Set on 23 lush oceanfront acres on Kaanapali Beach and the famous Pu‘u Keka‘a (Black Rock), this luxury resort is perfect for all types of travelers. The iconic cliff diving ceremony at sunset, a resort tradition since 1963, is a must see and a great way to end the day. Enjoy the resorts location in the Kaanapali Resort area with shopping, dining and golf within easy walking distance and panoramic views for the Pacific Ocean and sister islands Lanai and Molokai. The resort provides a complimentary shuttle into Lahaina Town and the three other Westin resorts in West Maui.
per room/per night (plus tax)
Paid directly to the hotel.
Resort fees include
Enhanced wifi access.
Outdoor fitness activities including yoga and interval training.
Daily cultural activities for up to two guests including hula lessons, lei making, fire knife instruction and more.
Two refillable Sheraton Maui water pouches for use at the resorts complimentary filtered water stations.
Hawaiian tote bag upon check-in.
Welcome shell lei.
Use of two adult pool floats daily.
Daily use of tennis courts including tennis racket and tennis ball for two guests.
Daily GoPro rental.
Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.
Amazing 10-night stay at this iconic "6-Star" resort on the coast of Kaanapali Maui
(San Juan Capistrano, California)
Jul 02, 2022
We completed a ten-night stay on Bonvoy-points (560,000 points) at the “Six Star” Sheraton Maui Resort and Spa in Kaanapali Maui Hawaii, a 5-minute drive north of Lahaina Town, which is less an hour’s drive from the Kahului Maui airport (OGG). This was our third stay at this property.
The Sheraton Maui is one of the original iconic resorts along the Kaanapali coastline. Built in 1963, this 59-year-old property was closed for two years in the mid-90’s for a complete rebuilding, but retaining some of the original architectural design, specifically Tower 4. Which is built into the cliffs of Black Rock. Unlike so many resorts (including the nearby Westin & Hyatt Regency) where every bit of property was turned into developed space, the Sheraton Maui has acres of open grass in front of each tower to the pool and beach areas, making this property feel much more relaxing than others.
The property centered on top of Black Rock, which is at the north end of the famous stretch of hotels, condos and timeshares, including the Whaler’s Village Shopping Center.
The hotel is divided into six towers. Towers 1 and 2 are set back from the beach south of the lobby but can offer great views of the hotel’s luau and ocean. Tower 3 is just north of the lobby, also set back with great pool and ocean views. Beware both Towers 2 and 3 are double-sided with Resort (non-ocean) views. Tower 4 retains its iconic 60’s heritage but has significantly smaller rooms – but the views looking south along the Maui coast are like literally like living in a postcard – whether during daylight, sunset or at night. Tower 5 encompasses the suites and is the location of the former open-air Sheraton Club, which was now only used for morning yoga classes during our stay.
We stayed in Tower 6, located on the other side of Black Rock. Getting from Tower 6 to the Lobby requires three elevators and some walking to navigate around Black Rock. However, these larger rooms offer a complete 180-degree oceanfront view of the neighboring Lanai & Molokai islands with only kayaks, outrigger canoes, occasional catamarans & pods of dolphins interrupting the expansive sea of blue ocean water as if at a private retreat, which is so unique to the tropical experience.
All hotel rooms just before the pandemic were renovated with new artwork and fixtures. The rooms were clean, and the housekeepers service made your bed and changed out towels daily without asking. The rooms used small individual shampoo and body wash, but the housekeeper’s provided extras if needed.
Also added since our last stay are filtered water bottle refill stations, located in each tower on multiple levels, usually near the ice machine. I’d bring or buy your own bottle, as the collapsible bottles provided guests are cheap and I rarely saw anyone using them.
The hotel has great casual dining at the Cliff Bar Grill and Mai Tai Bar, offering great food and beverage options. In the late afternoon and evening, they offer great “island style” live music. Recently added is the Sandbar lounge next to the lobby, offering Starbucks coffee and a large selection of bakery items for breakfast and a great casual place to grab a drink in the evening. Elites are also offered free “mocktail” fruit drinks each evening of your stay. This area is adjacent to the open-air lobby, where guests can rest on overstuffed furnishings or tables to also have a great view of the resort and beach.
The pool area, which meanders through the Cliff Bar Grill to the Mai Tai Bar is relaxing alternative to the beach and ocean. This was the only area during my entire stay where I felt maintenance was not 100% as a couple of shredded pool noodles and discarded plastic cups littered one spot along the pool scuppers and nearby plans for days.
For Platinum Elites & above, the Coral Reef Restaurant offers the award-level continental breakfast, but charges $15 per person to upgrade to the full tropical buffet. On my last stay in 2017, the full tropical buffet was included for top-tier elites. Dinner is also served at this location.
A new location from our last stay is the Black Rock Shave Ice, located at the base of Tower 5 by the entrance to the beach. For $9 you can order a large shave ice in up to three flavors – very refreshing & well recommended!
The Maui Nui Luau is held three times a week. The music and performances aren’t the best I’ve seen over the years in Hawaii, but luckily you can sit along the breezeway off the lobby and take it in without spending $180 per person! The luau music resonates the feeling of “Aloha” throughout the property!
The property DOESN’T require you wear a band or bracelet to use the pool area. Pool/beach towels are free and provided from a hut near the beach. The room keys were provided as an NFC bracelet, so you never needed to find a pocket to keep your key. We wore these bracelets throughout or stay, including swimming in the ocean and going into town.
Unlike our stay in the Waikoloa area of the Big Island the previous week, there was never a feeling of understaffing or a “closed for business” feel at the Sheraton or any of the shops, restaurants or hotels in the Kaanapali or most of Lahaina area. For those on a budget, a five-minute drive south to Safeway or Longs, or a 10-minute drive north to the Napili Market offers many lower cost food options. In Lahaina, the most amazing casual restaurant is the Paia Fish Market, with mainland prices for a great casual seafood experience. It helped that the Sheraton’s in-room refrigerators were a little larger than average and kept things colder than average, allowing you to keep cold food and beverages longer during your stay.
Even when staying on points, the Sheraton charges a $41.10 daily resort fee and $27.08 for parking, less free parking for Elites the first night. For those staying in Towers 4 there is an oceanfront outdoor parking lot adjacent to the rooms, which always has plenty of parking space. There is also a multi-level parking structure behind Tower 2.
The management and staff at the Sheraton Maui were extremely professional and friendly, welcoming you with “Aloha” on every passing. I never saw a line at the registration desk during my stay. The only “understaffing” I experienced was a COMPLETE VOID of any Marriot Vacation Club sales staff, both at the hotel or along the Kaanapali walk by the nearby Westin. Although I missed getting a free “branded” cloth grocery bag, it was a welcome relief!
We will definitely be back for our fourth stay at the Sheraton Maui Resort and Spa once earning enough Bonvoy points to return to this amazing location.
Jul 01, 2022
Very, very disappointing for the money. Paying over $920 per night. Paying to be on the water and the grounds but the room is maybe a $350 room at best ! To add insult to injury after we checked in and saw our disappointing room I looked on line and found larger rooms w better views for less money. I called Bonvay/Sheraton yet they would not help upgrade me to a better room despite better rooms being vacant and available. They said “ you saw what it looked like on the website “ Well, they have a great looking website w great pics hence misleading. I said it’s simply not the same as when I saw the room live. The front desk wasn't helpful at all. Just told us to call customer service.
In short the value is not worth it and customer service and experience clearly isn’t important to them. I certainly will never stay at a Sheraton again. Too many better hotels and companies I rather give my business to.