The Westin Hapuna Beach Resort reviews
4593 TripAdvisor reviews
Still "Heavenly", BUT Slipping
hawbreezes (Menifee, California) on Jul 05, 2025
This is my fifth visit in the last two years. Sometimes I visit alone, and sometimes with the wife. This time, I was traveling solo, and it was just for three nights since I was going to Kauai for 5 nights after staying here. I am a Bonvoy Platinum member so I was upgrafed upon arrival. All previous stays were in the NORTH tower, but this time I was assigned South tower(room #981). I got the feeling that my room was not used much. The view was just "ok" for being a premier ocean view. Most of the view was of brown grass and brown shrubs. When coming here, NEVER expect to check in early. It has NEVER happened for me. That said, I was given a key to the fitness center so I was able to get a workout in! For some reason room #981 seemed more rustic, like things were more WORN all over. Housekeeping did not provide ice upon arrival so I had to call for that. I guess they forgot. Plus, this was the first time that simple notes to housekeeping were NOT followed. Plus, calls to housekeeping were VERY difficult due to limited English skills. That is the first time I have faced that situation at this property. The day after arrival, I rented a cabana for 1/2 day at a price of over $200. A very RUDE young lady approached me around 930 am and asked, "Did you PAY for this cabana?" I assured her I had it reserved, and she IMMEDIATELY returned asking me to sign for the charge. I never saw her again. Customer service at the adult pool was NILL when renting a cabana. Water at the pool was served from a Coleman cooler. Come on, Westin! NOT good. Have a nice dispenser with some lemons in it. This isn't Motel 6. Food ON property was GOOD. Ikena Landing is wonderful for breakfast. Service is impeccable and ladies are super nice! Meridia is METICULOSLY run by Thor, and he is always pleasant. My server, Rebecca, was OUTSTANDING. Naupaka Grill at the pool was good, but they took away the check in booth, and now it is a free for all to get a table. Due to minimal staffing, that needs to be re-considered. Cocktails were WEAK at Naupaka. Bell staff continues to be OUTSTANDING and always very prompt and courteous. Piko Bar for coffee is DELIGHTFUL. Darrin is an extremely good barista. He runs a tight ship, and his lattes are EXCELLENT. He remember me every time I visit. That young man is a superb employee! All in all, I had a good visit, but just felt things had slipped a bit. Housekeeping in South wing was off. Room #981 seemed worn and not used in a while. Cabana service was RUDE and just non-existant. So my usual 5 star experience is now a 4 star.
Time to move on …
Cyrille P on Jun 22, 2025
I’ve stayed at this resort on numerous occasions. My average stay is on average for two weeks at the time. Use to enjoy the property but after he last two visits ( March and May 2025) i decided to move on and cancel my next visit schedule for September 2025 What’s good: Rooms are nice Restaurant food is of good quality (fine dining) The Beach is in my opinion one of the best on the island What’s not good!! Service quality has dropped … Bar manager extremely rude, ask me to leave the bar because I brought a drink purchased at the pool bar, I offered to put it aside and order a glass of wine from her bar, she refused and asked me to leave … Unreal … Staff member riding his electric scooter in the guests floor . Water station on the 9th floor has been out of service on my March visit and again on the May visit … I took it upon myself to call the company that supply those water fountain to report the broken one … Switching to Fairmont Orchid ..
Our Favorite Big Island Resort
LMB808 (hawaii) on Jun 19, 2025
As long time Kauai residents, we've stayed at many resorts here in the islands. The Westin Hapuna has so much going for it. Situated at the north end of a long stretch of sandy white beach with crystal clear swimmable ocean water, it's location can't be beat. The expansive views from the lobby and breakfast dining areas are spectacular. The staff, with a special shout out to Virgil for making our stay so special, are helpful and friendly. The Premier Ocean View King room that we stayed in is well laid out, has both a shower and a separate tub and the balcony punee and bar chairs and table are so functional. We liked having an adults only pool and hot tub that were open until 10pm. There are many resorts at varying price points on the west side of the Big Island. For value for your money, I'd say the Westin Hapuna is the best choice. Can't wait to return.
Westin and Hapuna Beach are a Must!
Stonepink (Playa del Carmen, Mexico) on Jun 17, 2025
Booked the Westin because Mauna Kea is under renovation and do not regret it at all! The staff were so friendly and accommodating and the beach is by far one of the best on Hawaii! Easy to swim, paddle board and relax. The rooms are dated but large. We went to beach 69 on a recommendation and then we moved to Auberge Mauna Lani for a few nights and both times longed to be back at Hapuna beach. The dinner at Merida was fantastic! The breakfast buffet was kind of lame, over crowded and the person having to make the omelets was overwhelmed with long lines. I would consider skipping their breakfast buffet altogether and eating elsewhere. Our bartenders at the lobby bar were friendly, informative and genuinely engaged. Note that the place shuts down by 9:30ish and there is no food or alcohol services after that time even room service.
Great for a luxury vacation
Stephanie C on Jun 14, 2025
We absolutely LOVED our stay at this resort. My husband and I were celebrating our 10 year anniversary and this resort really made it feel like a luxury vacation. Our check-in was friendly and informative. Our room was clean, spacious, and had the best view. A fitness center was very important to us and this one delivered! Lots of great fitness equipment and it was never too busy. The pools were perfect temperature and clean. The beach was gorgeous and the resort provided chairs and umbrellas were wonderful. We went to the restaurant Meridia for one of our dinners and it was delicious! We were very pleased. From start to finish we were very impressed with this resort. We plan on returning again in the future.