Sheraton Grand Los Angeles reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

1546 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Unexpected fees

Jtg415 (Yorba Linda, California) on Feb 22, 2024

The room was okay, but... We just had some issues with surprise charges. They charge a $25 "Destination Fee" which is non-negotiable and not disclosed at time of booking. They claim that you can get credit back if you go to their restaurant, etc. We ended up changing our plans and went to their restaurant to get the fee credited back to our account. Seems manipulative. Valet parking is stated to be $54 but expect $59.40/night as they charge tax on that. I'm not a fan of surprise fees. They also threatened to charge us $70 for 1 pm checkout after we were told during check-in that 1 pm checkout would be fine given our Gold level Bonvoy status. After escalating to a manager, they dropped the charge.

TripAdvisor users rated this property 5 out of 5

Consistent business hotel

Connector761797 (New York City, New York) on Feb 20, 2024

I have stayed at the Sheraton Grand many times since it was remodeled in the mid-2000 teens. As other reviewers have suggested the top floor gym and health center are certainly highlights. I have eaten in the downstairs restaurant multiple times and the food and drinks have been of high quality and reasonably priced for a nice hotel. The rooms are clean and well maintained although a little on the darker side for my personal taste. I am an Ambassador level customer for over 10 years and my status has been recognized and properly treated. The area around the hotel has continued to gentrify and improve in the years that have been staying here.

TripAdvisor users rated this property 5 out of 5

Chris in the Club Rocks! (Sheraton Grand Los Angeles)

Melinda S (Morgan Hill, California) on Feb 17, 2024

Chris in the club provides the most professional and attentive service. It's fun to watch him greet every guest as if he knows them or as if they are "family" and to remember what each of their preferences are, strike up new conversations or continue one from a day, week or even month before on their last visit. He sure makes the club a warm place for visitors to feel at home while staying at the Sheraton Grand Los Angeles. What an asset the Sheraton has in Chris! (MS)

TripAdvisor users rated this property 5 out of 5

Our Experience at the Club Lounge

T M on Feb 16, 2024

Lupe and Manuel’s service was top notch! They were so welcoming and made our time for breakfast one to remember. The food was stocked and fresh, and the area was clean. It’s not often that you find people that care and are genuine. We know that our stay was quick and in out and I truly appreciate them making it so memorable!

TripAdvisor users rated this property 5 out of 5

The Sheraton Grand Los Angeles is Grand!

Charelle J on Jan 30, 2024

I have been traveling to Los Angeles for many years and recently started staying at the Sheraton Grand and it has been a wonderful experience and is now, my place to stay! The hotel is modern, the aesthetics are wonderful, and it has every amenity you need whether traveling for business or pleasure. I especially enjoy the Concierge Lounge on the 26th floor and Manuel and Lupe are the best! They are extremely accommodating and welcoming and make the concierge lounge feel like a home away from home. They go to great lengths to make your stay pleasant. Housekeeping is also wonderful and easily accessible throughout the day -- they too aim to please, especially Adrianna. I can't say enough wonderful things about the Sheraton Grand. Come experience it for yourself.

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