Aston Mahana at Kaanapali Condo reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

2434 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Not satisfied

Yesdjv (Rancho Cucamonga, California) on Jun 06, 2024

Extremely dissatisfied with my recent stay at your hotel. Given your establishment’s 4-star rating, I expected a significantly higher standard of service and cleanliness. Firstly, the staff were unwelcoming and unhelpful throughout my stay. Despite my requests for assistance, including a specific request to have the trash bins emptied after three nights, nothing was done. Additionally, I found cockroaches in the kitchen area, which is utterly unacceptable. I have video footage and photographs to substantiate this claim. Furthermore, the towels were not properly placed in the bathroom but were instead dumped on the kitchen counter in a polythene bag. This level of service is far below what I would expect from a hotel of your supposed caliber. I am deeply disappointed with the overall experience and hope you take immediate action to address these issues.

TripAdvisor users rated this property 1 out of 5

Pathetic service, false advertisement.

Cyrus J (Seattle) on May 30, 2024

We were informed on the website that we booked on (Expedia) that there is "Housekeeping (on request)." We travel at least once a month outside of the city, and we frequently see this language being used at various motels/hotels. What this means is that when Housekeeping is requested, it is provided. That is NOT the case as the Aston Mahana. We landed on a Wednesday, and we went straight to the beach. Hey, what else do you do in Maui? For a two bedroom, two bathroom Oceanfront suite that sleeps at least 4-6 people, with a full kitchen and deck to space--we'd think here would be more thought into housekeeping services. We asked during Check In to have the room cleaned daily, and were were flatly refused because "they don't have housekeeping." We showed them the language on the website, and they indicated they do not have enough staff to do housekeeping, so they require 24 hour notice to plan housekeeping. Well, we called Thursday for Friday. And Friday for Saturday. In a period of 7 days, 6 nights, we were able to get service done ONLY ONCE. The services at the hotel were so bad, that when the toilet got clogged in suite, we decided to only use the kid's bathroom. If I wanted zero service, I would have booked at the Air BnB or VRBO. This is strictly false advertising, and we expect to get our money back for poor to not service. To add to the injury, they insisted on charging us a "resort fee" for amenities. Which amenities...???? I would hope they use the extra resort funding to procure staff and provide housekeeping like they've falsely advertised.

TripAdvisor users rated this property 4 out of 5

1st Visit to Maui

kanuck12024 on May 29, 2024

Our family stayed in 3 different rooms at the Aston Mahana. Everything was in good condition and we enjoyed our stay. loved the location and proximity to so many restaurants and shopping. The beach directly adjacent to the condo wasn't the best for playing because of the rocks/reef, but the views were spectacular.

TripAdvisor users rated this property 5 out of 5

Best views in Maui!

ascheirer (Lake Mary, Florida) on May 26, 2024

I would highly recommend the Aston Mahana at Kaanapali! We had condo 1111 and it was great. 2 bedrooms and 2 full baths with a huge balcony direct oceanfront. Updated (besides the master bed) condo, clean, AMAZING view, friendly staff, sick pool and hot tub. We were worried about the area after the fires, but everything was open. You can walk to the food trucks with delicious offerings. Also, the ABC store (not liquor store like in the 48) offers good food, drinks, and souvenirs at normal pricing-just a block away. Times (grocery store) is across the street too! I will definitely stay here again!

TripAdvisor users rated this property 5 out of 5

Maui Trip 2018

Seaside139161 (Ada, Oklahoma) on May 16, 2024

We stayed in this beautiful property. Our condo was well equipped, nicely designed and decorated. We had a ceiling to floor glass window with 2 swivel chairs sitting in front of it. I sat and watched the ocean time and time again. Woke up every morning to palm trees swaying in the breeze, the first thing I saw to start the day. Our room was 506. I highly recommend this place, cannot wait to come back.

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