Sunset at the Palms Resort and Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

3866 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Jamaican Gem

Greg P (Shelbyville, Tennessee) on Sep 15, 2023

My wife and I went for her birthday, previous time was anniversary. Rooms are excellent, private balcony overlooking beautiful grounds, individual cottages. Quiet and peaceful setting, no kids, great for couples. Beach is outstanding, love getting lunch at the beach. Food is plentiful, not excellent but quite good. Definitely arrange for dinner a time or two in the Lotus leaf, and my wife really enjoyed the massage and facial in the spa. Club Mobay VIP arrival is EXTREMELY helpful on arrival, clearing customs. All staff are outstanding. Kind, happy, enthusiastic only begin to describe them - gift shop, concierge, restaurant staff, beach staff, spa staff all were amazing. As returning guests we were treated like family, dinner with hotel manger was extra special. We will definitely be back!

TripAdvisor users rated this property 5 out of 5

exceptional stay for a solo retreat

tiffany b on Sep 08, 2023

Sunset at the Palms was one of the most uniquely luxurious stays I've ever had at a hotel anywhere in the world. The grounds are gorgeous and serene, and there's really nothing like waking up in a treehouse nestled within the lush greenery. Rooms were very clean and exceptionally well maintained, with huge fans and central air to offset the humidity. The Blue Mountain coffee bar is fantastic. The tv is minimally functional but you won't miss it eating delicious food while lounging at the private beach all day or sipping cocktails late into the night at one of the resort's pools featuring live music. Excursions and travel around the island were super easy to arrange with the front desk and concierge - thank you to Sasha Kay for making my stay so great! In fact everyone who worked here was exceptionally friendly and helpful from start to end of my stay. Even though the vibe can definitely double as romantic, it was perfect for a solo getaway and exactly what I was looking for as a contrast to the typical big resort scene in the Caribbean.

TripAdvisor users rated this property 2 out of 5

Important - check with travel agent if travelling soon

kimatkn (Studham, United Kingdom) on Sep 07, 2023

Quick advice - if travelling here in sept/ oct, check with your travel agent. We are here now and pool/pool bar/jacuzzi area is a building site. We have been here many times and love the resort but it is just not the same currently. Hotel had apparently advised agents, but we weren’t told till we got here! Marking as 2 currently - it’s usually a 5.

TripAdvisor users rated this property 5 out of 5

Great stay at this property

Rhett B (Cairo, Egypt) on Sep 04, 2023

A family member recently visited Negril, Jamaica, where they stayed at Sunset at the Palms Resort. Very quiet resort. Property is lush, well manicured and pretty. Met staff and was treated well. Staff responsive to requests. Of special mention are Concierge/Personal Assistants, Tammi Ann and Sasha Kay at the Front Desk. Positive interactions with Ms. Shannon, Ms. Claudette, Ms. Nareesa, restaurant manager Cornelius, Johannes at the morning Egg Station, and Mr. Lynnford the exquisite and knowledgeable plants concierge. My Thank You to All.

TripAdvisor users rated this property 5 out of 5

The BEST place to visit ever!!!

Keysha K on Aug 22, 2023

Where do I begin…We had the BEST vacation ever! My better half and I enjoyed our vacation immensely! From the concierge (the lovely ladies Ms. Amanda, Ms. Roshene and Ms. Shaimera) to the fantastic help from Mr. Nichoshann and Mr. Aldain. The food was great everyday because of these beautiful ladies Ms. Shawn, Ms.Claudette, Ms. Shirlene and Ms. Stacy. Ms. Rose the manager made sure we had everything we needed and even coordinated a romantic dinner on the beach (a dream of mine for a long time). The massages at the spa was GREAT because of Ms. Brenda and Ms. Lanisha. Young Mr. Aboston kept the drinks flowing at the bar (delicious all the time). Ms. Ericka made sure that everyone stayed safe. The rooms was spacious and extremely clean because of Ms. Lavern and Ms. Gloria. Last but not least the hotel grounds was beautifully taken care of and I even took a guided walking tour of the many different flowers on the property. The beach was simply gorgeous with plenty of space to stretch out. One of my favorite things to do was the paddle boat ride. Book a trip at the Sunset at the Palms you will not regret it!

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