TripAdvisor Traveler Rating

I stayed at this hotel for about 5 days with my family. At a first glance, it doesn’t seem so bad. It has a nice view of the beach from the hotel, the beach itself is nice and the rooms aren’t bad. 2 days into my stay, one of my brothers found a roach in the bathroom. We were all disgusted and requested to change rooms. My mom had also found one in her room, but the front desk said they didn’t have a room equivalent to that available so they didn’t change hers. It seems like this place has a roach infestation. They did change our rooms, but a couple days after this I found a roach in my mothers room near the kitchen area that was trying to get into a pizza box we had just got from the hotel restaurant. The last straw was when I went to the gym and saw the biggest roach yet. I was so uncomfortable and didn’t want to continue my workout. The bare minimum of a hotel stay should entail basic cleanliness and be free of roaches that could potentially come back home with you and infest your home. I have stayed at many hotels, and have never ran into this issue. I am never coming back.

Absolutely beautiful resort! Right on Hapuna Beach too. Our first time on the Big Island and it did not disappoint. Our room overlooked the pools and the beach. Spacious room too with a large bathroom. Knowing it was our anniversary, they provided a complimentary bottle of champagne with strawberries. We were able to book a package that included the buffet breakfast which was an added bonus. The breakfast wait staff were fantastic with specially kudos to Ginger (so warm & friendly) and Krystal. Great food too! Being our first time on the island, Lulu from Marriott Vacation Club provided us with great restaurant recommendations, etc. She was so warm & helpful. Front desk also provided us with info and a late checkout too (thank you Amber &Mike!). At one of the recommended restaurants, another patron heard it was out anniversary trip and bought us dessert (cannoli’s). Turns out Gina works for Marriott. Can’t say enough about Marriott staff we encountered. Of course I’d be remiss if I didn’t mention the bartenders at night at Pike. Great drinks and awesome conversations with them. Definitely rate this experience a 5 star! Definitely coming back to Westin Hapuna Beach in the future!,

We did 12 days in Hawaii and stayed in 4 hotels. This was our favorite place. The beach was perfect - and not super crowded which we loved. The pools were beautiful and good size. The pool bar was awesome. We loved our room and the hotel itself was stunning. Hopeful to come back in the future!

Incredible stay! The beach was 1000/10 and we were so lucky to snorkel with multiple sea turtles and lots of fish in the calm cove. The walking trail along the coast on the property was a great way to start our mornings! Both pools were refreshing but we preferred the adults only pool for the view and privacy. All of the staff was welcoming, professional, and efficient and the grounds, beach and pool areas were kept immaculately. We were offered a free upgrade at check in to an ocean view room because of our anniversary and we were treated to daily ocean sunsets from our balcony! Don’t miss stargazing on the property, the golf course area was a great place to do some astrophotography. Ikena Landing breakfast was full of options (loved the bread pudding), Piko coffee was delicious, and Naupaka was convenient for mid day lunch and snacks. The only complaint we had was that Meridias menu was not vegetarian friendly as it had limited options. We did visit the sister property next door for dinner at Copper Bar and the beach (Mauna Kea Beach Hotel) and while the food was good, we noticed their staff was less warm/welcoming and lack of attention to detail was evident in comparison to the Westin (empty glasses everywhere on common tables, the beach lawn chairs were extremely worn and unsightly for the exorbitant nightly price). We are so grateful our experience at the Westin was the opposite for the better!

The resort was well maintained immaculate care over the entire resort. My husband and I went for babymoon and had incredible experience. Highly recommend!