TripAdvisor Traveler Rating

I having a wonderful stay and thoroughly enjoyed my time there. One of the early standout features was the happy hour—a definite perk that makes staying at this hotel even better. Tessa & her crew speak the Aloha spirit…

Outrigger is a 4 star resort. Once you get comfortable with that then it’s overall a very nice place to stay. If you want 5 star quality look elsewhere. We visited for 7 days over the winter holidays. We booked a suite for a family of four (two teen boys). Positives - the rooms were excellent, the staff generally nice, the pools were great, the gym is brand new and the lounge access was worth the extra money if you used it for breakfast and a drink or two in the evening. Areas for improvement - granted it was the busy holiday period but there was a noticeable shortage of staff especially at the front desk, there are no signs for the games room and when we found it no pool sticks. The gym is great but no exercise mats which means people were using the gym towels as mats and they would run out quickly. The jacuzzis were hot but the jets were not working. The pool slide was a hit but the staff did not enforce rules for little kids…which I thought was dangerous. The wine at the Lounge was undrinkable but my wife says the mixed drinks were good. We ate at the pool bar a couple of times…food was average at best.

We loved the Outrigger and would have liked to stay longer. The hotel has excellent food, drink, coffee and market services, and the staff is first-rate—always courteous and sunny. The front desk went completely above and beyond to make up for a mistake in our reservation before we even asked about it. The beautiful location is a few miles south of the restaurant/shopping heart of Kailua-Kona, which may be a drawback for some guests, but it’s not a great distance and it’s quieter at the Outrigger. Pool facilities are quite large and pleasant. Self-parking is easy and convenient. We’d be excited to stay here again.

This has a lot of potential-but it's undergoing renovations, so is a work in progress. We were aware that the spa was not available , but did not know about the rest of the renovations going on. -After a long day of travel, we arrived 2.5 hours after the scheduled check in time, and still had to wait another 1.5 hours for our rooms to be ready. -The rooms were recently renovated and were very nice. Housekeeping is short staffed. After not having our rooms serviced the first night, I asked at the front desk, and was told it was by request only. The next day when I once again requested service, I was told daily service was not available two days in a row. . While I understand staffing can be an issue, especially during the holidays, when I am on vacation I prefer to have my room cleaned-at least the towels refreshed and the garbage emptied everyday. -The pool area is very nice, and there were adequate chairs. When we checked in, they gave us cards to exchange for towels, but we did not have to use them. -There were activities , but little things that could be easily fixed were not. For example, my kids wanted to play basketball. There was one deflated ball-and no pump available. -Food is a MAJOR issue at this resort. There are two restaurants with long waits and no room service available. During the day, the pool menu had a lot more choices, but at night the menu was more limited-and it closed at 8. Luckily we had a car and were able to leave the resort most nights. -We did the Voyager 47 option. Food was good for both breakfast and the evening Happy Hour. Given the limited restaurant options currently at the resort, it would have been great to have the evening option available until 7-7:30 p.m. The staff was great, and the resort was clean and well kept. Once the renovations are finished I think this will be a great spot-but not there yet.

We had a super nice holiday stay in a spacious room with 2 beds overlooking the bay. This resort is about 25 minutes south of the airport and has a decent grocery store nearby. It is also right next to the dock where various operators start/end manta rays tours and captain cook area boat tours. If you have a valid Hawaii driver license you can ask for a kama’aina discount, and if you belong to Outrigger’s Discovery club you get a 15% discount at the resort’s restaurants. Kids loved the water slide in the massive pool on the back side of the property, the rec room with its free pool table, foosball, and Pac-Man games, and watching the manta ray boats right off the shore. The fitness room has brand new equipment including treadmills, peloton and recumbent bikes, rowing machine and weight machines. Instead of lugging room keys or key cards around in your pocket or wallet they give you a wrist band containing a microchip that unlocks the room door. Note that the wellness spa is currently undergoing renovation so you will need to reserve mani/pedi, facials, etc elsewhere for now.