TripAdvisor Traveler Rating

This is the perfect location if you are looking to relax and be surrounded by excellent staff! Memo and Jair went out of their way to make everyone feel included and invited to the activities. These are wonderful young men who work hard to entertain all the visitors. Carlos was attentive at the towel centre. He made sure we always had shade and would check on us throughout the day. Gabriel was our favourite server and was so genuine and kind. He stopped by all day long and not only brought us drinks, but enjoyable conversation too! The manager at the Italian restaurant was very welcoming and remembered us each visit. The Italian restaurant was our favourite with a view of the ocean that can’t be beat. Each afternoon there is a musician who performs familiar songs - the young lady with the sax on Saturday was our favourite! The beach is perfect, soft sand and gentle waves! This is a small, but excellent resort - the staff are fantastic!

This was the perfect small resort! The staff here make the stay! Memo and Jair in the entertainment are amazing! They both go out if their way to make everyone included and to ensure everyone has a great stay! Gabriel the server was our very favourite. He was so kind and we loved getting to know him! He was excellent at his job and was always working hard. We were so thankful for him! Carlos in the towel area was kind to always help us even with small things adjusting our umbrellas through the day to keep the sun off our chairs. All the restaurants were good. Our favourite was the Italian one. It has a view overlooking the beach and the food was amazing! It was a great stay!

My friends and I had a really good time at Sandos Cancun. The hotel is on the smaller side which helps meet guests and the staff becomes more familiar with the guest. The staff was friendly and attentive and always a good time. We loved the spa and the restaurant options were very good. Be sure to make dinner reservations as soon as you arrive and visit Esteban at Gaijin. The pool area was really big and had a lot of entertainment. The location of the hotel was about 25 minutes to the airport and about 15 to the downtown area, the property was very clean and the food and drinks were very good. All in all we enjoyed our stay and would return to Sandos.

Pros: 1. Staff was helpful and attentive. Really looked out for us whenever I had questions, which were plenty. 2. Connections to/from the airport was incredibly useful, especially for first timers to the city. 3. Specialty restaurants onsite was great to have. The tepanyaki/hibachi restaurant was particularly yummy and entertaining. 4. The spa service was really a highlight of the hotel. Shoutout to Mila and Litzi for the couples massage! 5. Ambiance by the pool was top tier! With games, DJs or live musicians everyday, it made the days we didn’t have an excursion booked worthwhile! Cons: 1. The wifi availability was spotty at best. If you’re staying on the higher floors, the connection was more unreliable. Would appreciate a wifi upgrade options in future 2. The hustle for signing up people to their loyalty program was kind of uncomfortable. I understand it’s a source of income for the hotel and perhaps a commission for the sales people. However, felt bullied by the head of sales. In all, it was a great proper vacation for us and the hotel was a big part of that. Definitely would recommend Sandos Cancun, especially if you want a package that takes care of amenities like food, transportation and entertainment.

Experience here is really good. Estevan made us all comfortable. He’s really funny and super nice. Food is good! I recommend coming here. You just have to book ahead of time. Daniel and Estevan are the best !