Sandos Cancun reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

9530 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Not worth the $- Food lacks flavor

Sionery V on Jul 19, 2024

The beach is beautiful however, In order to receive excellent service you need to be a "Royal Elite" holder- if your not you cannot order certain drinks of get a seat on the beach. Food lacks flavor, the hotel room needs updates, the service can certainly improve. The drinks are watered down and finally some areas of the pool need better filtering. Not worth the money.

TripAdvisor users rated this property 5 out of 5

Birthday treat

Sophia G (District of Columbia) on Jul 19, 2024

Alejandreo, Fany. And Papl was great they all mad my birthday great my husband and i had so much fun. I would recommend everyone to visit food is good and they entertain very well. When visiting Sandos make sure to book your reservation for this restaurant youbwill not be disappointed.

TripAdvisor users rated this property 2 out of 5

Once a Gem now a shadow of its glory days

Rob M on Jul 18, 2024

To.Ownership sell hotel or in vest this place is stuck in the 1980 from.lobby to.rooms pools are outdates and the gym equipment is old.and the dreadful colors gray and blue not vibrant tropical colors very cold.Staff is wonderful given the working conditions.

TripAdvisor users rated this property 4 out of 5

Lorenzo is the best!

Emily N on Jul 17, 2024

Lorenzo at the Seasons restaurant was incredible! So friendly and hard working. We never had an empty glass and did not have to wait for anything. Made us feel at home. The vegetables that came with the meal were high quality and we did not leave hungry.

TripAdvisor users rated this property 5 out of 5

The seasons

742kyliel (Melbourne, Australia) on Jul 16, 2024

Pedro was a great waiter. Delicious food, cauliflower and chicken was perfect, taste was sublime. wine needed to be cooler before pouring, had to ask for ice. Dessert choice by Pedro was great. 200 characters in a review is too much. Thank you xxxxxxx

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