TripAdvisor Traveler Rating

Horrible experience with Bonvoy customer service for booking made through expedia . Charged $700 one night stay with ove $100 in taxes and fees despite cancellation within 24 hrs of booking due to upcoming storms. Loyal Bonvoy customer for over 2 decades. Very disappointed Bonvoy and Sheraton.

Bad, no , room service , Bad coffee in rooms. Few towels. No water drink in room. Coffee down stars, long line, OpenDocument to late. Concierge , very good.

We had a great check in experience with Sonny at the front desk. He made the process really easy. He was very kind and patient. I can honestly say I would stay here again just because of his hospitality! Mahalo Sonny!!

We visited Waikiki with a large friend group in mid February. The group all stayed at the Outrigger but we wanted to use some Marriott points so we chose the Sheraton Waikiki. The main reason for this review is to compliment Sonny at the front desk. He was phenomenal in his search for an upgraded room for us as part of our Platinum perks. He was super friendly and kept looking until he found us a great room! Thank you Sonny! Service with a smile is the best. Our room was gorgeous with an oceanfront view. That made our stay so special. The resort is huge. Many shops, however the restaurant choices are few. Only one main restaurant (Rumfire) which we didn’t try. A pool bar and a breakfast place at the top of the hotel. We did eat here one morning. Big disappointment. Super standard Buffett. Huge crowds. A line actually to get in. Service was that of a cafeteria. I recommend walking to the Royal Hawaiian next door for the beautiful breakfast there. Or the many other restaurants close by. The Sheraton is in a good location. Walkable to the Royal Hawaiian, Outrigger and other hotels along the beach. Use the beach to walk to these hotels. Very fast. From the front entrance you are close to many many shops and restaurants. We did not use the pool but there are two and they looked pretty nice although crowded at certain times. The hotel sits very close to the beach but no room on their beach for chairs. You have to walk towards the hotels to the left of the property. (Facing ocean) The room upgrade is what made our stay it was truly gorgeous. Comfortable beds, nice bedding, good housekeeping as well. Congrats on hiring employees such as Sonny at the front desk. Because if him We would return.

Great experience, Great pool, great coffee shop, great rental car service desk (avis) and totally super resort experience enhancement by Sonny Max Rodriguez. Sonny really knows the island and is super cool and was very helpful. Also took great care of my family on their reserved waterfront cabanas all week. We really appreciated all of Sonny’s island advice and guidance that enhanced our overall vacation experience. Good hiring kudos to Sheraton!