Pueblo Bonito Mazatlan Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

3371 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Lovely stay and whale watching

Kpfranklin on Feb 24, 2024

We had a lovely time at the Pueblo Bonito Mazatlan. The beach and pools were excellent and the staff amazing. Big thank you to Arturo who organized a whale trip for us. We went on a private small boat and saw lots of whales. We looked at other options for whale tours outside of the hotel and found this was actually very reasonable. Arturo made sure everything was perfectly planned. We had a great stay!

TripAdvisor users rated this property 5 out of 5

Bass fishing at Pacacho

Marjory V on Feb 20, 2024

Had a great bass fishing experience with my son arranged by Arturo at PB Mazatlan! It was exactly as he explained! He met us in the lobby at 5 AM to be sure everything was ready to go. Great fishing and good equipment. The trip out to Pacacho was included, with a very interesting driver! Will definitely do this again through Arturo!!

TripAdvisor users rated this property 5 out of 5

Excellent service and food

Vanesss H on Feb 18, 2024

We just returned from a wonderful trip to the Pueblo Bonito Mazatlan. Every meal we had was excellent. The Japanese restaurant was our favourite, Cilantros and Angelos were excellent as well. The buffet had good food, but a little more variety would be appreciated. The servers at the pool were great, make sure to tip them for their hard work and to ensure great service! They give out unlimited large bottles of water. We really appreciated this after hearing about another resort that only gave out 2 bottles per person for the week! The liquor selection was great; we enjoyed trying different tequilas and the cans of Pacifico are so much better than draft beer! The whole resort was very clean and quiet. Our room was wonderful with a view overlooking the resort and ocean. The maid came to clean our room at the same time everyday which was nice for planning when to be away from the room. There’s only one bar on the resort and it closes at 11pm so if you are looking for a place to party this is not the resort for you. The location is great, there’s tons of shopping and bars/restaurants within walking distance. The beach out front had very nice sand. You can walk barefoot for miles. Wifi worked great throughout the entire resort, even out on the beach. My only complaint about Mazatlan is the weather was a bit chilly (average high was 23°C) and it rained for two days straight, which everyone kept telling us was unusual for February. I would go back in March or April when it’s a bit warmer! Overall, I don’t think you will find a better resort in Mazatlan! Everything was top notch!

TripAdvisor users rated this property 5 out of 5

Wonderful stay!

tracyk000 on Feb 17, 2024

Everything was wonderful. The staff is super attentive, the food was excellent, and the drinks were tasty. I thought we would not have access to a fridge, but we were pleasantly surprised to find a small kitchen in our room (a junior suite with king bed above the La Cabaña pool). And we actually enjoyed the Banda music, which only played in the afternoons on the beach. We had a great time and will be back!

TripAdvisor users rated this property 5 out of 5

Amazing time at P.B. Mazatlan!

moe95 (orangeville ontario) on Feb 17, 2024

We just returned from a 2 wk stay at P.B. beach resort mazatlan. Booked A/I beachfront rm and it was stunning. The resort is small, perfect for us, clean, and the food was great. Buffet, cilantros, and Angelos, all good. I'll start with the manager Carlos Ortiz. He's a very caring, professional man, whose main concern is the guests comfort, and will do his best to clear up any problems that may arise. Also he'll take time from his busy schedule each day to stop and ask how things are. Next, a shout out to Miseul, the food and beverage manager. He always stopped to ask how we were making out and was everything fine, or just a friendly chat. Front desk staff are all amazing. Had an issue with the sink in our room, first question was "do you want to be moved". We did just that with the same view and a king bed. Thank you Patty and Julien. The bar staff: Guillermo you are awesome! We sure had fun, and my husband will always remember "Bruce Lee". You're a darn good worker. Can't forget you Juan. Still learning but will be just fine. A huge thank you to Oscar. We looked for him to be our waiter at the beach because he was fast, prompt with your order, not easy in sand, and an all around friendly person. Can't forget Sebastion at the bar, and Juan (who's been there 36 years)! Both hard workers. Lastly, such friendly service at the buffet and Cilantros, with a shout out to these wonderful people: Jorge, Enrique, Rivera and Gonzolo and more. Thank you. Nice perk with the use of sister property, The Emerald. Would highly recommend this resort

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