(San Clemente, California)
Sep 30, 2023
WOW! We absolutely loved our stay here this past week! When we stay at hotels we typically have a litany of issues after each stay, but this trip our only complaint was you had to pay for both valet and self-parking ($30). We brought our almost 4 month old baby and rented some gear from BabyQuip to keep our baby occupied but used the crib the hotel provided. We really loved how this was a family-friendly resort but it wasn’t run amuck with kids. It was quiet, clean, and we loved the close proximity to the beach and the pool. You also have access to Mauna Kea next door.
- Staff was warm and welcoming
- Aloha Hawaii filtered water fill stations all throughout the resort (best hotel water I’ve ever had!!)
- free self serve laundry with detergent
- Breakfast buffet was great if you got the Marriott platinum discount ($25), not worth $48pp otherwise
- Rooms are all facing the ocean, some just have more ocean views than others!
- Grab and go mart was great for lunches or quick sandwiches for pizza dinners and cocktails
- Hotel staff was very responsive on the Bonvoy appt chat. Any issues we had were resolved immediately.
- Phenomenal golfing - close by - Hapuna Beach & Mauna Kea
- you have to pay for valet or self serve parking (both are $30)
- limited restaurant options on property ( we didn’t venture over to Mauna Kea which would’ve given us more )
Sep 30, 2023
This is my 6th time at this resort, 4th with my husband. Together we only missed Covid year here.
I love this place. With every fiber of my being. It is our soul's home.
It was our first trip in September - we typically go around April - and based on my experience, I'll pick September every time. It wasn't empty but it was gloriously un-busy and that made it even more perfect.
I do NOT understand comments about staff attitude. It makes me wonder how the guests were treating the staff to get the "cold" comments. Everyone we interacted with was the best. We were so very delighted to see so many familiar faces at breakfast - Ginger, Alijane & Joanne. And Bruce & Jerry at the pool bar! We got to experience new-to-us staff: Kayla and Ray at the pool bar (who remembered us by name after one visit) and Amy Joy and James at the concierge hooked us up so well!
Being a frequent visitor has its pros and cons. On the one hand, there is so so so much comfort in the consistency of the experience and offering. It had been 2 years since we'd been there and it felt like nothing had changed, so that was lovely. But then again...it felt like nothing had changed. The buffet was exactly as it was the last time. Meridia - same. A little variety would be welcome.
What I did enjoy was Westin's subtle movement toward sustainability. Gone were the daily deliveries of single-use plastic water bottles in the room, replaced by complimentary reusable water bottles with refill stations in the lobby and pool bar. Smart choice.
Westin Hapuna Beach has definitely gotten more expensive each year. I fear we may be eventually be priced out, but as long as I have organs to sell in my body I'm going to do my best to make this as much as an annual trip as humanly possible. I love it here so much. SO MUCH.
Sep 28, 2023
Resort was beautiful. Never crowded. The. Each was also one of the best ones. Rooms were comfortable and quiet. Not a fan of rain shower heads. I did not enjoy the spa experience. Also their coffee machine broke and didn’t get someone out there till 4 days later. Still wasn’t fixed day we left. The food was also mediocre.
Great hospitality and smiles from the staff but basic customer service is lacking
Sep 25, 2023
Absolutely beautiful and very friendly Hawaiian hospitality, but the customer service aspect has not been made a priority to the staff. It would be easier to get a cup of coffee at a Motel 6 hotel lobby that this hotel. As a Platinum Elite member I was planning on having the upgraded breakfast buffet at the restaurant 2 floors below the lobby. They explained that no to go even for coffee. I asked how I get a cup of coffee to bring my wife while she gets ready. They explained the many reasons why they can not accommodate that so I finally just bought coffee. Silly little thing but just an example of the in the box customer service.
Beautiful hotel, service/attitude can be improved!
(Los Angeles, California)
Sep 22, 2023
Beautiful beach/sunset views, pools, lobby and rooms. That's why I picked this hotel. Checked in and greeted with Aloha and drinks. Room was on the 9th floor and roomy with a big chaise sofa on the balcony which my kids loved. Had some little bugs (don't leave food out) in the room, but not a big issue. Everything in the room was clean and room service was good. As a Titanium member, had access to continental breakfast. Some days I asked for a 16 oz ice coffee at the Piko and no problem. Asked it on another day, and the attendant says I can only have the 12oz cup. Huh? Also felt a couple of the attendants needed to tone down their attitude a little bit and spread a little bit of more aloha as my wife felt the same way when she ordered her continental items. There is clearly a gap of how customers are treated when checking in/out and how service at the Piko bar is conducted. Pool and beach were great. Ate at the Ikena landing for buffet breakfast ($150 for 4, $25x2 for Bonvoy and 2x$50 for non Bonvoy). Typical breakfast food, pancakes, omelette station and Japanese breakfast items, nothing extravagant. Nachos/pool/dinner service at the Naupaka were great! You need to travel out of the resort to get more of a selection to eat. My son was hit in the leg with a small coconut while lounging in the grassy area between the pool and beach. Should put some safety nets to catch the big ones when they fall! Shuttle to Mauna Kea was convenient to go see the Manta Rays in front of Manta restaurant. Would I stay there again? Not sure. I'd probably try the Waikoloa since it close to shops/restaurants and see how much more they can offer/treat their elite Bonvoy members. Mahalo!