TripAdvisor Traveler Rating

The view from our room (Ocean Front high floor -King) was spectacular. The bell, housekeeping and security staff were fast and friendly. After that the hotel was a POOR CHOICE. The front desk staff ranged from rude to indifferent. The hotel reminded me more of Vegas than Hawaii. (A guest must run the gauntlet of a shopping mall to get to the front desk) The price was high and service and amenities very middle of the road. (Think Hampton Inn!) Nothing luxurious or high-end except the price. We are frequent visitors to Oahu but this was both our first and last time at this hotel. On a budget, try the Princess Kaiulani. Mid-price = Outrigger Waikiki Beach Resort. If looking for luxury either the Moana or if booked up then the Royal Hawaiian will do. From unappealing decor to noisy atmosphere and adequate service, this Hotel may be good for families with small children but adults should go elsewhere.

So if you want to stay right bang in the middle of Waikiki then this is the place to be. Right on the beach on one side and has the Royal Hawaiian shopping centre on the other side with a handy food court, ABC convenience store and various other shops less than a 2 minute walk away. 5 minutes away is the International Marketplace with a large array or restaurants and shops and the main road through Waikiki has endless bars, restaurants and shops to choose from. It’s a super busy area but at the same time has a beach resort feel and chilled out vibe. Just strolling around soaking it all in was great any time of day or evening The Sheraton itself is HUGE. Refurbished rooms are very nice and bright, and the sea views are stunning. The balcony is large and has comfy seating on it so the views can actually be enjoyed. The trade off is that the hotel, whilst having a premium feel, is so big and crowded that it can at times present some challenges. Despite 12 elevators, getting one can only be described as a bit of a scramble! Having +1000 rooms and relatively small pools (one family, one adult infinity) also means that securing the sun loungers requires an early start. Positively, the pool staff do remove towels from loungers when they have sat unoccupied for more than an hour. The beach is fabulous but again, be prepared for an early start to secure loungers even though they are charged ($100 for two for the full day but sold out before 10am). Ultimately the Sheraton is about the location and quality of the hotel, service, rooms etc. If you don’t mind the hustle & bustle of a very large hotel and are happy to get up early for the loungers then you will love it. Just don’t go expecting quiet serenity or you might be better in somewhere smaller, maybe the Royal Hawaiian next door, which is smaller (but with more dated decor) and a lot less people.

A wonderful location by the beach. Stunning views from the 30th floor for the breakfast restaurant. On the ground floor, quicker food - i'd strongly recommend the Açaí bowl Rooms were kept very clean (house keeping manager, Roger). Hotel arranged an incredible bespoke helicopter ride looking for scenes from the ''Lost" series Unfortunately missed out on Marriott nights, as I wasn't aware on the distinction between booked through 3rd parties and not directly.

We cannot wait to go back to the Sheraton Waikiki. The rooms are wonderful, the pool is great, the cabanas are relatively affordable, the location is prime, the food is amazing, and the facility is very clean. Tip: be aware the infinity pool is for adults only. So if you’re traveling with kids be careful not to get too excited about it. The sunset from the pool/ beach is breathtaking, and you can’t see that anywhere else in the world. Our room overlooked the ocean, and it was sooo stunning. We can’t wait to go back!

Our stay had both positive and negative aspects, and I hope this feedback helps improve the guest experience. The property offers several enjoyable amenities. I appreciated that there were separate adult and family pool areas, which allowed guests looking for a quieter atmosphere to relax while still providing an excellent kids’ pool with a fun water slide. The location is also convenient, with easy beach access. While the hotel restaurant was acceptable, I would highly recommend Island Vintage Coffee next door for breakfast. Unfortunately, there were several issues that affected our overall experience. We encountered roaches in our room on the 26th floor as well as near the elevator on the same floor, which was very disappointing. Our room keys repeatedly deactivated throughout our stay, requiring multiple trips to have them reprogrammed. The elevators were also extremely hot with little to no ventilation, likely due to the age of the building. In addition, both the adult and family pools were completely out of towels by 9:00 a.m., which seemed unusual for a resort of this size. The hotel was also consistently crowded due to outside conferences being hosted during our stay. Because the property provides public beach access, there was a constant flow of non-hotel guests walking through the resort, which made the common areas feel much busier than expected. I do want to recognize Manager Paul, who was professional, pleasant, and genuinely attentive when I shared my concerns. He provided complimentary ice cream and drink vouchers for our family on our final day, and I appreciated his willingness to listen and address the issues. However, one experience left a lasting impression and is ultimately why I do not plan to return. My 11-year-old Black grandson was approached at the pool and asked what room he was staying in. Earlier that day, the pool staff had told us they had run out of wristbands and that he did not need one. We also remove the room key from the children’s wrists while they are swimming because they had already lost them in the pool more than once. Despite our family having already been staying at the hotel for a full week, he was singled out and questioned directly. I believe it is inappropriate and potentially unsafe to ask a child for their room number. If guest verification is necessary, staff should always approach the accompanying adults—not the child. Paul explained that the pool attendants are contracted employees and assured me he would speak with them because children should never be approached in that manner. I appreciated his response, but the incident significantly impacted how safe and welcome our family felt. While the resort has many appealing features and some excellent staff members, the combination of cleanliness concerns, operational issues, and this final experience means I will most likely choose a different hotel for future visits to Waikiki.