TripAdvisor Traveler Rating

It’s was so much fun n a great experience to all my family. I would definitely recommend it to all my friends n close family all my family loved it especially the workers at the food places like the servers n chefs

Had a lovely visit here with the kids. Good cocktails. Staff could be a bit more friendly, but they tried to do a good job overall. Late checkout was not possible. I would come back here but Id love to see more of the area around from a different hotel.

excellent staff and service. they went out of there way to the experience very memorable. the food was excellent with a great variety. they were when we needed something for the room. just an overall perfect vacation ??????

We absolutely loved the people! We absolutely hated the FOOD! People 1st Martin and the entire breakfast crew at the Moro Beach Mexican Restaurant is an awesome experience! So friendly, So Nice and great service! The staff as a whole are friendly and nice. Karli and Sonia at La Marina are wonderful!!! Our housekeeper, Veronica, is a sweetheart. We accidently met some corporate folks, Lacy, Gisele and Raul at lunch and they were fun and friendly! THE EXCEPTION: Claudia Juarez Meza customer service supervisor is a joke, rude and should NOT be talking to guests! She should work in the basement far from any guests! THE FOOD: The good...Poolside food service and the Mexican Restaurant for breakfast is very good. The Italian restaurant food was ok but once again the staff was excellent! Everything else was either bad, really bad or terrible! Now the really bad part! Getting bottle water was a hassle! Cups of water are okay but simply don't fit in a pocket easily! No one wanted to give us bottles of water, all inclusive!, and even our room didn't have a single bottle of water. We literally were so frustrated that we made 4 trips to OXXO to purchase water! That's ridiculous and needs to be fixed ASAP! Getting a snack like an apple, orange or bananas is also IMPOSSIBLE at this resort! BOTTOM LINE: Even though we loved the people we will not return and can't recommend this hotel at this time!

The Granada is a lovely intimate hotel. An oasis in the middle of the city. Very comfortable rooms, wonderful staff, mellow laid back ambiance. Sadly, the food left a lot to be desired, as most places that have gone all inclusive do. We were not all inclusive and did eat a few times at the hotel. The orange juice was wonderful but the rest of the food was mediocore at best. Luckily, there are many wonderful places to eat in Mazatlan. We enjoyed watching them turn the daytime restaurant into an Argentinian steak house every night. We did not enjoy the 40 USD charge per device for internet. Or $25 per device for 3 days. The internet was slow and sporadic even at that exorbitant price. El Cid hotels have always been way behind the times as far as internet. One of the reasons that we rarely stay there and choose one of the other much more internet friendly hotels. Such a shame, really. All in all though, we enjoyed our stay at the Granda. It had been at least 20 years since we stayed there and it was fun to replay memories. Too bad the food is not exceptional and the internet situation is ridiculous.