Sunset at the Palms Resort and Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

3700 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Fantastic First Time In Jamaica Credit to Sunset at the Palms

Departure52454218607 (Aurora, Illinois) on Aug 08, 2022

I was thrilled to experience Jamaica for the first time, and as it happens we were extremely fortunate to have our stay at Sunset at the Palms in Negril. From our initial welcome by Tobian on the concierge team, to our last day exit the experience was top-notch. I highly recommend the resort. Everyone contributed to our enjoyment and appreciation for the beautiful country of Jamaica and our lovely resort, but to add some specific names, we thank Tobian, who gave us our first impression of the resort's quality, Cleon, who was heading the concierge team for our stay, and Andre, Aldain, Sashana, and Tafari who were also a part of the concierge team and were always there to lend a helping hand; Kadian McPherson front desk manager, the sous chef Chef Myrie, also Chef Kenroy, Chef Fitzroy, Chef Sheldon, Mrs. Barrett, and the entire restaurant staff who made all of our dining experiences memorable and delectable. We appreciate Mr. MacFarlane and the security team for keeping us safe during our stay. Our thanks also to Ms. Allen, Mr. Jackson, and the housekeeping team for keeping up our accommodations during our visit. We learned so much during our on-site botanical gardens tour from head gardener Lynford, his expertise aided our enthusiasm for the lovely plants, flowers, and birds we observed. I was able to receive an impromptu swimming lesson gratis from Clavon at the pool, and my thanks to him for his suggestions to improve my fitness. I do not have names,but thank you to the gentlemen and ladies who staffed poolside bar, especially the gentleman working the day of 7 August 2022. Also thank you to the other bartenders who also provided us with lovely beverage concoctions. On our excursions to YS Falls and Black River (highly recommended) our driver Mr. Sinclair was a literal fount of knowledge, not only providing a singularly smooth ride, but also giving us detailed information about the parishes and towns we passed through, and making our day trip the most memorable and delightful. Thanks also to Lacia at the gift shop, we purchased some needed items there, and quality was high. We enjoyed some entertaining nights on site as well, with the inimitable piano playing skills of Paul, who has a vast and varied repertoire that we were able to enjoy. I could go on and on! We definitely would love to return in the future! Thank you so much Sunset at the Palms for such a fabulous first stay in Negril, Jamaica!

TripAdvisor users rated this property 5 out of 5

Super Relaxing Stay and Great Staff

Z3693KDkevins on Aug 07, 2022

We booked for two weeks and we're completely chilled out by the end of the vacation. The rustic wooden hotel rooms set in a jungle atmosphere set the scene. The hotel needs a little maintenance to bring it back up to being top class after the covid lockdowns, but this didn't affect the vacation at all. Our room maid Shellone, was very friendly, kind and helpful and did a great job. It was the little touches that made all the difference. The hotel was quiet and relaxed and the food, whether at the buffet or the special evenings at the Palm Leaf or Chefs special evenings added to the pleasure of staying at this resort. What really makes this hotel special are the staff. A special thanks to the front of office manager, Kadian who was so friendly and helpful. Kadian arranged for our trip out to the YS Falls and Black River with a really great driver, Sinclair. Top marks for a such a careful driver who managed to miss most of the potholes on some of the roads. In addition, the restaurant staff were attentive and ready to please. Many thanks to Stacey, Melissa and Claudette in particular, for making our stay so pleasurable. The hotel manager , Mr Bloomfield was always on hand unlike many hotels and it was good to see him interact with all the guests. Evening entertainment was also available most nights either from the resident pianist or a local band. This, along with the cocktails or sparkling wine made the evening very enjoyable.

TripAdvisor users rated this property 3 out of 5

Beautiful landscapes

robinr690 (South Orange, New Jersey) on Aug 05, 2022

A little too quite for me. Walking into the resort the atmosphere was amazing. Beautiful landscapes, sounds on nature throughout the night. For the price bar selection was not good at all. Also did the Chefs table dinner, it was entirely too long we basically just watched them make plates for food which was already cooked!

