TripAdvisor Traveler Rating

I was charged twice for resort fees and was told nothing could be done to correct it. I will never stay at the resort again and will tell all friends and family to stay away.

This hotel is beautiful! It is a calming respite from the noise and casinos. In fact, even at the check-in desk we already felt more calm. The room itself was gorgeous! And, most importantly, it was comfortable! This was the most comfortable hotel bed I've ever slept in, the couch was a great place to sit and read in the early morning sunshine before really starting our day. The room service from Nobu restaurant was delicious. The staff were all very courteous. I did feel that there wasn't enough signage in the casino to easily find our way, but there was always someone willing to help if asked. I loved the close proximity to gambling and food that still allowed us to take a bit of a sensory break when needed. We did have a few issues, though. First, it took over 10 minutes for us to get any hot water to the sink or shower in the bathroom. Second, if we did not keep the A/C running and set to 65° the room was so humid that my clean clothes were actually damp when I put them on. We thought it was very strange considering it was not particularly hot or humid outside during our visit. Last, and I may just be naive since this is the most swanky hotel I've ever stayed at in the U.S., but I was shocked and frustrated that "Personal use of the fridge" would cost us $75! I did not want anything from the mini bar, I just wanted a place to store my bottled water and pastries from the fabulous bakery downstairs. Instead, I was stuck with room temp water and partially stale pastries. It was a small disappointment overall, but worth mentioning for others who may not be aware.

My partner and I have wanted to stay at the Nobu for awhile. We liked the decor and ambiance of the intimate check in area. The "specialness" of the lobby stops after you get off the elevator. The rooms have zero wow factor and are only average size. (Do not expect rooms like the Wynn, Encore or the Venetian resorts). The view was downright depressing. Our view was into the rooms across an alley. On the plus side the bed was very comfortable and the AC worked well. However, we had a connecting room with very noisy neighbors. It annoys me that people write that the bathroom is Japanese inspired. This is not exactly correct. If it was it would definitely have a Japanese bidet toilet with better quality paper products. The shower head is lethal. It is way too strong and unenjoyable. We both felt very let down. There isn't a separate pool for Nobu guests. I'm not exactly sure what you are paying extra for. Our upgraded room came with a Keurig machine but no pods, you must go out and buy for yourself. Only after going out to buy coffee pods did we find out the machine didn't work. It took 5 phone calls and 2 front desk visits and 8 hours to get it replaced. No one really seemed to care. The operator kept telling me in a stern voice she would let the minibar staff know and they will check on their rounds and I would have to wait. The young bellman who delivered our luggage tried to push the bags in the room so he could leave. I asked him to put the luggage on a luggage rack which he did. I then asked about ice and he said "You can get it on the 72 or 82 floor" and then he left! So much for customer service. Even more irritating was that the ice machine was broken! We were glad to leave. We left and went to the Nomad at Park MGM what a difference! The staff were amazing and it has its own dedicated pool. They made us feel special unlike Nobu.

This was my first time here. I highly recommend this Hotel. It feels like your in your own hotel worth access to the other. The staff was amazing and took care of all my requests immediately. I will be coming back again to the beautiful looking hotel. Simply amazing!

Very nice hotel friendly people very helpful room is an excellent and clean condition. Will stay again.