The Westin Hapuna Beach Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

4545 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Came here annually for 9 years but enough is enough

Martin R on May 17, 2024

It really pains me to write this review but I think it’s time and I am writing this review while I am still at the hotel and now there’s MAJOR CONSTRUCTION going on!!!! We came here once or twice a year since 2015. It was called Hapuna Prince back then and it was perfect. This year will be our last. My review got promoted by the review before me because we have experienced EXACTLY the same. Yesterday night at 4am a blaring false fire alarm. And yes it also happened during the day. It’s not that it happened, It’s that is went completely unacknowledged by the staff. The hotel should apologize for kicking guests out of bed at 4am for nothing. MAJOR CONSTRUCTION: We woke up this morning to the sweet sounds of jackhammers. Turns out the pool bar is now closed because they decided to tear up the deck. Starting on a Friday, end of May. Classy move. They didn’t even announce that to avoid this. Now the beach. The reviewer before me mentioned a storm. Problem is the beach was messed up like this already last year. It just got worse. The Hapuna always had the most amazing beach and water. The main issue is that they created this weird artificial “cove” to the left. My guess is to make a kiddy pool or whatever. This cove fills regularly up with the debris that gets washed out and now the water is this brown muck and the beach is full of rocks. I remember a few years ago they used rakes to make the beach nice. Nothing like this was done this year. Staff is sweet and nice as always but unfortunately this place is ruined. Very very sad because we really loved it here.

TripAdvisor users rated this property 3 out of 5

Meh experience

E1532OUpaulb on May 16, 2024

Beach has been badly damaged by a storm, no swimming allowed and not as it was. Not the hotels fault but the amazing beach did allow you to overlook some of the hotel flaws. False fire alarm at 4am. They had this earlier in the day and did not fix it. Very annoying. Plumbing work so no hot water one day with little advance warning. Refused to honor platinum bonvoy late checkout despite low occupancy. Obnoxious tech company employees left beer cans and drink glasses all over the place. Staff did their best to clean up after them. Staff were in general good with minor exceptions. Food ok. Prices high but not excessive for Hawaii.

TripAdvisor users rated this property 3 out of 5

Underwhelming

david c on May 09, 2024

This hotel is outdated… the food is less than mediocre… the Mauna Kea and Manu Lani are far superior…their restaurants are more expensive, but far superior…the golf course is not worth the green fees! The location is fine, but this is not a 5 star resort!

TripAdvisor users rated this property 5 out of 5

Perfect visit and getaway

Dana and Gary G (Ohio) on Apr 30, 2024

I suggest disregarding the negative nellies who have reviewed the Westin Hapuna. Plain and simple it is the best resort on the west side of the island, especially if you are a beach lover. The only minor negative are restaurant options, but having the shuttle to the Mauna Lea opens up the options. The views from this hotel, along with the best beach in Hawaii, a very nice family pool and the adult pool are amazing! My only recommendation for the resort is to have more music entertainers that last beyond 9:00. Every employee we encountered was wonderful. We hope to return!

TripAdvisor users rated this property 3 out of 5

The good and not so good!

AlishaDNT on Apr 22, 2024

There are pros and cons on this resort you should know before booking! PROS: 1. Staff are very friendly, and check-in was a breeze. We were automatically upgraded to a premium room and housekeeping was lovely everyday. 2. Food at every restaurant was great. Meridia was a standout. (Skip breakfast, more on that in Cons!) 3. Daily cocktail specials were $10 and were always great 4. We have a food allergy and when we reached out about reservations, the concierge was amazing and so helpful. 5. The beach is a dream. On the big island it is so hard to find a beautiful beach and this one if the best on the island. Swimming was easy, no real waves to speak of and you can snorkel in the little reef. 6. Cocktail/Restaurant servers: So nice, so helpful. There was not one person who was not outstanding. CONS: 1. The very first night we were awoken to a slew of cockroaches in our room. YIKES! I have stayed in MANY tropical locations and have never had cockroaches in my room. We were on the 9th floor, so it felt very unnerving. They did move us to another room, but there was no real apology or remedy offered. 2. The beach staff is not dying to help. There was a ton of broken umbrellas and the snorkel equipment leaked badly. They were not in a hurry to repair or help. 3. Meridia - great food, but when you upsell me the fish special, tell me it is $80 when the risotto I was going to get is $40. Just tell me, I would have probably ordered it anyway. 4. The pool is SMALL. There are not a lot of chairs and that can leave you with no real options for the pool. They do allow people to reserve early in the morning, so get your chairs early if you want to be at the pool. The adult pool is way less crowded, so if you don't have kiddos, that is a great options. 5. Pool lighting. We went to the pool later in the evening (around 8:30pm-ish) most nights and it is completely empty, but very poorly lit, so it didn't feel super safe. 6. Breakfast buffet: skip it. I found it super overpriced for the quality. No really good fruit, and the eggs were runny and no good. Trust me, not worth it at all. We just went to the little coffee shop and there are better options that were not spendy. Overall I would stay here again, but I would also say that it is not quite as nice as the other Westins we have stayed in. If it is pools you are into, pick somewhere else. If it is beach...go forth and book, WORTH IT!

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