TripAdvisor Traveler Rating

Great experience, Great pool, great coffee shop, great rental car service desk (avis) and totally super resort experience enhancement by Sonny Max Rodriguez. Sonny really knows the island and is super cool and was very helpful. Also took great care of my family on their reserved waterfront cabanas all week. We really appreciated all of Sonny’s island advice and guidance that enhanced our overall vacation experience. Good hiring kudos to Sheraton!

Hands down my favorite hotel in Waikiki. Pricier option but totally worth it in my opinion. This hotel is right in the heart of Waikiki so you are walking distance to plenty of restaurants and shopping. The property is well maintained and clean. If you can, get the high floor ocean front rooms. The views of the ocean and Diamond Head are great. The property itself is right on the beach with an adult only infinity pool that is situated just far enough from the family and kids pools. You can reserve loungers in the adult pool all day for a small fee. My wife and I would take turns at the adult pool while the other was with the kids in the family pool. BALANCE. If you want to make it a beach day, they have convenient access to the beach and a shower/rinse station to come back on property. Very lively property with additional activities for adults and kids throughout the day/week. They do have RumFire downstairs which can be loud if your kids turn in early. But they do stop the music at not an unreasonable hour. Check in was always a breeze and the staff always pleasant to deal with.

We loved this hotel , but I rented a chair by the pool , I was told my husband and I could not both sit on it , I said we probably wouldn’t , just needed somewhere to put our towels and shoes etc. Today we were told to have a few drinks to keep warm as I asked if the pool had heat! The pool warden is terrible !

I wanted to take a moment to acknowledge our housekeeper Jingsi and how lovely she was. When we stay at hotels we immediately place the do not disturb card on our door and don't usually take it down unless we absolutely need our room tended to or our linens replaced. We will call or stop down at the front desk if we need more coffee or something replenished, but otherwise we keep to ourselves and keep our room clean. We have been doing this for years and it is just what works best for us. We really appreciated that Jingsi made a point to nicely stop us and offer to do a quick refresh of our room when she saw us in the hall throughout our stay. We always declined but she was never pushy and always respected our time and space, but we liked that she made sure we knew she was available if we needed anything at all. A couple days into our stay we still had our sign up but she made a point to put fresh towels, washcloths, and hand towels in a bag and hung it on our door for us to take into our room upon our arrival back. Something she definitely didn't need to do, but was absolutely appreciated. She was truly wonderful!

Roger was absolutely amazing during our stay! He was kind, professional, and went above and beyond to make sure everything was spotless and comfortable for us. You could tell he truly cared about his work and about making our stay enjoyable. Coming back to a perfectly cleaned room always made our day better. Roger is a gem, and we’re so grateful for him, he truly made our stay special