TripAdvisor Traveler Rating

Amazing view with your Bonvoy upgrade when available! Also, such a great loyalty marketing program with a Free Gift at the Makana Amenity Store! At check in we got a complimentary Continental breakfast coupon which can be upgraded to the full buffet for only $27 per person (instead of the full price of $45). Also, with the Free Gift coupon, you enter the Makana Amenity Store which has everything from Maui Style potato chips to Sheraton Waikiki logo bags, cups, water bottled, sparkling water, Maui Brewing Beer, Kona beer, Hawaiian chocolate, and so many little items … you get to FILL A SMALL GIFT BAG WITH AS MANY ITEMS THAT YOU CAN FIT INTO THE BAG! We got two Sheraton Waikiki cups, chips, two Sheraton Waikiki logo bags, three beers, and two sparkling waters! This is the ONLY Marriott Bonvoy property that does this Free Gift program like this for Platinum, Titanium, and Ambassador Elite members. So cool!

I travelled with my wife for our ten year celebrations! We paid extra bucks for oceanfront room and it was worth it! Our stay was made more memorable by the housekeeper Roger. He was extremely professional, and very attentive to detail. The room was always well-organized, and refreshed on time. He also made sure we had everything we needed and greeted us with a warm smile every day, decorated the room with flowers and towels, which made our stay even more pleasant. His dedication and care truly stood out, and it made a noticeable difference in the overall quality of our stay. We really appreciate his hard work and would like to thank him for the excellent service.

Very disappointing stay. We were given a room on the 5th floor directly above the conference area, which has a large outdoor deck used heavily as a smoking area. From morning until night, our room was filled with a thick blanket of smoke, along with constant coughing and hacking from below. This was not mentioned at check-in. Had we known, we would never have accepted this room. We didn’t realize how severe the smoking situation was until late in the evening and raised the issue with the manager the following morning. By then, we had already unpacked and settled in. While another room was offered, moving at that point for a short two-night stay felt like more hassle than it was worth. The manager also made no effort to offer any form of compensation. It wasn’t about the money, a simple gesture would have shown care and accountability. Additionally, beach chairs and an umbrella cost $100 per day. Pool seating is free, but charging extra to sit on the beach (the main reason people come) felt unreasonable. When I mentioned this to staff while getting towels, they became defensive and said it was “only $100,” which felt dismissive and showed a lack of respect for the value of money and the effort it takes to earn it. Overall, a very disappointing experience and not worth the extra cost. There are many better options available.

What can you say - the hotel can hold 10,000 people - I call it Grand Central Station. We visited this hotel at least 4 times. Its beautiful. The infinity pool is beautiful. I am not sure if they will see this or its just one of 1000 daily surveys. Basically a very good hotel and a great place to be for a few days. After a few days go somewhere quiet.

Aloha , From check in to check out this has been a wonderful stay. Sunny the gentlemen that checked us in started our stay with a awesome upgrade to a oceanfront room simply beautiful. Our housekeeping team were so accommodating in our schedules as to when to clean our room. The restaurant Rum Fire was a perfect way to end our stay with a beautiful View great food and superb service. We will be back for sure.