TripAdvisor Traveler Rating

I loved everything about the hotel (i.e clean and spacious rooms, great customer service, clean atmosphere, and awesome hotel bar)! Great walking score to nearby bars and restaurants and The Marriot Bonvoy Platinum perks were also a big plus too. Shoutout to Walter and Ricardo at the Valet too

Walter in Valet parking was super courteous and helpful. He helped us to figure out the correct barcode to scan at the exit and helped us to load our bags into our car. We appreciated the great service. On another note, I am not verbose enough to extend this review to 200 characters, so maybe TripAdvisor should rethink that policy and value my time more appropriately.

We just wanted to take the time to step in and express our gratitude for the valet attendant , Ricardo. He was very nice and pleasant as we received our car after check out. His friendliness went a long way! Thank you so much for your assistance!

This may be a my fault/their fault situation, however I am so unhappy. I left my retainer in a cup of water on the sink on my checkout day. Unfortunately did not remember until I got home at night and when I called they had not seen it/kept it. This means that a housekeeping staff must have dumped out the water but still seen the two retainers in there and thrown them away. Really--who does not know what a retainer is??? This is a $600 item to replace. I have had them keep a $10 teddy bear for my kid in the past, so this just feels like lack of training to the staff. Ughhhh. I understand this was partially my fault but I know they must have seen it, so it's very upsetting to know the staff just threw it away.

Staff and service were great. The room price was great. However, parts of the hotel, and the lobby especially, were nicely renovated, but there were parts that needed serious updates, such as a worn-out desk. The location is conveniently located on top of a metro station, but unfortunately, it does not feel safe if you walk in the wrong direction. I noticed, however, that the building has a significant security presence that makes me feel better about staying there.