Sunset at the Palms Resort and Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

4148 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Best wedding anniversary!

Passenger100392 on Feb 05, 2025

Thank you Subset at the Palms for the best 25th wedding anniversary. All the staff from our consierge Bianca, to our bartenders Cash and Kirk and message therapist Petunia and the rest of the staff really go out of their way to make you comfortable and relaxed. Was a great week. Can’t wait to go back. Everything exceeded our expectations Best vacation. See you next time Sunset !

TripAdvisor users rated this property 5 out of 5

Sunset At The Palms , perfect for experiencing Jamaican hospitality.

Sue W (Market Harborough, United Kingdom) on Feb 04, 2025

Arrived exhausted after a long flight from the UK but as soon as we entered SSATP we were welcomed by the friendly reception staff and given a quick tour of the hotel before being shown to our cabin. We were blown away by the beautiful gardens ( Linford the head gardener is the tops),we could hear the Tree frogs as we walked along to our cabin. The bed was super king sized and very comfortable. The room was large with a well stocked fridge,but did lack any drawers. We did have a closet to store clothes,which was acceptable ,if a little quirky . The food here was excellent, the wine served with our meals was very acceptable. There were local fruits,vegetables alongside a good choice of meat/fish dishes. We never had to queue to be seated at a table in any of the restaurants or beach bar. The beach is beautiful and we watched the sunset on Wednesday the restaurant is moved to the beach (unless there's a storm) where an amazing barbecue takes place. The staff were friendly ,helpful and polite throughout our two week stay. The pool and the surrounding area were immaculately kept clean, towels plentiful and a fantastic pool bar serving delicious cocktails and drinks. The coffee bar was just behind the pool so life was easy & we had the most relaxing holiday ever ! There wasn't a lot of entertainment in the evening but there was a band on a few evenings, a singer and a great pianist. We were more than happy to sit with a 'Jiggy Coffee' and chat to fellow guests and staff. We took a trip to the YS Falls which was organised by the hotel for us. We traveled with 4 other lovely guests in a mini bus/ taxi driven by the incredible Sinclair. This man is a gem ! He chatted to us throughout the trip telling us lots of stories about life in Jamaica and made the 2 hr journey to the falls enjoyable. After a swim in the falls we went to the Black River Safari where we saw several crocs in their natural habitat. After a fantastic holiday we hope to become green band holders on our next visit and join the many other returnees to this unique hotel.

TripAdvisor users rated this property 5 out of 5

Can't wait to return, this ain't over!!!

Extraordinary823043 on Jan 30, 2025

I went to SATP for a week with my friend and it exceeded my expectations having been to Jamaica twice before. It is a completely different experience than the typical big cement mega hotels on the beach. Everything was perfect for our stay including the accommodations, the dining and the service from check in to departure, no worries mon. Much respect to the staff for their attentive service especially to Brittany who made us smile every time we saw her and also Odine, Jason and all of the beach staff who we interacted with.

TripAdvisor users rated this property 3 out of 5

Dated resort in need of some updates

729wyatts (Aberdeen, South Dakota) on Jan 28, 2025

While the resort is nice and peaceful be aware that there is nothing modern or updated at all. We felt like we were dropped into 1982 when we arrived. Our room had a physical hotel and safe key, others in our group did have keycards, but not us even though we were in a “premium” room. The workers and food were very good, so no complaints there. The beach is across the road, but there is a full bar, food and restrooms there. We never had an issue getting a lounger, but they are in need of replacing a big number of chairs. Overall the resort is OK, but for the price point it doesn’t hit the mark.

TripAdvisor users rated this property 5 out of 5

Haven for relaxation at Sunset at the Palms ????

Kay S on Jan 22, 2025

Sunset at the Palms is a truly rejuvenating experience, offering the perfect blend of serenity and warmth. The exceptional staff and exquisite cuisine, showcased at the Lotus Leaf Restaurant and Chef's Showcase Dinner, exceed expectations. The intimate boutique setting fosters genuine connections with the staff and fellow guests, creating a sense of community. While it may not be the ideal destination for those seeking a vibrant party atmosphere, the Palms is a haven for individuals seeking relaxation, reconnection, and outstanding service. Its loyal guest base is a testament to its enduring appeal, with many couples returning for their second or third visit – a true endorsement of its transformative power. ??

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