TripAdvisor Traveler Rating

I just returned from a seven day all inclusive stay at the Granada El Sid. Things you must know before go. They will charge you an extra $15 per night of your stay. This is deceptive since it is not clearly stated on their website ??. I was deciding between this and another hotel but went with Granada because it was cheaper, with this additional cost the other hotel would be a better deal. The Access to all hotels on the property is limited.?? I could use the pool and get drinks at the Muro but not food! Yo will have to buy food there. You can view the Marina Hotel but even with all inclusive, you will have to buy your food and drinks there.?? The Granada is quite and dated. There are no activities there.?? I was removed from the hot tub at the Muro that is not included in my all inclusive stay.?? The nightly shows were good but mostly in Spanish so it is different to understand what is going on. There was Karaoke some nights.There is no disco, no music for dancing. That was disappointing ??. The food was ok, but often cold. For the specialty restaurants. It was hit or miss. We went to the Japanese Restaurant twice once it was ok the other time it was terrible. The food was cold and tasteless. My friend lost a hoodie from inside the drawer in his room and another guy lost his shoes. The staff were not very helpful ??. They suggested that he may have left it elsewhere and took no responsibility ??

The El CID Granada is a quaint quiet retreat. No lineups for tables or Buffett. Always chairs at the pool..You are steps away from the sister hotel and beach at the Costilla. We were there from Dec 22-28. Positives- clean hotel and rooms. Quiet pool and eating area. Having the busier hotel, large pool and beach across the road with full access was great and gave you more choices. Kitchenette in room was handy. Friendly front counter on check in/out. Negatives- rubber sheets on the beds. I don’t know if I have ever seen that before? Buffett staff were not friendly and definitely catered more to locals than English speaking guests. Having to pay for the water bottles in the room was odd to me when you are all inclusive. We felt safe in the area and enjoyed walking in the area. There was an excellent grocery store a block away to get munchies etc. There is a Starbucks near by with hammock chairs in an open porch to sip coffee in the evening and watch the activity. We would stay here again but would check out the EL cid across the street.

UPDATE: The same day I wrote this the manager Daniel found me and let me know that I should tell an employee and they would deal with it. He was very nice and seemed sincerely concerned. We’ll definitely come back! Im at El Cid Granada currently. We're owners but have never stayed at Granada before. It's a little bit older and across the street from the beach but it's nice and the pool is quiet and relaxing. I thought smoking was banned in public so l'm disappointed that it's not enforced. The upper rear pool area allows smoking, but people are smoking right behind me now in the lower level. I have asthma and what is becoming bad reactive airway and the cigarette smoke is literally causing pain in my chest.

My wife and I stayed two weeks at the El Cid Granada Hotel in October/November 2024.   The resort was a very pleasant surprise, especially after having read a number of negative reviews before making our reservation. If you are unsure about choosing El Cid Granada, take those negative reviews with a grain of salt. El Cid Granada makes for a relaxing, entertaining, memorable sun vacation. We plan to return next year.  In short: Service: Excellent. Staff: Friendly, welcoming, professional. Front Desk staff, especially, are extremely helpful and friendly.  Special thank you to Daniel. Property: Well maintained, pleasant to walk. Rooms: Spacious, clean, excellent A/C. Restaurant La Pergola in El Cid Castilla was our favorite place to eat. The food is very good: quality, presentation, and variety. Staff are super  friendly and welcoming and the service is attentive. Special thank you to Victor for being so helpful and accomodating with my wife's dietary restrictions.  Nightly entertainment is always fun and it is obvious that a great deal of time and effort goes into planning and delivery. All performers are very, very good. Mariana stands out for her stage presence and poise.  Francesco is an amazingly talented juggler and his quirky dance moves never failed to makes us laugh. One aspect of our vacation was at times frustrating: the beach.  The beach itself is pretty, offers amazing sunsets, and is clean. But, there are not nearly enough beach chairs and palapas for shade. How can 3 hotels only make 17 palapas available?!  The shortage is so obvious that beach vendors have stepped in to fill the glaring gap by charging 200 to 300 pesos per day to rent a couple of (very uncomfortable) plastic chairs and beach umbrella to hotel guests.  The incomprehensible palapa and beach chair shortage is made much worse by entitled (mostly Canadian and American) tourists who think it is just fine to place towels on beach chairs to "reserve" them first thing in the morning. Most of these individuals don't end up using "their" palapas and chairs for several hours.  In the meantime, other guests, including families with babies and elderly guests, roam the beach loking for non-existent chairs and no palapas -  just so someone's towels or sandals can relax on the beach for hours. Others feel entitled to not only "reserve" chairs for themselves but also claim one or two more for their bags, purse, and hats. Yes, I am talking about supposedly mature adults. Mind boggling how - even on vacation - some people can be so selfish and inconsiderate. Unfortunately, the resorts do next to nothing to discourage the behavior, even though at any one time a quarter of palapas and chairs can be seen "reserved" and unused. This was our first time in Mazatlan and we ventured into the centre of town and found it safe, pleasant to walk, rich in history, and full of helpful, friendly people.  We plan to return to El Cid Granada next year.

The staff is amazing!! This week we come to celebrate my birthday and the housekeeping staff went above and beyond to make it special! Karina housekeeping supervisor did an amazing job in decorating! Manuela our housekeeper is so friendly and always does an amazing job in making it feel like home. Luisa is amazing she does turndown service at night. Delina the General manager for housekeeping is every attentive to the guest needs and delegates very well. Daniel the general manager for the hotel always stops by to check that everything is going well with stay. The staff in general makes sure to remember to say hello and recognize you for a special event. I must say that they sure do know how to make your day special. The elite club staff made sure I received a special bday cake in our room!! Big thank you to a great experience!