TripAdvisor Traveler Rating

The staff at the concierge lounge were friendly and very helpful. Staff members Lupe and Manuel provided excellent service and were attentive to all our needs. They went above and beyond what we required as a family offering personalized service and making helpful suggestions without being asked. Thank you Lupe and Manuel.

The Sheraton Grand is grand in many ways and we overall had a good stay here. We booked it before the hotel workers strike and couldn’t change by the time we found out, but wouldn’t have booked a hotel with workers on strike if we had known. The place was nice, the rooms were really good, and the downtown location suited us well, but the hotel workers on staff all seemed incompetent, except for the workers in the bar and restaurant, all of whom were friendly and wonderful.

Marlon & Fransico were amazingg!!!! 10/10 service. I lost my car key, so imagine how stressful that situation was. They made sure I was taken care of from start to finish. Highly recommend coming here!!

Amazing experience at the Sheraton Grand Hotel downtown Los Angeles. The service is impeccable from the time your are greeted at the front entrance. The lobby is impressive and rooms are refreshed and clean as a whistle. The hotel staff from front desk, phone reception, to housekeeping is attentive and respectful. The dining experience is top notch at the District restaurant located on the hotel basement. The hotel is located in the center of the Bloc shopping center where you can spend hours to enjoy multiple shops. This includes great parking valet service. There is a more affordable 24 hr parking garage directly across the main entrance if you desire. I would highly recommend the Sheraton Grand when staying in downtown Los Angeles.

This downtown property is consistent with what I think of when I stat at a Sheraton brand of Marriott hotel. The lobby is nicely arranged with lots of places to work and interact. The front desk staff greeted me quickly and was very helpful. The rooms are a generous size and decorated with an updated woodsy theme in the main area and a disco-deco style mirror in the bathroom. The bed was very comfortable with excellent quality linens and pillow choices, which is very important to me. The bathroom amenities were full sized, which I really appreciate to cut down on plastic waste AND that you aren’t limited to tiny sized amounts of product. Unfortunately, all three of the shower bottles were empty or nearly empty. I would give the hotel 4.5 stars because it’s good, not perfect. Since I can’t do that, I’ll be rating the hotel at 4 stars.