TripAdvisor Traveler Rating

To start, I would like to say that the property is wonderful. I can see why people love staying here. The property provides tranquility and you hear only birds when sleeping and nothing else. It is by 7-mile beach as well, which is beautiful and ocean blue. There is a stark contrast between this ocean and that of Montego Bay, where we stayed as well. This beach is pristine, with no rocks in the water, less planktons and trees in the water and is so much cleaner. The staff were friendly and helpful, when available. There were some hiccups, however. The phone in the room did not work and when we brought it to the front desk's attention, no one came to fix it. When we were leaving, because again, the phone was not working, we had to request a luggage pick up by asking someone to notify the front desk. They told us they would send someone to come fix it and no one came. Another thing I also have come to detest is the fact that suddenly, room service costs more even at an all-inclusive restaurant. They told us it would be $15 extra, which is insane. Nowhere else do I encounter this than when I leave European countries and this is a terrible practice by African and Caribbean countries. If I am paying for all-inclusive, it should be exactly that and this idea of Nickle and diming your guests is flagrant. Another flagrant issue I experienced was asking the waiter which item between 2 things on the menu she would suggest. The lady told me that they were not allowed to try the food. Now, correct me if I'm wrong but what kind of sense does that make? If the staff serving the food cannot try it, how would they know what is good or not? That is an insane practice that needs to stop immediately. They also tried to encourage us to exchange our money into smaller dollar bills instead of the local Jamaican dollar. This, it seems, was to get us to tip higher because when I insisted that I receive Jamaican dollars, the lady gave me the lowest bill of $500 jmd, instead of $100 jmd I saw in her hand, which meant we had no choice but to tip everyone with the lowest bill we had. That should be our choice and there should be laws against allowing outsiders to use any bills other than the local bill.

Horribly dated resort. Private each is not private at all. No service on the beach we had to get up to order drinks. Food is marginal at best. For the money quite honestly the place is horrible. First and last time. Won't make the same mistake twice.

I love Sunset at the Palms!!! I have been three glorious times! Reasons to Love SATP: 1. Beautiful rooms, facilities, beach and jungle 2. Great food 3. Fantastic staff!!! Can't wait until next time!!!

Sunset at the palms originally attracted us by its unique jungle like property. As two people who enjoy a shaded area, we thought this resort would be perfect. Overall we had only a few annoyances, miscommunications between staff, a phone in our room that was never fixed despite being told it would be multiple times, and slow response on WhatsApp (alternative to our in room phone not working) otherwise here is what we loved: Upon arrival we were greeted and immediately checked in, Taurus graciously helped with our bags and offered welcome beverages. The real star of our stay was Bianca, she led a small tour of the main resort, and thereafter became our main contact at the concierge (it was meant to be someone else but every time we needed something Bianca was the one to step in and assist). If we had a problem, or even a slight inconvenience, she took care of it. She was quick to remember us each time, not having to give our names and room number each time we spoke, which really made us feel exclusive. The waitstaff was lovely, Allison, Tamika, and Claudette are names of mention, each making our experience outstanding. The bartenders were great, often a single bartender making drinks for 10-15 people at a time, and playing great music to add to the atmosphere. Cornelius was the Shift lead nearly our entire stay, and he was phenomenal. He was constantly helping where he could, behind the bar, bussing tables, assisting concierge. He truly cares about the experience his guests have at this resort. Walking across the street was not as treacherous as some may seem, a guard assisted in crossing the small road each time ensuring our safety. The beach itself was gorgeous and clean. We do wish there were more cabanas since we are not early risers, but we never went without one eventually. There is beach service, although the wait staff (NOT the lifeguards they were wonderful) wasn’t too eager to tend to you, and almost made you feel a little guilty for requesting the service as it was an inconvenience to them. Luckily the beach bar was not far from the cabanas, so my husband and I didn’t mind making the small walk to refresh our drinks or get a snack. Our treehouse was adorable and very well air conditioned. It offered all amenities of a typical stay. While we did miss an ocean view from the room, it made up for it in a quaint balcony outfitted with a small table and chairs set up alone with an outdoor couch where we enjoyed listening to the sounds of the jungle each night. Lastly, the food at this resort has been some of the best ever. We never had a bad meal, and always looked forward to dinner time to see what was on the menu. The stay was wonderful for our first wedding anniversary, thank you SPR for the memories!

Sunset at the Palms is a truly lovely resort with beautiful grounds. The rooms are rustic in raised cabins surrounded by lovely gardens. The whole resort is small enough to be intimate and large enough to offer excellent services. The staff was attentive, friendly and professional. The a la carte restaurants, especially the Chef's Showcase, was the best I've had in any resort. The beach, although across the road from the main resort, was gorgeous with clear warm azure water and clean white sands. My only disappointment was that the espresso machine was broken for half of the week we were there, but that was minor compared to the great experience we had. We definitely will consider going there again!