TripAdvisor Traveler Rating

Karla was awesome as well as the dancers!! Had a great time by the pool and did not do the exercises every day but Karla was very encouraging! Would recommend this place to anyone looking to relax or looking for a pool workout every day! Karla keeps it fun and entertaining for sure!

Paulo was a great waiter at seasons restaurant. Food and atmosphere were amazing. I would definitely come back to this resort and dine here again. Cheese cake and salmon were to die for………………………………………………………,,,.,,,,,,,,,,,,,,,,,,,,,,

We've been going to Sando's for Years We truly love their resorts especially Cancun Unfortunately are last visit we had to leave early do to a family emergency in the States It was extremely stressful and upsetting David, Bianca and Llithya were so helpful and kind Thank you so much It's very much what we experience from the Sando's Cancun employees??

All inclusive should mean all inclusive in my mind. Because Sandos is a membership property (which I did not realize until arriving) non members are not allowed to sit in certain pool chairs/beach beds/tables at restaurants. That was frustrating because non members might not get a seat while the reserved for members areas were vacant. The staff was not very welcoming and not very friendly. I’m not a foodie but I struggled with the food situation. There wasn’t much variety, and it was very bland. Even the specialty restaurants were not very good. Drinks were ok, not great. The beach was nice and the water was amazing. Our room was very clean and well laid out. We LOVED the robes and our mini fridge stayed well stocked! It was a little noisy due to construction. We had a couples massage and it was terrific and would highly recommend. Overall, it didn’t have the all-inclusive feel that we’ve experienced at other AI properties. We have been to at least 22 properties in the Cancun area. It’s not horrible but my opinion is it’s not worth it. The Riu properties are where it’s at!

Lorenzo at Frattini’s was one of the best waiters I’ve ever had! Exceptional service and knowledge. Great food, GREAT wine! The Tepanyaki place was also a fabulous restaurant, and the views from the pool, room, and beach were hard to beat. Overall fantastic stay!