TripAdvisor Traveler Rating

We have been to the Hapuna Beach Resort many times - beginning when it was the Hapuna Prince Hotel (so before it was a Westin). The last time before this visit was during Covid so we gave it some slack in our expectations. It may very well be the best beach on all the Hawaiian Islands. The staff is friendly and solicitous so I would say the service is very good. But the resort itself is due to up it's game if it wants to compete with the other Luxury properties nearby. The "bones" of the building are good. High ceilings, broad staircases, sweeping ocean views, decent sized guestrooms and everything is clean. But the common areas are sparsely decorated with tired decor. The landscaping is well maintained but not lush. More pots an planting would do a lot to give you the feeling you are in the paradise that you are. Unfortunately, the rooms are in need of more than a simple cosmetic update (I think the carpet is the only thing that has changed in the most recent times we've been there). Furniture is worn. Threadbare sheets and the blankets were worn and PILLING!!!! The bathroom needs a major overhaul, not just updating the vanity. A few years ago, they built a set of privately owned condos in front of the main building. This pretty much wiped out most of their rooms in the Ocean View Category. The only way to truly see the sunset from your Lanai is to be on the top 2 floors. Otherwise, to see the ocean from most of the OV rooms you have to look over the roof of the condo complex or over some large trees that block the view on the other wing of the property. The dining options are the weakest of all the amenities. Except for the continental breakfast, we chose not to eat on property even once on this trip. The breakfast buffet looked plentiful but was lacking imagination and for $50/person, it should be matching in caliber. I will point out that the staff was excellent. It's a shame because a good Fine Dining and casual daytime restaurants could be a draw to guests of other hotels and condos. Especially since we found out that they sell "day passes" for use of the hotel pool, gym and amenities to locals and people staying elsewhere.I can't imaging the current offerings are attracting anyone but Westin guests who don't want to leave the property. Lastly, if they are going to charge a resort fee, I resent that self parking is not included. Especially since #1 the hotels in this area are remote and you must have a car and #2 This is not a city hotel and Parking lot land is plentiful. Understand that they would charge for valet but it's odd that they boast that fees for both Valet and the self parking are the same $35/day. The is not a bad hotel just not the Luxury it was or could be. The beach is stellar and the building has such potential to be a WOW. We even speculated that they are possibly waiting for the overhaul of the Mauna Kea property to be completed before removing any of the room inventory for construction or investing in a sorely needed update to the Haupuna as a whole? This theory , I will add, is purely conjecture on my part and is not backed up with any real facts.

Fantastic property, and great staff. The breakfast in the open-air restaurant was something I truly looked forward to each morning. We stayed by the adult pool for most of the week, and it was never too crowded. Wait staff was also incredibly attentive. The rooms really aren't "ocean front", but if you get a higher floor (you walk in on floor 6) you'll have a better view. My only complaint, and this was kind of a bummer, is we arrived on the day the Ironman competition was taking place. From the Kona airport, there's really only one main road to get there, and it was closed. The resulting detour would have taken hours as compared to a 25 minute or so drive. We decided to wait it out at the airport. It would have been INCREDIBLY helpful for the hotel to have given a heads up about this. Essentially, that the only road to our property is closed. Yes, this is well known to the locals, but not something I would have thought to look up prior to arrival. Disappointing that this isn't something that was mentioned ahead of time, but not enough that I wouldn't come back to this delightful property.

Sigh. Stayed there last month and scheduled to return this weekend for my birthday, with an excellent local rate. When I booked, arranged for a cabana at the adult pool which was important to us. Unfortunately in their changing to a new system our cabana reservation was lost and no cabanas by the adult pool were still available, which I discovered when I called them a couple days before to make sure all was in order, so I ended up cancelling. Concierge told me this has happened to many others. True, they let me cancel without penalty and later the pool manager offered a cabana by the family pool after we cancelled the stay, but there was no coordination with the hotel manager to assist in sorting it out to restore the cancellation, do they not talk to each other? It was not well handled by the hotel and was their error. I don’t think they really care much about the customers. Plus side, during our recent stay the beach is looking a lot better and great pool side service. One last slight quibble, as a Bonvoy titanium, we have never been offered any sort of upgrade or recognition other than a cursory acknowledgement at check in. Although to be fair, late chevk out to 1pm has been readily offered and once to 4pm.

This is my second stay and I will be back. The beds and bedding are incredibly comfortable, and the hotel is absolutely gorgeous. The food is also spectacular. You get both the pools and the beach. The only complaint I have is with the constant use of plastic cups and utensils, even at the restaurants.

We spend the last night at the Westin Hapuna Beach Resort and all I can say is WOW! This place is fabulous! right from the lobby you get a "take your breath away" view looking over the grounds, pool and white sand Hapuna Beach! Rooms are huge. And I think the thing that impressed me the most is the genuine friendliness of everyone of the staff. The bellmen are the first to greet you and they are full of energy and excited to welcome you. Front desk staff again, giving outstanding service and really making you feel welcome. Everyone one you walk buy greets you with a smile and are eager to chat with you. I don't know if the training crew that hires these employees just know how to do it or if the staff that they hire are just naturally eager to go above and beyond to make your stay magical! Or a combination of both, but either way, the staff is amazing! I have stayed in hotels and resorts all over the world and the staff at the Westin Hapuna Beach Resort has given me the best experience ever!