TripAdvisor Traveler Rating

Staff and service were great. The room price was great. However, parts of the hotel, and the lobby especially, were nicely renovated, but there were parts that needed serious updates, such as a worn-out desk. The location is conveniently located on top of a metro station, but unfortunately, it does not feel safe if you walk in the wrong direction. I noticed, however, that the building has a significant security presence that makes me feel better about staying there.

This hotel exceeded our expectations! When we arrived we had Miguel at the front desk check us in early! He gave us an upgraded room that was bigger! It was quiet, had a comfortable bed, great shower, and great a/c! He truly made us feel valued and important! He went above and beyond our expectations! Then that night we checked out the hotel and saw this lounge on the 26th floor. I didn’t have access. I went to the front desk and spoke to Benjamin and asked if we could get access. He said absolutely! It really blessed us as we had limited finances and were able to get a nice breakfast free! Upon going into the VIP lounge we met a kind man Manuel who worked 5-10pm that night. He made sure we were taken care of and that we had everything we needed! Also went above and beyond! We met Antonio the Restaurant Mgr., Miguel, and Christopher who also worked in the lounge. All displayed excellent customer service! Upon checkout we had Jun at the front desk. He thanked us for choosing the Marriott and hoped we enjoyed our stay! All these people are truly amazing! They all displayed exceptional customer service! They all made us feel valued and important! I can’t say enough! We definitely will be back when we visit again! I hope these servants are recognized for their excellent service! I highly recommend this hotel!

The best hotel with the best staff I stayed at. Great experience, very welcoming and professional. The rooms were very clean, the staff was very nice and the service was extraordinary. I felt the staff went above and beyond. I highly recommend this hotel in the DTLA area.

This is our go to hotel for downtown LA stays. The location is perfect and there are lots of great restaurants locally that we enjoy going to. Everyone at the hotel adds to the great experience. Special shout out to the Valet car service guys Ron, Joaquin and Rigo for their outstanding service.

Good location not too far from the convention center. Attentive Employees. The onsite restaurant, The District, had good food & drinks and friendly employees in the bar & dining areas. Valet Parking only at outrageous prices. The hotel is attached to an open-air mall called The Bloc. It has a few restaurants, stores and beauty services, but it was a much smaller mall than I was expecting.