TripAdvisor Traveler Rating

Juan was a million 2 Juan! so much for being so attentive , nice and patient! Ty Juan for being so nice to us even though we came in late . We could not even tell how it was the end of his shift because he worked so stinking hard

Great service from the lovely cecilia in the zango restaurant, pleasant and polite,very helpful. Beautiful hotel , lots of entertainment in the day and evenings, food not the greatest in the evenings but restaurants are lovely,

This is by far the worst experience I had in Cancun. I travel to Cancun at least twice a year and stayed at so many resorts. Sandos is the worst I have experienced. The service was horrible - they cater to elite members only. It takes forever to get your food or drinks at any of the restaurant or pool service. Food is horrible, steaks undercooked, full of fat, very thin and tough to cut through. Buffet was non-existent, hardly any food options. No ceviche or chips and guacamole offered at any of the restaurants. 3 of my family members got sick from the food at this hotel. Staff were rude and not very helpful. Asked for an iron, never received one, asked for an umbrella - it took them over 2 hours to get one. Everything was outdated and needed to be replaced. Throw Up left in the pool and not cleaned. Daniel - at the concierge desk was extremely rude and not helpful at all. Kept giving us looks and looked like he hated his job. Entertainment staff were excellent - Jair, Sergio, and Jisel were very friendly and great entertainers. Honestly they were the only ones that made our stay enjoyable. The only other people that were friendly and helped us out were: Manuel and Martha at the Concierge desk, Erick (doorman) and Andreas.

Ok so this place was awesome!!! Staff were fantastic. Sofia, Daniel and the team of entertainment were boundless with their energy and main staff could not have been more helpful. Rooms were cleaned well and it was a truly an all inclusive experience. Food, drink, the lot. Great trip

Cecilia very helpful, while we were coming for the dinner we didn’t know what to drink. She was able to make a selection for us. She was very, great server, very politely. I will recommend her to assist us for our next vacation here.