TripAdvisor users rated this property 5 out of 5

Best Resort in the Carribean

Angie Y (Arvada, Colorado) on Aug 04, 2022

This might be the best resort I have ever stayed at. The property is absolutely beautiful and the treehouse-style rooms are such a nice change of pace from big hotels. The staff was amazing and so friendly - Andre especially provided excellent service. There is always space at the pool and the beach, never a long wait for food and drinks. The meals were delicious, especially the Chef's Showcase - they were also accommodating for different dietary needs. They have a great piano player every night at the bar for a sing-a-long (if you request a song he doesn't know, he can learn it in about 5 seconds). I got a massage from Brenda at the spa and it was definitely a highlight of the trip - one of the best massages I've ever had. If you get a chance, take the Catamaran out to Rick's Cafe. I will definitely be staying here again!

TripAdvisor users rated this property 5 out of 5

Beautiful resort and amazing people

adadaCan (can) on Aug 01, 2022

Beautiful resort and amazing people I apologize for my late review, but better a bit late than never. Together with my husband we’ve been to the beautiful Sunset at the Palms between June 7th to 17th to celebrate our anniversary and we are both very happy with the choice we’ve made. We were looking for a quiet small resort and we couldn’t have found a better one; so, if you are looking for partying, this is not your place. We loved every minute of our trip there and we relaxed and charged our batteries more than we would have imagined. From the moment we stepped on to the resort we were welcomed with big smiles and a cold drink. Big thank you to Kadian and to Josephine, both very professional and friendly, who helped us and made sure that we had all the information we needed and made us feel like home. We were given a room in the last row of the resort and that was exactly what we wanted – clean and just perfect for us - far away from everything. But you’ll laugh because everything it is so close at this resort, it takes you just a few minutes to get anywhere; even to go at the beach it took us just a few minutes. I was a bit concerned about being across the highway, but they have a crossing guard starting at 7 o’clock in the morning (Kamisha – very nice lady), so there is no wait whatsoever. The beach it is gorgeous, turquoise water and white sand, just a dream. We enjoyed every morning being there while everyone else was still sleeping or having their breakfast, we just loved the beach and having it just for us for a couple of hours was amazing. After that it would start to get a bit noisy because of the various locals coming to sell you things, but just a “thank you, no” and they move on to someone else. There were some floaties at the beach left by other guests (I guess) and people would take them as they were coming at the beach and use them for the day and return them, but towards the end of our trip we noticed that there were a few people who were just taking them to their room when they were leaving the beach and that is not very nice. We usually travel with our own stuff, so we didn’t really care, but we saw how others they were almost fighting over those floaties, so to avoid disappointment bring your own or buy it at the store. Food was more than plenty, there was always something to eat. First it was the breakfast, then lunch a la carte in the buffet area or you could eat at the beach bar, then was dinner time at the buffet or one of the a la carte and after dinner they had sandwiches across the lobby area. So, if someone tells me that there was no food, I’m sorry but there is something wrong with you. Both me and my husband we had more then enough food and we couldn’t eat everything that was offered to us. At the a ala carte, they were starting by giving you the bread with the butter and then appetizer, soup, salad, the main course and desert, so how someone can say that it was not enough food? I usually skipped the bread, soup and salad and I was still stuffed at the end of the dinner. We had reservations at The Lotus Leaf and The Chef’s Showcase and we loved both of them. Big thank you to Chef Kenjoy who is an artist and is trying so hard to accommodate everyone’s dietary requests and to Cornelius, who is a very professional waiter. They are both great people and they are making an amazing team! Thank you for making our dinners a very special part of our vacation, we deeply appreciate it! Outside the a la carte restaurant is The Martini Bar where we meet Kirk who is a very attentive bartender and who, like many others working at this hotel, would take rounds and helping at different parts of the resort: at the beach, at different bars or restaurant. They are just like a big family who made us feel like at home. And not to forget, the Blue Coffee café was absolutely amazing, my husband enjoyed the espresso and I loved the jiggy coffee, plus they had lemongrass tea freshly picked from their garden, so if you are a tea lover you must definitely try this one. Thank you so much for including the Club Mobay at our arrival, it made a huge difference to start our vacation in style and not having to stay for hours in those huge lineups! Everything went very smooth and fast, so thanks again for including this VIP treatment at our arrival, it is very appreciated by us and other couples that we talked to! I’m not very good with names and I apologize for not mentioning other names in my review because there are lots of amazing people who work at this resort trying to make everyone happy and they deserve to be mentioned here. Thank you all for making our vacation an amazing experience! Looking forward to see you as soon as possible! Adriana & Mihai

View All