TripAdvisor Traveler Rating

The hotel property is nice but there were issues causing the lower rating. We checked in very late due to flight arrival time. The desk person was less than helpful, particularly with directions to our room. After 15 minutes of looking for our room (confusing room numbering and inadequate signage) I finally returned to the front desk and had to demand he show us to our room. As an aside, over the week we stayed there, I saw numerous people also wandering around looking for their rooms. Other than a few nice employees, the staff were “just doing their job”. One employee at the pool bar was extremely nice and also the daytime desk staff were helpful. The room’s lanai railing is solid, to waist level, thus to see the ocean, you have to stand or sit on high chairs at a high table. The weatherproof chairs were very uncomfortable and hurt the back of my legs when getting on and off the chair. There were no chaise lounges on the lanai. Our room had one desk chair and a side chair. There was no couch or table to sit at in the room. Parking is expensive, $30/day, and is quite a walk back to the hotel. To get back to the hotel, there is a hill or a long walk thru the parking lot and then wander thru the hotel to an elevator. Dining is very limited on-site. There is one restaurant. Or, if you qualify for the Voyager Club, which we did, they do have free breakfast and dinner, with beer/wine. Duke’s restaurant was to open in February but it didn’t. It was then planned to open in April but, judging from the construction, I seriously doubt they will hit that date. Overall, our stay could have been better!

Loved the architecture, atmosphere, and grounds of the resort. Lots of fun activities, plus our room looked right out onto the ocean. Clean and modern rooms but still retained character. Had a wonderful stay!

?My family and I just finished an incredible stay here, and we can’t say enough good things about it. From the moment we checked in until the second we left, the entire staff was beyond helpful and made us feel right at home. ?Our room was absolutely exceptional, but the real star was the view of the bay—truly unparalleled and something we’ll never forget. A huge highlight for us was having access to the V47 lounge. It added so much value to our trip and really leveled up the whole experience. The staff at the lounge were so sweet and paid attention to every single detail to make sure we were comfortable. ?A special thanks to the wonderful team members who took such great care of us: Sharlaine, Tessa, Fred, Pua, Celeste, Zach, Kainea, and Braulio. You all made our stay so much more personal and special! ?Mahalo nui loa to the Outrigger and staff for a fantastic and memorable stay. We can’t wait to come back!

I recently stayed at this hotel and unfortunately had a disappointing experience during check-in. The front desk staff member who initially assisted me, Teresa, appeared cold and disengaged throughout the interaction. She avoided eye contact and focused on her computer without offering clear communication. I was only informed that my room was not ready after I specifically asked if there was an issue. When I inquired about the estimated waiting time, I was told she did not know and that I would need to wait until housekeeping notified her. I was asked to sit in the waiting area. After waiting about 20 minutes without any update—and noticing that the front desk had been left unattended—I approached another staff member, Karen. She kindly checked the system and informed me that my room had already been cleaned and was ready. Karen promptly completed my check-in, and I appreciate her professionalism and efficiency. I also observed Teresa interacting warmly and attentively with the guest before me. However, when it was my turn, the attitude felt noticeably different. The contrast in service was difficult to ignore and made me feel uncomfortable. I sincerely hope this does not reflect inconsistent service standards. It is also worth mentioning that the day of my stay was my birthday. While I did not expect anything extravagant, a welcoming and respectful check-in experience would have made the occasion more pleasant. I value professionalism and consistency in hospitality, and I believe all guests deserve courteous and respectful service. I hope management will review this matter to ensure a more consistent guest experience in the future.

Had a nice stay at Kona Outrigger. Enjoyed the Voyager 47 staff. Celeste, Zach and Tessa were wonderful with great customer service and just fun to visit with.