TripAdvisor Traveler Rating

This place is amazing for friends and family or any special event! The rooms are spacious and cozy. This is our 2nd time visiting for about 4 days each time. There are plenty of activities on the grounds and near by to keep you and the family experiencing Hawaii in a variety of ways. This was our first time being apart of the Voyager 47 club. Well worth it! Tessa, Pua , Fred, Zach, Braulio, Kainoa, and Kealana were all amazing hosts!

Everything about the setting is picture perfect. The experience, service, and available information--TERRIBLE. Clearly, the hotel's corporate owners are determined to offer as little as possible at a "minimum 'kamaaina--Hawai'i resident--room fee of $400." With nothing forthcoming re: dining, room cleaning, and items like safes for storing valuables (broken for entire four days of our stay, despite our calls), self-parking (never explained and overcharged), we felt like intruders for politely requesting service that we, naively, assumed would be available in a hotel advertising itself as five-star. Receptionists in a difficult-to-access lobby were clueless. We were sent hither and yon in search of a "manager" who never appeared to address our queries. And, worst of all, it was only after wandering into a restaurant unavailable to us as "non-Platinum members" of the hotel's exclusive "club" as explained by a wait-staffer, that we finally realized why we were at the bottom of Outrigger's paying guest list. Feeling gypped, humiliated, and "taken" by one of Hawai'i's "top-notch" resorts, not only won't we return, but we'll make sure to inform all our friends and relatives, residents and out-of-staters, that Outrigger is a resort to avoid at all costs. A Hawai'i resident of over forty years.

Amazing hotel and amazing staff. Tessa in the club 47 lounge was incredible and showed us different places to visit. If you are looking for a great place to go for the family, please come to Outrigger Kona.

Outrigger was a great experience, we highly recommend doing the club level to get the breakfast and appetizer all you can eat and drink. It was yummy and worth it. Also Tessa who worked in the breakfast and appetizer bar along with the other workers were super nice! Tessa also gave her native recommendations to her favorite spots! Super sweet! Mahalo

Spacious rooms. Great views . 2 large swimming pools. Good sized in house market. Pricing moderate to high. Free parking, valet also.shuttle to town on hourly basis.