Construction way more wide spread than expected. Noise enjoying sunset even laughed at by staff in voyager room. Staff great but if not a highly discounted rate do not stay here. Signed up for suite with large balcony and downgraded to reg suite. Offered free resort fees but pushed and got 399 per night with no fees for parking and luau for free. Prior reviews said wing by wing construction but very wide spread. Push for lower rate or pick elsewhere.
Feb 19, 2024
The staff here are amazing. From the front desk staff to our amazing cleaning lady Leby. We where greated warmly. Our room was amazing we where able to see the manta rays swimming from our deck. The room is not remodeled yet but it was nice still.
Birthday and Anniversary Dream Vacation NOT
Feb 18, 2024
This is a glorified hotel with nice pools and views. Under construction constant noise from 7 am to dark. Very overpriced for what you get. If you rent a car they want to charge $25 a day to park at the place you have paid to stay. Everything on site is about getting additional money out of the guest. We were there from my 55th birthday and 25th wedding anniversary. This was mentioned to staff multiple times. They did nothing for us. Hawaii is expensive in general but this place is extremely overpriced. DO NOT STAY HERE.
We wouldn’t stay anywhere else!
(La Mesa, California)
Feb 16, 2024
Our favorite place on the island! (Besides Volcanoes NP.) The pool is absolutely fabulous. The grounds are historic and beautiful- be sure to walk the area. The food is great; don’t miss the kalua pork hash. The staff is friendly and helpful in every area. We love the pool bar. Our favorite drink is the Island Ubelada. Viewing the giant manta rays from the observation deck is such a thrill. For an almost other-worldly experience, go on the night snorkel with the giant mantas. It’s practically indescribable. You’ll see what we mean if you go. Even with some renovations going on at the hotel, we wouldn’t think of staying anywhere else.
Heavy Construction occurring!
Feb 16, 2024
I experienced a significant issue during my recent stay at your hotel, Kona Outrigger Resort.
Regrettably, the noise levels in my room were unacceptably high, disrupting my children's ability to nap in the room and overall experience. The work was heavy equipment that sounded like a jackhammer occurring directly above our room. It's more than a little inconvenient for us, as my child is on the spectrum and suffers from hearing sensitivity. He was wearing his noise cancelling headphones in our room. When it's too loud it is visibly upsetting for him. He awoke from his nap screaming and in fear. It was difficult for him to enjoy the pool due to the noise and we were also hosting guests which was regrettable in that situation. Despite my attempts to remedy the situation by contacting the front desk and requesting appropriate action and care, the noise persisted throughout two days. The manager only offered to change our room or check us out. I did not take them up on the offer, as we paid extra for an ocean view and our guests were two doors down. It would have further inconvenienced us to move. The industry standard is to "walk" us to another hotel and pay for at least a nights lodgings. Sadly we didn't get to enjoy your resort much as we had to drive 49 minutes and pay for a day pass for our family of six at Hilton Waikoloa as your resort was untenable for two days and two nights of our stay.
I request that you address this matter promptly to ensure that other guests do not encounter similar disturbances in the future. I suggest making the noise factor more transparent on the website and upon checkin. The website and manager used very soft language to describe the masonry work occurring right above our room and all over the hotel. It would be more appropriate and safe to close entire wings at once to finish construction.