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My family of 4 and our friends (family of 3) go to NYC every spring break and we stayed at the Conrad for the first time last spring. This review is long overdue but I had to write one today because we are planning to go back to NYC this summer and we decided to stay at the Conrad again. The service was amazing and the hotel and rooms were impeccable. We've stayed in different Hilton hotels in NYC but the Conrad exceeded all of our expectations. The rooms were large, the service was amazing, the rooms were clean and smelled great. Shout out to the housekeeping staff who were all super nice and accommodating when we needed a few extra things. The location is great near downtown too. We walked to the Brooklyn Bridge. There are many restaurants - fast and sit downs - close by. We ate at Zutto, a nearby Japanese restaurant, which was really great.

The moment that you walk into this hotel, you know that this hotel is different. Across all of our Hilton stays over more than 10 years, this was amongst the most luxurious. The staff are highly attentive, the rooms are immaculate, and the amenities within the rooms were well above any other. As an example, the pull-out sofabed had a very comfortable tri-fold 8" thick memory foam mattress; I slept better on this sofabed than most other hotel beds. We opted for a suite (to sleep 4 adults); we easily fit everyone with plenty of space for each person). The hotel location provides a very quiet overnight sleep. Everything that you could want or need is within 4 blocks (subway, restaurants, mall, historic landmarks, walking paths, farmers market, etc. Highly recommend if you have the means to afford a room, as luxury of this caliber comes with a price tag. That being said, the cost for a single suite (sleeps 4 people) was cheaper than getting 2 separate rooms (with 2 double bed in each) at any of hotels in this area of New York City.

Having stayed at the Conrad New York Downtown on multiple occasions, I’ve found it to be a consistent and comfortable option for business trips. Rooms and Comfort The all-suite rooms are spacious by New York standards, with a separate living area that’s ideal for working or relaxing. Beds are comfortable, and the bathrooms are well-appointed. The showers in particular offer excellent water pressure—something I’ve come to appreciate after a long day of meetings. The standout here is the housekeeping staff—always warm, thorough, and consistently excellent. Fitness Center The fitness center is very small, limited to just a few treadmills and stationary bikes, including a Peloton. It covers the basics but isn’t suitable for a more comprehensive workout. For a hotel at this level, the gym is underwhelming. Lobby and Elevators The lobby is modern and expansive but lacks warmth or character. The elevator experience also leaves something to be desired—wait times during peak hours can be frustrating and feel inefficient for a business-oriented property. Dining I did not dine at the hotel’s restaurant and would recommend venturing out instead. Even within a short walking distance, you can find a far better dining experience. Given the hotel’s location in Lower Manhattan, there are excellent options nearby for every cuisine and budget. Beach and Family Amenities There is no pool and the hotel does not offer many family-friendly features. It’s clearly designed with business travelers in mind, not vacationing families. Location Located in Battery Park City, the hotel provides a quieter and more polished environment compared to Midtown. It’s ideal for those with business in the Financial District, Tribeca, or Lower Manhattan. However, it is a bit removed from typical tourist attractions. Final Thoughts The Conrad New York Downtown is a solid business hotel—comfortable rooms, exceptional housekeeping, and a quiet location. While not ideal for families or leisure tourists, it’s a reliable choice for work travel. Just plan to eat elsewhere and don’t expect extensive on-site amenities.

This review has been long overdue, but it’s one I’m truly excited to write. When it comes to hospitality, this hotel has set the bar incredibly high—and my family and I consider it our home away from home every time we’re in NYC. With over 200 hotels in Manhattan alone, we’ve experienced a wide range of accommodations over the years—at least a quarter of them. Yet, none have matched the consistent excellence in service we’ve found here. From the moment you’re welcomed at the door to the warm, efficient check-in with the concierge team, every detail is handled with care and professionalism. One person who truly stands out is Richard from the concierge team. If you’re lucky enough to be assisted by him, you’ll immediately understand why this hotel feels so special. Richard is not only knowledgeable and attentive—he genuinely cares. He goes above and beyond in ways that leave a lasting impression, making every guest feel seen, valued, and celebrated. We can honestly say that his warmth and extraordinary service have played a big part in why we continue to choose this hotel. He’s remembered every special occasion we’ve shared here, always greeting us with joy and familiarity. The fact that he even knows all our names, including our son’s, speaks volumes about the genuine care he offers. Over the past two to three years, every stay has been consistently remarkable thanks to Richard and the entire team. This review is both a heartfelt thank-you and a standing ovation for years of hospitality that go far beyond expectations. Thank you, Richard, and thank you to everyone who’s made our stays unforgettable. We’ll be back very soon.

Our experience at the Conrad NYC Downtown was exceptional in every way. The staff went out of their way to be helpful and friendly. Standard rooms are enormous by NYC standards. The rooftop bar is pleasant even in inclement weather. The FiDi location is safe with a number of great restaurants within easy walking distance. We are already planning a return visit.