TripAdvisor Traveler Rating

The updated rooms are beautiful! We love the Staff at the Kona location. Saleisha and Kiara were phenomenal at check, Griffin in Valet and Roy in housekeeping went over and above! We had a hiccup with the first room but Saleisha really went out of her way to correct it, we highly recommend this location and will definitely be back!!!

The wait staff was very good. The food was over-priced and only so-so. The female singer was too loud and a bit annoying. Not many other dinner guests on a Friday night which makes me wonder if there are no repeat customers. The decor was lovely.

Arrived not knowing that renovations were taking place. Very loud drilling and banging from early morning till late afternoon. Noisy plumbing meant water pipes were knocking all night disrupting sleep too. Friendly, helpful staff but this hotel is a long way from the town and the shuttle bus is very unreliable. Also a long way from the beach. Wouldn’t return sadly.

One ply toilet paper. Construction noise. Restaurants closed. Spa not open. Carpet fumes. This hotel is under extensive renovation. Unless you want to pay resort prices for staying in a construction site, book somewhere else. Hidden fees everywhere.

The entire hotel is under construction, all restaurants except one are closed, no pool bar, food or even a roll away cart offering beer/ soda or water is available. The front staff was rude about it and didn't understand why this was a problem...