TripAdvisor Traveler Rating

This past week, I had the opportunity to stay at this hotel. The location, was ideal. Stepping out of the lobby, are quirky shops and restaurants. My initial impression upon entering the hotel was incredibly positive. The lobby is genuinely beautiful, well-furnished and set an expectation of luxury and attention to detail that, unfortunately, was not maintained beyond that initial space. When I think of a "boutique" hotel, I expect well-maintained spaces with attention to detail. Here, it felt more like an aspiration than a reality. The hallway leading to my room was dingy. The furniture in the room was vintage, but not in a chic way. There were noticeable nicks, scuffs, and even some outright damage that spoke of neglect rather than character. The bed was comfortable enough, and the linens were good. The bathroom, while functional and clean, didn't offer any surprises or elevated touches. It was perfectly adequate but lacked the sparkle or thoughtful design you'd expect from a hotel billing itself as a boutique experience, the sink area was also scuffed and worn. The soaps and such were scarce, three tiny bottles, I had to go to the lobby to request more. I was seeking a true boutique experience and spent accordingly, but I’m left feeling a bit shortchanged. It’s a shame, because with a little more care and a proper renovation of the room, this hotel could be great.

The bed was comfy, breakfast was great, hotel was clean and in a great location to check out Whyte Ave. However, it was so hot in our room, we couldn't sleep. We had turned the temperature way down before we went for supper. When we returned to our room, it was even hotter. Turns out, when you turn temp down the furnace kicks in?? They suggested we open the window, but it was -35 outside and Whyte Ave party goes on all night.

When I arrived, my hotel room was sweltering. Intuened the thermoatat down to 18 and went for dinner. When I returned, nothing had changed. The thermostat doesn't appear to actually work or control the temperature, so I called down to the desk for assistance. It's minus 20 outside and I have been informed that I should sleep with the window open because there is nothing they can or will do. Horrendous. I will not be back. And I am going to post this review everywhere I can think of to warn others against staying here. The staff were friendly.

I have stayed four times at the Metterra. Briefly, here is my assessment: - excellent value for money - excellent hot breakfast. I especially like the crispy bacon. No flacid bacon for me - excellent location on Whyte Avenue. Lots of places within an easy walk - unusual shaped rooms. This is not a criticism -- I like them - rooms are spacious and comfortable - three of the four times I have been at the hotel, I was given a room with an electric fireplace. The fireplace is a nice bonus (especially pon a cold winter day) - the showers have excellent water pressure - self park is 1.5 blocks away (5 minute walk). Not a problem for me, but on a cold day it could be inconvenient (or use valet parking) - a small criticism -- Only a few spots in front of the hotel to park you car while you check into the hotel. This is a common problem with most hotels that are on a busy street - I have always found the staff (front desk, breakfast, cleaning) to be helpful, courteous, and professional I have stayed at several Edmonton hotels, but have now made the Mettera my first choice

Visiting nearby family for Christmas. Breakfast buffet was amazing. Room was clean and comfortable. Can’t beat the location.