Outrigger Kona Resort and Spa reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

3552 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Not bad but won’t stay here again.

Amy E on Jan 19, 2023

Place was clean and people were really friendly. Everything closed at resort by 10 as well as in town close by. Restaurants closed at 8 but if you showed up at 7 they told us they’re doing to go orders only. The bar didn’t open till 11 and food and drinks were way over priced for the tiny plastic cup you get and charged a to go order eco fee. Very stingy on towels. On the weekend locals came into use the pool so there was no chairs left for resort guests. Even the spots you had to pay for were taken. I found that to be to be a major turn off. There are Ubers and Lyfts to take you places and some few restaurants in town closed later but for the most part the whole town shuts down at 8pm. Kids were in the adult only hot tub and occasionally swam over to the adult only pool. Not a huge deal until they started splashing and streaming. Hotel staff did nothing about it. My time at the spa was nice but my facial/body scrub lady seemed frantic and rushed and at the end complained she had more body scrubs to do? Sorry I booked it. Was pretty expensive but that’s to be expected. Food at the restaurant was delicious but, like everywhere, thr wait time was long and they seemed understaffed. At one point waiters were running and I felt like a nuisance wanting more coffee. Rooms were clean and tidy. Our shower struggled to get hot 2-3 times but otherwise was good. The beach within walking distance is all lava rock so if you want a beach with sand it’s an Uber drive away but Uber is fairly cheap if not during peak hours. We didn’t go down the slide but it looked sun. Pool was nice and cool and they have 2 hot tubs. One adult only (nobody stops kids from entering) and one not as hot one for everyone. The gym was small and well equipped. People seemed to share the weights with others well and I really enjoyed my workouts there. Great view of the ocean from the pool but I wish we could go in the ocean without having to drive 10-20 minutes. But we knew that found into booking this place. All in all it wasn’t bad but I probably won’t stay here again for the price.

TripAdvisor users rated this property 3 out of 5

Beautiful Property, Lacking Service

Lea S on Jan 18, 2023

If you are traveling as a couple, I do not recommend prereserving a "private" umbrella. When we checked in with the pool attendant and there was already a family in our spot. The attendant was very helpful in removing them, however, the cushions were soaking wet. As I moved the cushions another family came to sit in the remaining 2 chairs. I told them I had reserved the umbrella, but they proceeded to occupy the chairs. At this point not wanting to get into an arguement I asked the Outrigger text line for a refund. They advised to reach out to the pool attendant and who wasn't able to help us. Long story short after reaching out to the pool attendant, front desk and the resorts pass representative (the online booking agency) multiple times, a refund was finally issued 5 hours later. I would have been satisfied to move to another area or to have the attendant remove the family. I found it unfair that I had to pay for this reservation while this family did not and was still allowed to occupy the "private" umbrella. I was very unsatisfied with the level of service and was just asking for a fair delivery of the service I paid for or a refund for the service I did not recieve. For clarification the confirmation of the reservation states "private shaded umbrella with pool lounge chair seating for 2 people" not 2 paid guests plus another 5 people who did not pay for the amenity. The pool attendants were also not able to keep up with the demand for towels. Guests were told multiple times throughout the day that pool towels were not available. At about 2pm the attendants ran out of towels for the duration of the day. While I can empathize with the staffing shortage I would hope that in the future the hotel will only accomodate the amount of guests they can maintain to uphold the level of service they advertise.

TripAdvisor users rated this property 4 out of 5

Great Pool, Great Stay

leftblanknow (Canada) on Jan 10, 2023

I almost didn’t stay here based on the bad reviews but I’m glad I did. Yes, it’s old and being renovated. Yes the nice restaurant is closed. But the rooms were big and had balconies and the grounds were nicely landscaped. The small public beach was close. The city bus stops at the door (and is always late). There’s a mall up the hill with restaurants and a supermarket. No complaints, I’ll be back.

TripAdvisor users rated this property 2 out of 5

Cockroaches and bad service

Mark M on Jan 10, 2023

Cockroach in room. Poor to no customer service. Expensive resort fee and parking. Stayed for 9 days/nights Cockroach was right on the floor of the room when we checked in. Informed staff and they did nothing about it so I had to cup it and throw it outside. Resort grounds are in okay condition and the pool is nice. Staff were not welcoming or helpful. Mandatory 30 USD resort fee plus 25 USD for self parking is quite steep. Wouldn’t stay here again.

TripAdvisor users rated this property 2 out of 5

POOLSIDE TRASH

keith n on Jan 09, 2023

The problems we encountered was that the front desk staff member Michael, upon check in seemed he was not happy to be there and seemed not very happy that I was there... I got more emotion from the DMV office than here. After check in we were went down to the jacuzzi area at the pool only to find old food trays and plastic liquor cups all over the place even along the rim of the pool! Gross! I guess at night, no one cleans up? As local residents, to see this is an embarrassment that our the tourists come here to this trash!! This was the first time we stayed here since the Outrigger took over. Would I stay here again? Maybe- then again, maybe not.

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