TripAdvisor Traveler Rating

Our service was amazing thanks to our servers Iker & Alfonso. They were really attentive & made our experience great. Iker also presented us with the tiramisu cake & it was delicious ?? El servicio fue excelente Iker y Alfonso hicieron nuestra experiencia muy agradable, fueron muy atentos.

My wife and I truly enjoyed our stay. The staff went above and beyond to make our stay as enjoyable as possible and did everything they could to accommodate our requests. I ate at all the restaurants and based on my personal tastes, the food ranged from good to excellent. My favorite food items were the steak sandwich from the room service menu, the omelette station and white menudo at the buffet, fish ceviche/ pescado zarandeado/carrot cake from Cilantro’s, the sashimi and Red Dragon roll from Pescados, the beet salad/clam chowder/beef filet/cannelloni/chicken parmigiana/tiramisu from Angelo’s. All the staff were polite, answered our questions, gave assistance and 99.9% were super friendly and approachable even if they were busy. But, there were a few that stood out for their excepcional customer service: Carlos at the front desk; Iker and Alejandro at Angelo’s which was one of the main reasons we kept going back for dinner there. The facilities and room were kept very clean even throughout the busiest times and rarely did we see empty beer cans or cups left on tables for more than a couple minutes. Also, I never saw any trash anywhere, it was nonexistent. The only two things I would say need some improvement is: 1) the room did have a slight odor, like when something has been enclosed for a while and 2)The bed was a little too firm for my liking. However, when I mentioned it to the front desk, they immediately called housekeeping to see if they had a mattress topper available and they did so that helped. I would definitely recommend staying at Pueblo Bonito Mazatlán. I look forward to coming back again before the year is over, that’s how much I enjoyed it!!

2nd time to this Resort! Met Patty at check in desk.Always a smile to greet guests and very helpful during our stay.Caught up with friends we met last year from Minnesota having their annual stay with others! We stayed for 9 nights,comfy king bed and great view of the ocean! Really like the smaller resort feel. (247 rooms).Pools had comfortable water temperature but lack cushions on the loungers.Fun daily watching the surfers.Met up with favorite beach vendors for silver (Leonardo)& bead jewelry(Lupita). Paloma’s Restuarant was great for breakfast buffets and Isabela made up our yummy special order omelettes. Enriquez and Adrian were right there with coffee or mimosas! Palapa pool bar Richardo and Juan were great servers offering daily happy hour specials! Cilantro’s Restaurant was nice for outdoor lunches and dinner inside with a great bar. Wonderful friendly service by Isai,Luis and Pedro! Water aerobics,cards,daily bingo was fun with Charles!We will definitely return next year! Gracias Sharon & Doug

We enjoyed our time at Pueblo Bonito Mazatlán! The atmosphere is happy and chill with a variety of mostly mature guests and some young families. Poolside bevs, and culinary delights including tacos, ceviche and nachos delivered by energetic Antonio kept us happy while we read, rested and chatted! Food and service in the on-property restaurants was great! Hotel Bonito offers clean and comfy rooms with beautiful ocean views! This vacation with friends was perfect!

Family of 4, 2 boys, 13/16. The service was amazing and the food was fantastic. We really appreciated the non-buffet options. The rooms were clean and spacious. Every room has an amazing ocean view. The weather was a little chilly so the warm pool was perfect. We loved how close the resort is to shopping and restaurants. We used Uber and Pulmonias to yo to the Golden Zone, the Malecon and old town. We felt safe the whole time. Highly recommend this resort.