TripAdvisor Traveler Rating

Sunset at the Palms is one of the most relaxing places we have ever stayed in. It isn’t a large hotel and would not suit people looking for excitement but it is so welcoming and friendly with the nicest staff we have ever met. Everyone from the groundsmen and gardeners, the cleaning staff, the waiting staff, the bar staff, the pool staff and the chefs is proud of their resort and they are all so welcoming. The main grounds are well kept with trees, plants and lots of birds and tree frogs. This makes staying in one of the rooms, 11 steps up from the ground, an absolute delight. To walk the winding paths from your room to the main area is a joy at any time of the day with the sounds of the creatures all around. Our room was 101 (don’t laugh) and it had everything we needed. The bed was large and extremely comfortable, the air conditioning and ceiling fan helped us to adjust the temperature to exactly how we wanted it and the bathroom had a large shower (although occasionally the water was only lukewarm which was fine in this climate.) Our only slight concern was the storage space for clothes as this was a rail and some shelves but this did not cause us any problems once we settled in. The pool is lovely with clear, clean water and a swim up bar. We could always find a sun bed, possibly because a lot of people went to the beach. The beach is just across the road and there are people there to stop the traffic enabling you to cross safely. The beach itself is lovely with white sand and clear, warm sea. Staff assist you to find the best seats for your needs, under a cabana, a tree or in the sun. There is a bar there and they serve lunches which are cooked while you wait. There are also spotlessly clean toilets. Back in the main hotel the food is excellent. There is a buffet breakfast, lunch and evening meal and although the selection is not huge, the quality of the food available is exceptional. In the evenings the tables are beautifully arranged and set, a far cry from some buffets we have been to. Three times a week you can book into the Chef’s Showcase which is a 4 course sit down meal where the chefs prepare and serve their own creations. We went 5 times over our two week stay and every dish was different, possibly apart from the soup course where we may have had an amazing pumpkin soup twice. To watch the chefs’ pride in their food and how much care they take in presenting each course was delightful. There is also the Lotus Leaf restaurant three times a week which has an à la carte menu. This doesn’t appear to change but we ate there twice and enjoyed both meals. The concierge staff were always available and happy to help in any way they could. Talking to all the staff we felt that the management had built up such happy, loyal staff that they should be extremely proud.

Just returned from Sunset At The Palms and have to share the love!! Stayed with 2 friends for 5 days; we were welcomed by the lovely Krystal (our Concierge) and was made to feel at home immediately! The rest of the staff took the reins for the rest of the week and as a long-time Service Industry employee back in Toronto I was constantly impressed with the genuine warmth and sincerity of each member of this resort!! Shout out to Tameka, Christina, Cornelius and the fine gentleman who led us on our garden tour...In short, if it is relaxation and quiet you are after for a getaway make it Sunset At The Palms. I shall be returning. Cheers!! Randall L.

While in Negril for my birthday weekend, we enjoyed an evening at this property. The food in the main dining room was amaaaaazing. Service great. Then we went to the piano bar and played scrabble while sipping margaritas. The vibe was wonderful and we had great fun!

The bad: Never played beach volleyball - was told the net needs repairing TV only 32" Hot tub could have been warmer but at the same time a cold front was in effect. Cats at resort are not fixed and there are now some kittens [which I feed] Ran out of my alcohol [ my own fault ] Visiting reggae band far too loud for such a small area. I told the singer great songs but too loud - comes back a few days later - still loud and verbally complained they had only received 3 tips in the basket. The good: All wood everywhere All open to the air The happiest staff I've ever met on vacation Great background music most everywhere - reggae and "island" Buffet breakfast, lunch and dinner The veggie burgers are better tasting than Couples Negril 2 resorts over The good outweighs the bad - I'm returning next month

From arrival to departing we had a Fabulous stay at the Sunset at the Palms. Most amazing staffs, friendly, always smiling and always going above to assist you. They are (staffs) top notch 5 Stars ! The Treehouse room are extremely romantic and cozy. Sleeping and waking up to the sound of Lots of wildlife and the view of greenery around the resort is breath taking. Food is spectacular, two thumbs up to the great chefs, kitchen staffs and waiters, waitresses of this resort. The Only Downfall is there cappuccino machine was broken and not working but they had Local Jamaican coffee. The beach is the best, clean to perfection with attentive staffs, live musician on the beach ( Donavan) we will miss him, lots of local shops down the beach, marine life off the beach, huge 4 foot stingrays, fresh lobsters and crabs and the best Catamaran cruise excursions with LITTLE REEFER LOCALS doing party cruise, Snorkeling in the Fire Coral Reef, swimming in the Cave where some of the pirate of the Caribbean was film, cliff divers plus stopped at Ricks Cafe to eat and drink with the amazing shows and wonderful Cliff Divers.