TripAdvisor Traveler Rating

Sandos Cancun was a lot of fun, with daily performances by dancers/acrobats, highly entertaining shows like the 80s music, great food and drinks, or daily activities like stretching, beer pong, beach or pool voleyball and much more. The bed was a king, super comfy, the rooms were spacious, and clean. We would like to send a shout-out to Paula and Juan, who guided us in stretching, waiters Allan and Pavel, from the front desk, Gabby and Raphael, and the best for last Montse, our concierge. Before staying at this Sandos, we were not sure if we would be back (the cost is a bit higher), but we truly loved our stay. As an adults-only resort, this is meant to be worry-free, full of fun, a place where you can unwind and be pampered. Sundos Cancun over deliver, and we will be back.

The entertainment staff was outstanding, Alex and Paula were awesome! Also Juan was incredible as well! We had massages that were wonderful !

Alan has been our server at a few restaurants on the resort and he has always been friendly and helpful.

Alan is the best !!!!!!! He served us at every restaurant we went to and was so great every single time. Always was on top of drinks, remembered my drink order and was so nice. Cheers to Alan for making our experience awesome!

To be candid, I’ve stayed in worse places. And if you are simply looking for a place to stay on a beach so you can read a book or enjoy the sunshine, you can do far worse. But there is so much to improve at this place that I’d never come back. Pros: - Rooms are clean, spacious and comfortable. - Staff is friendly and helpful. - Very easy to get alcoholic drinks. - Beach is very nice and super accessible. - Breakfast is OK, the lunch place by the water has a beautiful view (and the food is OK). - Nighttime entertainment was fun, some nights were better than others but overall a plus (don’t eat there though, see below). Cons: - Dinner is legitimately disgusting. I don’t consider myself the pickiest eater, but I genuinely dreaded going to dinner every night. I was slamming pure slop down my gullet, akin to a pig at a feeding trough. One night, my girlfriend asked an employee “what is your favorite thing on the menu?” He laughed in our faces, amused at the thought of eating this gruel. - I cannot stress enough how terrible dinner is. For the love of all that is holy, do not try the Italian restaurant. You’d be hard pressed to find worse pasta in any part of the world. - Also avoid Seasons restaurant, unless you’re looking to develop emphysema. It was curiously smoky in there every night, not sure if they were overcooking the “meat” or just had no ventilation. And, surprise surprise, the food sucked. - The pool parties are utterly bizarre. The DJ begins blasting EDM at 10am, though nobody is dancing. At 1pm, they trot out performers who are dressed in all sorts of peculiar fits. It’s degrading to the employees to force them to do that when nobody is asking for it. Even the drunkest guy at the resort was bewildered as a male employee dressed as Satan literally twerked in his face. - They keep the pool at a balmy 60 degrees Fahrenheit. The outdoor “hot tub” (no jets, just a circle of lukewarm water) is kept around 70 degrees. Naturally, the pool is unusable. I didn’t see anyone use the 2 upper pools for the entire week we were there. The only people in the lower pool were a blacked-out dad and Satan himself. - They charge you $30 to use the real hot tub… for 1 hour. It’s legitimately hilarious to gatekeep a hot tub like that. I can’t imagine that the resort owners are that close to bankruptcy that they need to try to extort guests in that manner. Not to mention, the hot tub is kept in the dungeon of the gym, which fills the nostrils with sulphur. - Getting bottled water here is akin to finding El Dorado. The workers look at you with confusion if you ask for it. I’ve never experienced this at a resort until now. And all of the soda was flat, not sure where all the carbonation went. - Elevator was broken for 4 days. There was no attempt to fix it. I guess this could also be considered a pro, if you want to get your steps in. - There was an intense, external blue spotlight shining directly into our room every night from 7pm until 6am (picture included). Which I guess was both a con and a pro, as we got a kick out of pretending to be the Na’vi from the forests of Pandora. Many other rooms had either blue or red spotlights shining into the rooms (we heard several couples complaining to the front desk about the lights). - Not the resort’s fault, but the Secrets resort being built directly to the Southwest really impacts the sunlight in the afternoon. After 3pm everyday, you are in the shade (and thus the pool and beach area can get a little chilly).