TripAdvisor Traveler Rating

We’ve stayed here before and liked it so we came back. This time the lock on our door repeatedly malfunctioned. We had to replace our key almost every time we tried to get in our room. When we talked to the front desk, they blamed us instead of ever inspecting the door. They said we put the key card next to other cards and that somehow erased it. That we put it next to our phone and it somehow got erased. That we had to pull the door knob while jam the key in and out as fast as we could. That we did it too fast? Too slow? Always an excuse. We lost hours of our trip going back and forth and attempting to get I. Our room. One woman at the front was particularly argumentative and even called to yell at me about how it was our fault until I hung up on her. She then called over and over until I answered and said she’d waive a fee but never did. I understand things happen but is it that hard to walk over and check the lock yourself??

We've been staying at Aston Mahana for 25 years. We always stay in a one bedroom condo with a full living room/kitchen. The rooms all have Amazing full views of the Ocean! We could see Turtles and fish from our room. The rainbows are abundance from our balcony. We highly recommend staying at the Aston Mahana. We are looking forward to returning in the near future!

Great location but apparently the place is under constant construction, which can put a huge damper on your stay. We rented a two bedroom unit for a fairly high price ($900+ per night) only to be told shortly after arrival that we wouldn't have access to the unit on one full day of our stay there due to construction-related "safety" issues. Calls to ask about any consideration for this loss of access went unreturned for days. When I eventually got someone on the phone they told me this is "normal" and that the resort does nothing for guests who are inconvenienced this way. Since you pay in advance when renting through Maui Realty/Epic Maui Vacations (which I do NOT recommend), you are basically stuck paying for a unit you can't use.

The view from our condo unit was priceless. The ocean view is all around the unit. Property was clean well maintained and less crowds. Love that all basic necessities needed like laundry soap for the washing machine is included, complete kitchen with all appliances untenable etc and refills of keirig coffee pods tea etc are also included. There is also a nice bbq grill with covered seating area surrounded by greenery in the property that guest can use. Good trucks and restaurants , spa are just across the street from hotel and ABC stores and other malls are also all very close within 5-10 minutes. We hope to come back. Already recommended this property to all our friends and families back home.

We can't beat the location of Aston Mahana at Kaanapali.. We loved seeing turtles in the morning . Great customer service and amenities. We love the heated pool. Lots of parking available. Friendly housekeeper.