TripAdvisor Traveler Rating

Karla is super energetic, always smiling and engaging. Thanks for all you do!!

Seasoned traveler; been to Mexico over 40 times, and lived in Mexico City for two years. We are just returning from Sandos Cancun, having been to Sandos Playacar last summer, and becoming Royal Elite members. Here is what to expect: Location: Very nice location, not too far from the airport, in the hotel zone. Nice beach, but as all the other beaches do, lots of seaweed. They do a remarkable job cleaning it up every day, but it is still there, accumulating continuously, making swimming less pleasant than it should be. The water color is superb. Pool/Atmosphere: Pretty loud and vibrant all day every day, but a decent party atmosphere. They had a great Cuban band one day. 3 levels of pools, a bit dated, but certainly passable. Stretching and water aerobics classes daily, run very well by Karla. There are other pool activities/games, and beach volleyball as well. Royal Elite members enjoy reserved front row seating both at the end of the last pool before the beach in cabanas, and on the beach itself, also in cabanas. There is also a pool restaurant, "The Trop" that serves lunch, to everyone. It also serves breakfast only for Royal Elite members, a la carte, instead of buffet. There is no swim up bar anywhere :-( . Service: The service was impeccable; the pool is well staffed for getting drinks/food, and the restaurants, while more thinly staffed, provide great service as well at dinner, though it takes a little longer sometimes, which didn't really bother me. Shoutout to Silvio and Guarneros in the Trop, Christian behind the bar there, Carlos in Bar 6, and Lorenzo in Seasons. Food: I have seen some reviews that bash the food here. I for one thought it was very good; a little something for everyone. People tend to dislike buffets, but I thought this one was solid if not great, although I only used it for lunch. Soups, breads, salads, fruit, typical Mexican fare, and desserts. The different themed restaurants, Tepanyaki, Italian, Steak (Seasons) all had good offerings. My only complaint about the food is..... no tacos (except for fish tacos....eww). How can a Mexican resort not offer a full array of tacos???? Rooms: Definitely a bit dated, but certainly still serviceable. On the small side, but we had a very comfy king bed, and a balcony view of the Caribbean....how bad could it be? AC worked fine, and was adjustable, bathroom was big enough, separate room for the toilet, reasonable shower. The maid service was very good, everything always cleaned up nicely. Mini-bar well stocked. Cleanliness/Grounds: The hotel was immaculate, as were the rooms. Not much in the way of foliage, but the grounds were always clean and well kept. One thing to note, there ARE smoking areas, even though the hotel prides itself on being a "non-smoking" hotel. That is because they don't allow people to smoke in their rooms or on their balconies. But this is negated by smoking areas outside and at the pool. Noise: Noise was a problem. A pretty loud atmosphere at the pool all day, which was tolerable for us since we were down a level at the end in the Royal Elite section. Rude people that drag their chairs along the floor at night and partiers that run around screaming in the hallways after midnight when they are coming home are no fault of the hotel. If you want serenity at night this may not be the place for you. Our expectation of this being a quieter resort since it is adults only was off the mark. All in all, we had a nice time, but we will utilize other Sandos resorts before coming back to this one.

Samuel was a fantastic server! So friendly and happy!

Would definitely recommend this resort. The beach is beautiful, food is great, staff is so friendly. The entertainment staff (especially Karla at the pool) are great, high energy, and personable. It’s a small resort , easy to navigate and close by to off property amenities.

We stayed at Sandos, Karla with a “K” is an absolutely amazing entertainer/instructor! She is so fun and sweet! She really made our first stay as a couple so so much fun! THANK YOU Karla!