Outrigger Kona Resort and Spa reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

3501 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Beautiful property but nothing works well in rooms

Michelle H on Jun 13, 2022

Think there was a hey day for this property, but it’s not today. The overall outside of the property was gorgeous but everything inside was very dated. Tried calling several times to fix some problems but no one ever picks up the phone. - fridge didn’t work at all - shower goes from cold to scolding hot, so we only took quick showers - not enough towels for 4 people in the room. We booked a room with 2 beds for 4 people. - the balcony was huge but it had two tiny chairs and a table, not enough for a group of 4 to hang out in, also looks really awkward since there’s a LOT of empty space. Felt like they removed most of the furniture that might have existed in the past, and never replaced it. Considering we paid $400+ per night we expected something better, or at least for someone to always pick up the phone when we dial customer service from the room. I will say that the view from our balcony was gorgeous though.

TripAdvisor users rated this property 4 out of 5

Really enjoyed our stay - the staff were great!

Q-bert137 (Burlington, Massachusetts) on Jun 07, 2022

Although I could tell that COVID has effected some of the services and they were definitely short staffed, I really enjoyed my stay here. The pool was great and I really loved that they had an adult quiet pool that was really quiet and for adults. The water slide at the other pool was fun too. The staff here were very helpful and nice. I could tell they were really trying to please the guests, even with obvious staffing challenges. They were always friendly, no matter how busy they were. It was also nice getting daily maid service - this is something that I have not had in years. I thought breakfast by the pool was really nice and the pool bar was great too. I'm sure there are some improvements that need to be made with the changeover from the other company and the challenges hotels have faced recently, but I thought this was a great place to stay.

TripAdvisor users rated this property 2 out of 5

Very disappointing

ewanarm (Sheffield, United Kingdom) on Jun 07, 2022

Stayed for 3 nights and unfortunately were very disappointed. Firstly the good things were the views from our room which were fantastic and there were some amazing sunsets and the pool which has two areas, a family area and a quieter adult's area. However there is a lot that can be improved. Only one member of staff at reception when we arrived so check in took a while and the receptionist was not very helpful in explaining the facilities at the hotel and did not explain what you got for the resort fee.. We had requested an ocean view room which we got and were told that we had been given a upgrade to one overlooking the pool as well. This meant that it was noisy most of the day and we couldn't sit out on the balcony for very long. The hotel is a big concrete lump set on a peninsula overlooking the ocean and definitely needed some tlc, a bit dated and tired and the whole place could do with a refresh. Restaurant had a very limited and expensive menu and you felt like you were sitting in a basement! The pool bar served food up to 5.15 pm and it did feel like you were eating under a motorway flyover!!! There is nothing around the hotel, no shops or restaurants. The shopping centre is a 35 minute walk away and then you have to get a shuttle bus to the resort. Taxis don’t come unless going to the airport and you can’t even get a pizza delivered. Overall considering the price a very disappointing stay and would certainly not recommend this hotel or stay here again.

TripAdvisor users rated this property 4 out of 5

Ouch! Kona Hotels are Expensive!

labonvoyer (Central Coast California) on Jun 05, 2022

Nine years ago I stayed at the Marriott in Waikoala. This visit's budget did not include the rates of that beautiful hotel. To be honest I booked the Outrigger Kona for it's competitive rates for a hotel on the water. I was a little worried because of the numerous reviews of it being "a little worn" and out of date. My room was fine and clean. The outside of the hotel needs some love...and paint. I booked my room on a 3rd party site and expected a room facing the garage. I was pleasantly surprised that my view as of the Keauhou bay! One thing I loved was when you left your room and walked down the hall it opened up to an outside walkway with an immediate view of the ocean (not sure if all the buildings do this and we were on the 5th floor). I found all the staff friendly and helpful. The only slight negative was the gentleman who checked me in. He seemed apathetic or pre-occupied. He was not very helpful and neglected to give us our shell neckless. ( Do I need a cheesy shell neckless? No but it adds to the excitement of coming for a Hawaiian holiday and is a nice touch). I went to my room to leave my luggage and returned to the front desk as I had some questions. This time I was helped by Michael. He was very helpful and upbeat. It appears he loves his job! Maholo, Michael! Being from California and the time difference, I was up early and would grab a coffee at the gift shop when it opened at 6:30. (Budget tip, the coffee in the gift shop is a little cheaper than the onsite cafe and tastes about the same). Then I would walk around the grounds which are beautifully landscaped. Where the hotel seems to skimp on outside building maintenance, the gardens are beautiful. and manicured. You could smell the Plumeria. Also many of the flowers had information and story tags. The path through the garden grounds also fronts ocean. One morning I saw dolphins jumping in the water. At night, you can watch the sun set and then the hotels turns on light beams into the ocean. When this occurs the Manta rays come to feed. They have a long bar with seats to watch the sunset and Manta rays. You can order drinks but don't have to. The other thing I loved about this hotel is their pools. They have an adult pool and a family pool with a slide. The family pool is facing the ocean. Both pools are large. (BTW, their pools are much nicer than the Marriott Waikoa's). This hotel does not have a beach. However, the 2 Kona hotels that I know of that have a sand beach are much more expensive. The reality is, we drove to different snorkeling sites and places we wanted to visit so it didn't affect us much. The only thing I would question is the weather. For several days it was overcast and I went up to Waikoala and it was sunny there. I don't know if this was a coincidence or the weather is better in Waikoala. In any case, if the price is right I would definitely stay here again!

TripAdvisor users rated this property 1 out of 5

Not a 4 star resort

Z3659YVjoshg on May 22, 2022

Rooms are very old and run down, most of the hotel including the pool are very outdated. Hotel is the equivalent of a Motel 6 or Days Inn, might work for some people, just know it’s a low quality hotel when you book. We ended up moving to another hotel, losing 2 nights in the process.

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