TripAdvisor Traveler Rating

A barrister named “Faith” gave us 5 star service! She served alone but was doing the work of 2 people with quick service and a great attitude! It’s people like her that give the Outrigger a great name. She deserves a raise!

The grounds are beautiful and the staff are great. My major complaint is about finding roaches in the room sink and pool area. I let the cleaning staff know and they did ask if I had left the sliding door open because according to them that's how they get into the room. I told them that the door was very hard to open since it was eroding. We could not get outside unless we pulled hard. It was a hassle. When we were out at the hot tub we seen more roaches so yeah they were outside too. Makes me wonder how the kitchen was. The tour of the grounds they offered was amazing that I highly recommend.

Faith is good! Good service , nice coffee!

Went thru Costco, the upgraded to oceanfront suite as we wanted that view and needed a cot for our 3rd person, and the hotel doesn't offer cots, just 2 doubles or suite with long bed and pullout queen couch. I'd say it was worth the upgrade for the space and 2 bathrooms. Food- there was a pool bar food, and a restaurant. The other restaurant was under construction and can't see that being completed over summer. There is a club47 option for breakfast buffet and happy hour, liked it. Note not much food options are near, so you're going to drive for about 7 miles Pool slide and main pool were cool, adult pool too, all pools are 3.5-4 feet deep. One of the best onsite shops, has literally everything you could need from drinks, snacks, clothes, suncreens etc.

Property: The grounds of the hotel are beautiful. The resort sits on a rocky cliff overlooking the ocean. While you can’t access the beach here, you do get gorgeous sunset views. There’s a short walking path that takes you around the resort, where you can see many cats and mongooses. Rooms: We stayed on the first floor with an ocean view room. The room was spacious with tall ceilings. It was very clean. The attached balcony was also spacious with a giant table. It would’ve been nice to have a gate from the balcony to the pool deck. Amenities: Since the resort is about 10 minutes outside of the downtown area of Kona, it was nice that the resort had a small shop to get snacks and souvenirs. There are several choices for meals. There’s a small bakery/coffee bar was breakfast, which was great for a quick bite to eat. There’s also a little restaurant between the pools for lunch and a main restaurant with more upscale food for dinner. There are two large pools. One is adults only and quiet with a waterfall feature. It’s in the courtyard part of the hotel. The other pool has ocean views and has a slide, hot tubs and zero depth entry for kids. The hotel offers cultural activities as well. We made leaf bracelets one afternoon. It was free and something to do for an hour that taught us a little about Hawaiian culture. Overall, we enjoyed a relaxing time at the resort. Since it’s a little outside of town, it was a slower vibe, which we were looking for after spending the first part of the trip on Waikiki Beach.