TripAdvisor Traveler Rating

Well positioned on Whyte. Reception desk friendly and valet parking useful. Had to move rooms as waste water was coming up over the sink and all over the floor. Air conditioning didn’t work. Strange breakfast experience. Staff didn’t point us toward tea or coffee or anything. It was self-service and the only thing they ‘served’ us was a piece of paper (daily and sometimes without even speaking!) to ask how much we’d be tipping them! Errrm, I think not. No safe in room OR even behind reception. Pretty average.

We've stayed in Metterra before. This time it was as good as before, however we've noticed that some renovations are needed. The carpets in common areas, the washroom furnitures, the elevators are showing their age. Breakfasts (included in the room price), as in the past, great and yummy, but served only indoor - too bad that we couldn't enjoy them on the balcony ajacent to the serving area on the 2nd floor. We also regretted that the "wine and cheese at 5:00 pm" has not been available. In the past, it was a great service and additional bonus when we stayed in the hotel. A/.C was not available for almost 2 days, and we were not offered any discount - that was a bit dissapointing. Service, as always, impeccable - thank you!

Room was attractive and well laid out. Had good amenities and staff was very nice. Biggest challenge is the noise from the street and the distance of the Hotel from the location of the meetings i was there to attend.

We had booked a 4 night stay there and paid a premium for a room with an outdoor patio. Upon arrival the room was not cleaned well and warm. On the second evening the AC broke and our room soared to 30 degrees. The outdoor patio garden was full of weeds and cigarette butts. There were no outdoor cushions for the furniture and 3 towels in our room for a 4-day stay. Overall very poor experience!

Better than I thought it would be I really enjoyed the upgraded king room worth the money, The only complaint I had is there’s not enough ice machines in the property so the one wasn’t working well Hence no ice, I thought the noise from White Avenue would also be a problem but the windows are very good at keeping the sound out. The reception staff is very helpful and everyone seems very friendly that works there. Usually the best property on Whyte Avenue, Plus they have reasonable valet, you can’t beat it.