Hotel

Sheraton Maui Resort & Spa

Lahaina 4.0

Overview

Set on 23 lush oceanfront acres on Kaanapali Beach and the famous Pu‘u Keka‘a (Black Rock), this luxury resort is perfect for all types of travelers. The iconic cliff diving ceremony at sunset, a resort tradition since 1963, is a must see and a great way to end the day. Enjoy the resorts location in the Kaanapali Resort area with shopping, dining and golf within easy walking distance and panoramic views for the Pacific Ocean and sister islands Lanai and Molokai. The resort provides a complimentary shuttle into Lahaina Town and the three other Westin resorts in West Maui.

Resort Fees: 40 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

11 a.m.

Rooms

508

Rooms

Resort View Room
  • 1 king bed, or 2 double beds
  • Resort view
  • No more than 4 guests in the room
Resort View Room
Featured amenities
Included in all rooms
  • A/C
  • Coffee maker
  • Rollaway bed (on request, $)
  • Safe
  • TV
  • Complimentary toiletries

Ocean View Room
  • 1 king bed, or 2 double beds
  • Ocean view
  • No more than 4 guests in the room
Ocean View Room
Featured amenities
Included in all rooms
  • A/C
  • Coffee maker
  • Rollaway bed (on request, $)
  • Safe
  • TV
  • Complimentary toiletries

Ocean Front Room
  • 1 king bed, or 2 double beds
  • Oceanfront
  • No more than 4 guests in the room
Ocean Front Room
Featured amenities
Included in all rooms
  • A/C
  • Coffee maker
  • Rollaway bed (on request, $)
  • Safe
  • TV
  • Complimentary toiletries

Amenities


Location

Address
2605 Kaanapali Parkway, Lahaina, Hawaiian Islands, 96761, United States of America
44 km from OGG airport

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 3.5
TripAdvisor users rated this property 1 out of 5

Black mold, poor customer service !!

SJC95126 (San Jose, California) on Feb 21, 2024

The Black Mold issue noticed during my visit, is a serious health hazard to the guests and employees of this property. Reported a non-operating AC minutes after check-in and was told it will be taken care of immediately. Upon return late evening, noticed AC still not working, the only work around was to set the AC to 60, so either freezing cold or hot and humid. this went on for another 5 days of maintenance request and BS promise, I finally opened the AC filter cover and noticed, what you can see on attached images. this was during the last night of my visit so I did not want to scare my wife and kids and had the front desk to clean the unit with bleach. Due to Hotel managements complete ignorance and incompetency, to even simply apologize, I will make sure this message is heard and give people an opportunity to avoid this property.

TripAdvisor users rated this property 5 out of 5

Dream vacation

Chuck S on Feb 12, 2024

There are two place I never wanted to leave----Italy and now, Maui. Our experience at the hotel was 10/10. When we arrived late evening, I was greeted with an upgrade to an ocean front room. The view was spectacular, especially the sunsets. Our room was cleaned everyday, freshened and no issue with towels. Our bed and pillows were fantastic with daily fresh linen. The water power in the shower was outstanding. The frig is small, but it worked. There is no microwave and no dresser. We did live out of our suitcases for the most part, but we did not care. Our day started early---before 6am with a trip to the onsite Starbucks. The two ladies working were cheerful and always friendly. We then took a long walk on the oceanfront walkway, which extends about two miles. There are multiple shops and restaurants on this walk. Everyone is in a good mood and says hello. The pool was next. Never had an issue finding a chair or getting towels. Again, the staff at the towel shop were friendly and helpful. The pool was cold, but again, not a big issue. The beach and ocean were 10/10. The beach is all sand, no rocks or shells. The ocean clear and warm. There was no seaweed or garbage in the water. My wife and I both did the Black Rock cliff jump--not bad for two almost 60 year olds. The snorkeling was fine and no need to spend extra on a trip. We could see the whales from the beach and our room. We did take 2 whale watch boat trips and I highly recommend them. Our servers and bartenders were great. They were attentive, kind and gracious. I don't remember all there names, but Jeff and Andy were at the pool and the 3 bartenders at the hut were fantastic. Our cleaning person was also fantastic. It was interesting to hear the stories of the fire from them and the impact other lives. This became a top 3 vacation for us because of the Marriot and their staff. Although the location and weather didn't hurt. I would say the only negative was the 10 hour plane travel. That said, it was worth it for what we experienced. I give my highest recommendation for anyone thinking about Maui and this hotel.

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