TripAdvisor Traveler Rating

Great stay with spacious room and great service from Manuel in the club lounge. I also really recommend the food from The District restaurant inside the hotel, the quality of the foods are great and you can also use the daily $25 F&B credits from the destination fee.

An otherwise perfect stay was spoiled by our shower. Water temp went from cold to scalding hot without adjusting the handle. It was impossible to maintain an acceptable temperature. The shower wouldn't drain properly the last morning we were there. Yes, the stopper was open in the tub. Third issue was how the sink faucet was positioned too close to the back of the sink bowl making it difficult to wash your hands without touching the interior of the sink. Everything else was spectacular throughout the hotel. Staff were the friendliest I've ever encountered in a hotel, it was well cleaned and the workout room was well equipped with great views on the 26th floor. Install some new sink faucets, pour some bleach down the shower drain and fix the shower temp and this is a five star experience for me. 3.5 rounded to a 4 as is

We were told we were being upgraded to a city view - while we did get the view we also got all the elevator noise from 2 rooms away. It was simply awful … felt like we were beside an airport runway. Every few minutes you could hear the service elevator shrieking up and down. Now the not so grand part … everything about the decor screams tacky. LED mirror with weird designs enhanced the clinical ambiance of the bathroom, outdone only by threadbare towels, minimal toiletries (no shower cap, stops, etc), some unidentifiable splatters on the wall, calcified shower - it was borderline gross. There’s really nothing to recommend the room. An oversized couch jammed against the fixed wall desk and the “desk” area built into the tv cabinet, neither of which were comfortable to sit at or at the right height to use a computer. This room would only be good as a base to return to sleep in but there in lies the problem - the elevators are so darned loud!!!

Big disappointment!This hotel is not near to the 5 star hotel!!!Coming in to the hotel first impression was ok ,but ones we got in our room grey dusty carpet , small room ones you open 3 suitcase you can’t walk!!Really small!Having a shower in the middle of it ,no hot water!!!Flor towel big brown mark!Toilet seat twisted on one side!So you have to be still!Location is ok,complimentary water is bonus!But the rest NO!Don’t recommend this hotel is over priced and outdated!Big disappointment

I first would like to say how impressed I was when I arrived at the Sheraton Grand. What a beautiful Hotel and the quick service from the Bellman, to help us with our luggage. While we checked in, the bellman was waiting for us and then came with us to our room and unloaded the luggage from the rack. Very friendly & helpful, I apologize, I forgot his name. After we sat for a minute then we went up to the Club Lounge to grab something to snack on. We were greeted by a man named Miguel who was so nice, so helpful and attentive, always asking if we needed anything. The food was displayed so nice and the counter was kept so clean. The next morning, my daughter & I went down to the Lounge again to get some coffee and the display of food items were so inviting, and the food was kept at the correct temperature. There was a very nice lady there named Lupe, she was so sweet, so helpful, always asking if there is anything she can get for us. If item's were running low, she would replenish the bowls or containers right away. I forgot to get my napkin with the silverware, and Lupe right away got it for me and set it on the counter for me. Such a thoughtful person. She had a helper named Chris, and he also was so nice and always asking if there was anything he could get for us, so friendly, making sure we were very comfortable. On another day there was a man named Manuel that worked with Lupe, and he also was so thoughtful & pleasant, very attentive. They kept the counter area very clean and always maintained. It was soon time for them to take the food away, and I believe it was both Chris and Lupe that came around to notify people that they will be taking the food away in 5 or 10 mins, and if there is anything they would like to get before they do, to do so soon. I couldn't finish the food I had on my plate, so Lupe brought me a container to take my food with me and mentioned if I would like to take something else for later. She also introduced me to the coffee machine that makes Vanilla Latte's, she made one for me, now I'm hooked!! The crew that the Sheraton Grand employed to work in the Club Lounge are Exceptional!! I was having some construction done to my house, and wasn't able to stay there. My daughter who is familiar with the Sheraton Grand, booked our stay and we ended up staying there longer than we had anticipated, due to the construction wasn't completed on time, but it was such a beautiful experience and whenever I will be able to get a chance to just get away, that's where I will be going. I love the Sheraton Grand DTLA and especially the "CLUB LOUNGE". I will be back!!