Overview
Set on 23 lush oceanfront acres on Kaanapali Beach and the famous Pu‘u Keka‘a (Black Rock), this luxury resort is perfect for all types of travelers. The iconic cliff diving ceremony at sunset, a resort tradition since 1963, is a must see and a great way to end the day. Enjoy the resorts location in the Kaanapali Resort area with shopping, dining and golf within easy walking distance and panoramic views for the Pacific Ocean and sister islands Lanai and Molokai. The resort provides a complimentary shuttle into Lahaina Town and the three other Westin resorts in West Maui.
Resort fees include
- Enhanced wifi access.
- Outdoor fitness activities including yoga and interval training.
- Daily cultural activities for up to two guests including hula lessons, lei making, fire knife instruction and more.
- Two refillable Sheraton Maui water pouches for use at the resorts complimentary filtered water stations.
- Hawaiian tote bag upon check-in.
- Welcome shell lei.
- Use of two adult pool floats daily.
- Daily use of tennis courts including tennis racket and tennis ball for two guests.
- Daily GoPro rental.
Check in
3 p.m.
Check out
11 a.m.
Rooms
508
Inclusions
Rooms
- 1 king bed, or 2 double beds
- Resort view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Resort view
- Minimum 1 adult, maximum 2 adults
- Maximum 3 children
- No more than 4 guests in the room
- A/C
- Coffee maker
- Rollaway bed (on request, $)
- Safe
- TV
- Complimentary toiletries
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 2 adults
- Maximum 3 children
- No more than 4 guests in the room
- A/C
- Coffee maker
- Rollaway bed (on request, $)
- Safe
- TV
- Complimentary toiletries
- 1 king bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Oceanfront
- Minimum 1 adult, maximum 2 adults
- Maximum 3 children
- No more than 4 guests in the room
- A/C
- Coffee maker
- Rollaway bed (on request, $)
- Safe
- TV
- Complimentary toiletries
Amenities
Deck
Ocean view
Beach view
Sunset
Lazy river
Ocean lawn
Exterior
Games room
Lobby
Location
Reviews
TripAdvisor Traveler Rating
Iconic wonderful stay
JoVSeattle (Seattle, Washington) on Jul 20, 2024
We were pleasantly surprised by our stay at the Sheraton. We’ve previously stayed at the Westin and Ritz Carlton and we actually liked this better. Their pool, grounds and location next to Black Rock were OUTSTANDING. I think the best pool in Maui. Loved how there were quiet secluded parts of the pool river where you could get shade, waterfalls, beautiful flowers/trees and privacy. It’s 4 min walk to Whalers village where there is shopping and a ton of food. The nightly show is great. The singer next to the pool in evening is amazing. Loved all the Hawaiian classics. My favorite. We sat in the pool with our Lime Da Coconut cocktails and listened to him every night at sunset. Then we’d watch the Cliff Dive experience. One of kind on the island. The architecture of the hotel is so iconic. I love how it’s kept the feel from the 60s original building. We had a great room that was closer to the pool and beach so didn’t have to walk far. And our view of beach was outstanding. The rooms were ok. Not modern but fine. Mini fridge, balcony large bathroom. I wish they had kitchens or microwave so I could reheat leftovers. Also wish they had screens on the door so we could sleep with door open at night and listen to ocean. But we couldn’t because the birds would come in. I’m a Titanium Bonvoy member. We got the continental breakfast included with our status which as fine. You can upgrade $18 for the hot buffet items. Lastly, my 10 year old wants me to mention that the game room has free retro video games like Marvel Pinball, Joust and Tempest. We went there in early mid day when UV Index was super high to prevent sunburns.
DISAPPOINTING STAY AT SHERATON MAUI
Sandeep M (Santa Clara) on Jul 14, 2024
We booked a 5-night stay (July 03 - July 08) ) based on positive reviews but had to leave early for the Ritz, despite paying for the entire stay, due to our disappointing experience. 1. Poor Welcoming: The reception staff were unfriendly and unwelcoming. 2. Unsatisfactory Upgrade: As Platinum Elite members, we were "upgraded" to a Moana Tower ocean view room on the first floor. The view was poor, and the tower was far from the main entertainment area. After complaining, we were moved to a room with a better view but it was much smaller than expected. 3. Overpriced Breakfast: They charged $40 for our 13-year-old daughter's breakfast who just consumed rice, and the Platinum Elite benefit only covered a continental breakfast just for two, not the buffet and you pay another $15 to upgrade to buffet. It felt like a money grab. 4. Lack of Management Response: Attempts to provide feedback to management were ignored. No official email or survey was received, and our email went unanswered. Overall, the experience was not worth the high cost. We won’t return to this hotel and recommend choosing another Marriott property in Maui to avoid wasting money and time. This was the worst experience we've had with the Marriott brand.
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