TripAdvisor Traveler Rating

What can I say about Sunset at the Palms that hasn't already been said in other reviews? This place is PERFECT for anyone looking for a quiet, calm, beautiful and friendly experience! My wife and I celebrated her birthday there recently and could not have had a better time. The staff was outstanding, with special mention for Tameka, who my wife became fast friends with and who made her birthday the most special day anyone could have imagined! The whole staff went above and beyond to ensure we had a great stay and felt welcome, it was almost like staying with family! Paul, the Paino Man, in the Martini Bar was another highlight and hope he's still there the next time we come...and we will be back! I have never vacationed at the same resort twice, but Sunset at the Palms will be the exception. My wife and I are already planning our next trip. If you are looking for a party atmosphere, for lots of dining options and entertainment options, this is not the place for you! If you want to relax, enjoy good food, great people and truly special vibes, visit Sunset at the Palms, you won't be disappointed!

Arrived at the resort the morning after we were supposed to check in. Our rooms were not ready. Took about an hour to get into our rooms. When we did get the keys, our concierge said we we were getting an upgrade because our rooms were not ready. They only upgraded our friends but not us. My wife and I booked the resort and paid for the reservations using our timeshare points. Our friends went for free except for the all inclusive fee. I brought this up to management. Their response was we’re sorry for the mixup but there was no other room to upgrade to. They said that if something came open they would let us know. Never heard a thing. Because of this, we won’t be returning. Rooms are old and are in need of repair. A lot of noise from the street which is very busy. There’s little airport right next to the resort. Planes fly right over the top. Bartenders at the beach were very unfriendly. Probably doesn’t deserve 3 stars.

This was the best all inclusive my husband and I have been to. It was peaceful and relaxing. Highly recommend for those who want a low stress vacation. I would not recommend for loud groups who are looking for a party. The food was fantastic! Lots of local cuisine so if you can't appreciate that, this might not be the place for you. The staff were all amazing. Special shout out to Jason and Cash who were great at making us laugh and Clevon ( hope i got the spelling right) at the beach who helped set us up everyday. Everyone was fantastic! Really enjoyed the property and uniqueness of the entire place.

Second time there with my wife and had a great time. Very friendly staff and great food and drinks. Piano Paul is always a hit! will book again.

My wife and I spent a week for our second trip to Sunset at the Palms and the experience was, as expected, delightful. The beach was pristine, the food was excellent, the service friendly and inviting. The many wonderful people who work there become like family, treating one with love and respect. We had a great time having lunch with Betty and Billy Goat, were treated like royalty when we enjoyed a dinner at the Lotus Leaf, and dined with style and fabulous fare at the Chef's Showcase. We can't wait to return for our third go-round!