TripAdvisor Traveler Rating

Went here for my wife's 50th, despite myself emailing them months before to see if they could make this extra special. and give us one of their best. rooms this didn't, happen and the complete opposite did. We were in one of the 3 worst rooms , the ones that are right next to the road so very noisy and difficult to sleep.Asked to be moved but said they were fully booked, seemed to me like they just couldn't be bothered, returning guests get best rooms. Room was ok but cleaner seemed to not bother unless you left a tip everyday, I usually tip after the last night. Guests are treated differently, American/Canadian take priority as they are returning guests so that's really nice ! No towels for pool or beach most days, bit of a shambles. Not towel card system so guests just stock them up, saw numerous guests (American) with multiple towels leaving you to sit on hot sticky dirty sunbeds. Sunbeds at the beach were a disgrace, most broken/not working, very uncomfortable and dirty. Buffet food was good.Restaurant was good, food very good but service a shambles, left waiting for 30 mins with no one bothering to acknowledge you had arrived, long wait for drinks order to be taken, long wait for food order to be taken, when food turned up it was the wrong order so another wait. And yes a tip still expected. Excursions a disgrace, one of ours cancelled, without telling us, changed to another day and cancelled again , without telling us - changed to yet another day that we couldn't do so they looked at me as if this was my doing and when I asked for a refund looked at me like I had 2 heads. Other guests complained about trips too. Place stunk of weed. Americans/Canadians treated like royalty and because of this think its ok to be rude, push in at bars and demand drinks even though you are stood there waiting and as they flash a few dollars about get what they want. Room service? Joke, never answer the phone.All in all if you are American/Canadian or a returning guest then I'm sure you will have a great time. Jamaica is very nice, Negril is very nice. Would I go back ? To Jamaica - yes, to Negril - yes to Sunset at the palms? Not a chance in hell, without doubt t the worst hotel I have ever. stayed at. Disgrace.

I spent a few relaxing days here after my Island round-trip. I liked the fact that this is a small, quiet hotel without big animation-teams, blaring music and masses of drunk-by-noon tourists. I just wanted to relax and this was the perfect place for it. The hotel grounds are lush and green and everything is close together. I loved the food and choice at breakfast with a visit from Bob the cute little cat. The best food was at the Lotus Leaf restaurant. The bar in front of it makes tasty chocolate Martinis! The beach can be reached in a few minutes and I always found a place in the shade. The sunbeds are a bit uncomfortable and could do with an update. Service at the beach is very good, there is a bar and also very clean bathrooms. The pool area is also very nice with plenty of sunbeds and the bathrooms there very nice, modern and bright. Even better than in my room. The rooms are comfortable, with a big bed, a bench and table with chair. There is air con which is needed as some windows have no glass, but a fly-mesh and plantation-shutters. Even though they fog for mosquitoes every 2 days, you do get them in the room and outside in the evenings, so a strong mozzie-spray is essential. The closet for clothes is next to the bathroom, there is a safe, iron and ironing board. What is missing are drawers for underwear and smaller clothing items. I had to leave them in my suitcase for lack of room. The bathroom is a bit dark and could do with more lights. My sink had several cracks in it and was leaking. The shower was big but I never managed to get hot water. I had a lovely massage and had laundry done which came back the same day even though it said it was next day service. It was also not too expensive. The staff are all attentive, nice and helpful with a positive attitude. This is a gem among the mega hotels in Negril!

My Husband ,myself and our best friends spent an incredible 10 nights here. It’s now one of our favourite destinations. Such a beautiful resort and the most friendly staff we have ever met. There are too many to name individually but everyone made us feel special. We all prefer a small hotel and this was perfect .The rustic rooms, excellent food ,perfect setting and we loved listening to Paul playing the piano and joining in with the singing ( he even gave me a couple of lessons when he probably just wanted to go home) thank you Paul. We would love to return one day.

We booked a 4 day trip and added Club Mobay upon arrival at the airport. This is a concierge service to rapidly get you through customs. They offer drinks and a meal as you wait for your driver to arrive. The drive from Montego Bay to Negril does take an hour and a half. Our driver Lloyd Davis did an excellent job of telling us about the island as he drove us. Upon arrival to the Resort, we were greeted and assisted in unloading luggage. We had drinks served as soon as we sat down. The check in was easy but we arrived so early our room wasn’t quite ready. However we were advised we could enjoy the amenities immediately. We walked the resort and enjoyed many beautiful gardens, the pool, spa, gym, dining areas and bars. Once we arrived to our room, we noticed some goats behind our treehouse. We also had a few ants in the bathroom. However as long as food wasn’t left out, there was no bigger issue during our stay. One of our favorite memories was meeting Linton, Cash and Nadine as they worked the pool bar. We really loved chatting with all of them. In fact we continued to look for them every day. It was like seeing family. The hospitality is hands down going to separate this resort from others. We did make our way to the beach, which is across the street. There is a crossing guard waiting to help you across. The beach was gorgeous, clear water, beautiful sunset. The resort also has a bar and food items for you to enjoy on the beach as well. Order away and enjoy the crystal clear waters. The resort also includes non motorized water sports. Such as paddle board, kayaking, etc. Just sign a waiver. There are resort staff on the beach who help you set up on the beach. Helping put out your beach chairs, towels, bringing food, drinks. We were also able to make reservations for the Lotus Garden and the Chefs choice dining halls. The buffet is always an option as well. The pool is open until 1 am as is the bar by the pool. There are garden tours, breakfast with the goats, etc. There is also a piano bar and live music some nights, a bon fire on the beach. Mosquitoes are a big problem, at 5:30pm approximately they defog the premises so it is advised to be indoors while they do it. However the rooms do have lemongrass mint lotion and using this serves as a repellent for the mosquitos. I used it daily and only noticed one bite the entire visit.

A great place to get some R and R. Thanks to all the beautiful staff at SATP for making our getaway so special. It's quiet, rustic but clean, great food, lovely spacious rooms. Chef Michael and his team cooked up great meals, our couples massage was totally relaxing and professional, all the staff were friendly and helpful. Laying on the balcony and watching the hummingbirds fly by under the palm trees, floating in the crystal blue waters on the beach listening to reggae- all irie :) Some tips- Running along the beach to get to 7 mile beach was challenging- had to run on the road and the only resort that would let me cut through to 7 mile was The Boardwalk. Expect to get bitten by sand fleas and sand flies especially if watching sunsets...which were gorgeous!