TripAdvisor Traveler Rating

Overall our stay was just okay. Most aspects of the resort are nice, such as the views of the ocean, the on site cafe, and other activities however the resort is currently renovating so there was a lot of construction noise. We didn’t get to sleep in past 8:00 am HST which is when the construction started. The housekeeping and cafe staff were so great and very friendly. Although our room was a bit dated, it’s was very clean and cleaned daily if asked. I probably wouldn’t stay here again due to the construction, how unfriendly/unwelcoming some of the staff were, and some issues with our room (only one lamp worked, dresser seemed like it was going to collapse on itself at any moment, and found a random trail of ants coming from the balcony on the last day-trash was emptied daily so we assumed it was from something else). We decided not to make a big deal of it since this was our first time visiting Hawaii or Kona and we still managed to have a great time.

What a beautiful hotel. Its currently undergoing some renovations but I don't feel ot ruined the stay in anyway. Its clearly visible where the work needs doing, for example our carpet in the room was a bit old and tatty but it's only a carpet. The room itself was large and very clean, everything we needed. The pool was great to relax in after a day exploring. The restaurant was a but expensive for what we got but the staff were very friendly and efficient, as were all the other staff around the hotel, they all took the time to talk to us and help when needed. It's the perfect location if you want to swim woth Manta Rays

We are huge fans of the Outrigger Brand and have stayed many times across the islands. This location is a bit piecemeal, lacking the cohesion of a fully functional resort. A single pool bar and one restaurant simply aren't enough variety to support a resort. The staff was super friendly, and service was great, the lobby is gorgeous and the welcome area is really redone nicely. The live music was very good, the last two nights they played Hawaiian music the entire time that set a nice mood. 47 Club was friendly and relaxing, though it’s housed in a converted suite and doesn’t feel like anything other than a room that’s been hastily put together. The one-bedroom deluxe suite was nice, overlooked the manta rays and was by far the highlight of the hotel. It was as large as a one-bedroom apartment and the balcony was gigantic, nice setup with incredible views. The shower has very very low pressure (tough for a female to even wash hair) and the bathroom needs to be gutted, it’s a relic of the 70s, if that. It has so much potential, and hopefully the renovations will get it there.

Saleisha was super helpful and informative at check-in. Amazing views from the resort-view rooms, and being able to see Manta Ray’s from their viewing deck is awesome. This resort also seems to be the closest to drive to the green and black sand beaches on the south side of the island.

If you want somewhere to view manta rays from land, can not beat this spot. We watched them from hours from our balcony and absolutely beautiful. The water slide is great and the pool and landscaping really beautiful. Bed is comfortable, AC works well. It is being renovated but this didn’t disturb us and I’m sure when it has been showers will be better! Currently the bathrooms are a let down- the showers’ pressure very poor. And the other main issue we had was that there was no kind of supervision of the pool area. We were there at the weekend and they do day passes for non hotel guests - a great idea while hotel not full BUT I think you do then need to bear in mind it does change how the pool is used. Big groups of children playing and running round loungers - and the families coming in for the day bought boom boxes and played loud music. I did ask for them to turn it down - the hotel plays it’s own music through outdoor speakers so really unpleasant being in between both- but was annoying that I had to ask and no hotel staff were there to make sure the pool area remained a relaxing space for everyone. The waiting staff at the pool bar weren’t there when we ordered our lunch- appeared about 10 mins later and then made a fuss over the fact that we wanted to eat at our table rather than take away (as had to order from him if want to eat at table) Didn’t want to make a scene about it but if you want someone to order from waiting staff to eat in then you need to make sure your waiting staff are around! Ditto there is a system of giving in cards for towels but we had to wait around for someone to appear both times. Again is fine system in principle but then need to staff it adequately. So not quite 5 star yet. But if you want a manta ray view point and / or a great pool with water slide then is definitely still worth a stay - there’s a great market on site for snack food as well as a couple of restaurants. And obviously is just a walk to bay where leave for night snorkel which I would absolutely recommend to do at least one of the nights to see the mantas up close.