The Westin Hapuna Beach Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

4433 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

A Hawai'i style beautiful resort

emememSFbayarea (SF bay area) on Jan 22, 2023

This is a lovely resort -- the perfect blend of beauty and a relaxed attitude. The room and grounds are lovely and well-designed designed, with open-air hallways, and right next to a charming sand beach (yellow from the coral, rather than black from lava). The staff were pleasant and responsive, without being over the top. The furnishings of our suite were lovely, and even included a generous desk area in the center of the room that we found very appealing to use. The patio adjacent to the room was the most usable I've seen, with a stylish high table with room for two, and a lovely wood sculpture on the wall for hanging swimsuits, and a stylish wide lounge chair. The design of the building is harmonious throughout, featuring large circumference columns, a motif that was echoed throughout. The art included native designs. The courtyard next to the conference center had stunningly beautiful trees. The flora around the grounds are lovely. The design of the floors and how they interlink with the restaurants is really terrific. Everything is close in terms of walking from one part to another -- unlike many resorts -- and the halls and restaurants are all open-air, which is what I like most about Hawaii. The floors in the halls were so clean and the stones so smooth that we often walked back to our rooms barefoot from the beach/pool. It didn't hurt that we had perfect weather -- clear every day -- with stunning sunsets. At first we thought the pool would not be good for swimming, but if you go at a time that is not really popular, you can actually get in some serious laps. The length of the non-adult pool is about twice that of a standard pool, and if you're willing to dodge around those who are playing in the water, you can get in a good swim. The hotel is generous with towels, and supplies rentals for the ocean, including boogie boards. The beach is not very long, but there is a very long, lovely walking path from the hotel to the next one down (we discovered it late in our visit, so will do the whole thing next time). The elevators were fast; we never waiting long, and stairs are available too. The hotel supplied us with two high-quality metal water bottles and refill stations all around the resort, so we -- and hopefully others -- did not waste plastic on cups for water. They are such good quality that we brought both home. I prefer this eco-friendly touch over something fancy like free wine or chocolate. The only negative is that the dinner/lunch choices were a bit limited. The piko bar is great and so is the breakfast. There are many restaurants within a 15 minute drive although we did not find one that we loved.

TripAdvisor users rated this property 4 out of 5

Great but not Amazing

apv75 (New York City, New York) on Jan 17, 2023

I would say that the best thing about the Westin is it’s location. It’s on Hapuna beach which is one of the best beaches on the island (if not the best) with one of the few natural white sand beaches. We visited the Fairmount and the beach looked man made and was reasonably small. A plus or minus depending on what you wanted, the beach at the Fairmount was also very calm compared to Hapuna so no body surfing or boogie boarding. Almost everyone with whom we dealt with the exception of one of the concierges was also very pleasant (the concierge wasn’t mean but wasn’t especially helpful with recommendations). It’s definitely a plus that they have free laundry but it’s only on the 6th floor so if you are on another floor it can be annoying. The food at the pool was pretty good with a decent amount of choices which is more than I can say for a large number of places we have stayed. Service was great with multiple check ins during the day and fairly quick delivery of things ordered. The rooms were pretty good but if you were on a low floor your partial ocean view could be obscured by the residences built in front of the hotel. Things that were only okay included the Wi-Fi that was intermittent. The included platinum breakfast was only continental and upgrading was $25. The breakfast buffet was pretty much the same everyday with the exception of like 3 items. Also, there was no service on the beach. They didn’t deliver food or take food orders, no drink service and no beach towels service. Though they had chairs, you had to get towels by the pool and bring them down, not the worst thing and a first world problem but it would have been nice to have those amenities when you were on the beach. All in all we would stay again but it wasn’t so superlative that we wouldn’t check out other places on the island.

TripAdvisor users rated this property 5 out of 5

2nd visit, three years difference

okmac (Spokane Valley, Washington) on Jan 15, 2023

We really love the Westin Hapuna Beach. The construction is finally done (we last visited 2020) and the grounds and property are now quieter and as beautiful as ever. The beach is wonderful, soft sand, good water, good waves and lots of public access. The Westin is glorious, really love the adults only pool area. Many amenities on site, including terrific fitness center, locker rooms/showers, rinsing stations beachside, food options, and great open air/breezy public spaces. Loved the service and kind hotel staff.

TripAdvisor users rated this property 2 out of 5

Beach chair and resort fees

SEA-Jesetter (Seattle, Washington) on Jan 12, 2023

I wrote a review back in May 2021, same problem exist. Problem with beach chairs again. Be prepared to pay for resort fees while the public travelers use the chairs for free. They are loud, obnoxious and have no shame. Westin staff watched them sit in front of them, knowing they are not guests because they don’t have the resort beach towels and no resort armband. What is the point of the resort fees and resort armband? We shouldn’t have given them another chance…. Attach is their reply in May 2021 ??. Liars.

TripAdvisor users rated this property 4 out of 5

Fantastic location on Hapuna Beach

walentyna k on Jan 08, 2023

We stayed in this hotel for four nights right after the new year. The hotel is located on a beautiful Hapuna Beach which is a state park; busy but still very nice. The rooms are nice and the facilities as good. I enjoyed their big, well equipped gym and beautiful pools. There is a big family pool and smaller adult pool. In a busy time you have to come really early to get a lounge bed. The same with the beach - come at 8 am if you want your bed with an umbrella in a shade. There were a few things we were not impressed with: the buffet breakfast $48 was not as good ( not even close) as in other good hotels, for example Mauna Lani. Also, the hotel charges $25 for a day rental of body boards while other hotels of this standard rent them for free. The concierge was almost never at their desk. In four days we stayed there they were never there; we tried to book a restaurant. The main restaurant of the hotel, Merida, was closed all three nights we stayed there and the other restaurant was fully booked. The most helpful people at this hotel were the valets. I would recommend this hotel for its location on the beach with the best body boarding! ??

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