TripAdvisor Traveler Rating

Service was great for room 3023 and our housekeeper Arlene always greeted us with a smile and an Aloha :)

Excellent checking in with Mark who found us rooms for an early access to our rooms, a god send after a long flight. Very impressive view from the balcony and great access to the pools and beach. Kids loved the gym and pool tables. Rooms were spacious and well appointed. Well situated for easy access to shops and restaurants. Express check out made things easy and there was no wait for the taxi.

We last minute decided to change resorts and stay at the Sheraton Waikiki Beach. To say this resort completely blew me away was an understatement. The lobby is absolutely stunning. The staff were friendly and attentive. The rooms were a tad smaller, but still perfectly fit our family of 3. We had an amazing ocean view, and loved watching the sunset from our balcony. The location cannot be beat. It’s a great location on the strip, and all the food and shopping are minutes away. The hotel went above and beyond for the Easter holiday with hosting an Easter egg hunt for the children. It was one of the best organized hunts we’ve ever attended. On our last day, with the impending storm, the hotel organized meet & greets with Rumi and Stitch to keep kiddos occupied while stuck inside. My daughter had so much fun playing games with Rumi. My only complaint, as most other reviews mention is the pool situation. The pool/beach rentals are handled by a third party, and the staff can use some training in customer service. They had horrible attitudes, and talked very rudely to guests. At one point they were out of towels, my husband had inquired about them getting towels eventually, and the attendants said “don’t you have towels in your room, why do you need towels down here”. The folks at the beach station were a little more friendly compared to the pool station. The pool has very limited seating, so I highly suggest budgeting for cabanas. We saw a few arguments over chairs on the pool deck. I would definitely stay here again, even with the unfavorable situation at the pool. If you bring your own towels, and head to the beach only you can avoid the attendants entirely.

Horrible experience with Bonvoy customer service for booking made through expedia . Charged $700 one night stay with ove $100 in taxes and fees despite cancellation within 24 hrs of booking due to upcoming storms. Loyal Bonvoy customer for over 2 decades. Very disappointed Bonvoy and Sheraton.

Bad, no , room service , Bad coffee in rooms. Few towels. No water drink in room. Coffee down stars, long line, OpenDocument to late. Concierge , very good.