for yogis that are at different levels. I especially enjoyed the Monday morning class that included the Mayan culture with natives dressed in traditional garbs using incense, a tall bongo drum, rumba shakers and chants. It made the practice spiritual and very calming. The experience left me at peace and happy. Thank you Pepe for leading us in this one. To summarize, we cannot say enough good things about the Hyatt Zilara, Cancun which is why return every year for our Anniversary. We highly recommend this resort to all who want to vacation in Cancun.
Wonderful relaxing weekend getaway!!! Amazing service from entire staff.
TheBassitts on Jul 06, 2022
My wife and I took advantage of the long July 4th weekend and jumped over to Cancun for a much needed Adult only relaxing weekend. The Zilara resort exceeded all expectations that we had in this price point. It was a Very good experience and the entire staff was amazing!. Everyone was very eager to please and so very friendly. The Spa was one of the top 3 that we have ever visited, and the list is long. The messages were absolutely wonderful, Thank you Yohana and Karen! Mucho Gracias!?? I also would like to Thank Enrique for going over and beyond and providing my wife that has a sprained ankle with the wheelchair for the weekend. It worked out perfect and made a huge plus for her trip. Thank you. We will be back soon! Pools are amazing. We have no complaints.
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