TripAdvisor Traveler Rating

I had the pleasure of staying at this hotel for two weeks, and one of the highlights of my experience was the exceptional service at the bar and restaurant. JC and Marcel were absolutely wonderful throughout my stay. Their kindness, professionalism, and genuine hospitality made me feel truly welcome from day one. They consistently went above and beyond to ensure every visit was enjoyable, always greeting me with a warm smile and making me feel right at home. Their attention to detail and friendly personalities turned every meal into something to look forward to. I highly recommend this hotel, especially because of the outstanding service provided by JC and Marcel. They are a true asset to the team and played a big part in making my stay so memorable. Thank you both for making my two week stay feel like home!

Fantastic from start to finish. Darwin was our first introduction to the hotel and I can honestly say he is such a credit to them. That being said everyone of the reception, concierge, valets, room staff were amazing. NOTHING was too much trouble for any of them. Polite, welcoming, warm and friendly, each and everyone was just great! Although a short stay, the welcome we received means we will be back. Thank you all!! The room overlooked the Hudson and was spotlessly clean. The little touches, chocolate coated strawberries for independence day and complimentary water bottles during the heatwave ensured we were hydrated! Even the filtered water machine in the room ensured you got you daily water intake!!! Hilton, you should be proud of your colleagues at this Hotel!!

This is an appreciation for Beth, at Conrad, New York. Spoke to Sandrea, Manager at this location. Beth provided excellent service. She was extremely courteous, pleasant and provided great service. She deserves a 7 STAR out of 5 ! She is a great asset to Conrad, New York Downtown. She deserves a ‘Best Employee award’ or similar that Conrad offers for high achievers. Best wishes to Beth. Thank you to Sandrea as well.

I’ve stayed in some beautiful hotels around the world, so it takes a lot to truly impress me. From the moment we stepped into Conrad New York Downtown, I knew this place was special. Every detail of the hotel feels intentional—from the stunning lobby to the rooftop bar and our beautifully appointed room overlooking the Hudson River. The view was breathtaking, the king bed was heavenly, the robes and slippers were luxuriously plush, and I loved having filtered drinking water right in our room. Even the twice-daily turndown service made us feel genuinely cared for. Any one of those details would have been enough to make us want to come back. But beautiful hotels exist everywhere. What transformed an incredible stay into an unforgettable one was the people. My husband and I were in New York celebrating the publication of his book, and Lori at the front desk made sure we felt celebrated from the moment we arrived. She wasn’t simply checking us in—she was genuinely invested in making our stay special. Her warmth, attentiveness, and kindness made us feel less like hotel guests and more like family. She truly set the tone for what became one of the most memorable hotel experiences we’ve ever had. Then, on what was supposed to be our final day, our trip took an unexpected turn when my husband was injured and spent seven hours in the emergency room. We unexpectedly needed to extend our stay, and if we thought the customer service was exceptional before, it somehow became even more extraordinary. Lori and Sandrea, the manager, met us with such compassion, grace, and flexibility that what could have been an incredibly stressful day became one where we still felt completely supported and cared for. How many people can say they spent seven hours in the emergency room and still look back on their weekend with gratitude? That’s only possible because of the remarkable people at this hotel. Lori welcomed us like family from the moment we arrived to the last morning at checkout. When our trip suddenly took an unexpected turn, Sandrea’s compassion and generosity were extraordinary. And while I was sitting in the hospital, overwhelmed and frantically calling the hotel trying to figure out what we were going to do, Kimberly and Dominique answered with such calm, kindness, and reassurance that they instantly helped steady me. Those moments may have seemed small to them, but they meant everything to us. When I think back on this trip, I won’t just remember the gorgeous room or the incredible view of the Hudson River. I’ll remember how Lori, Sandrea, and the entire team made us feel. Luxury is easy to create with beautiful design. Genuine hospitality is much harder to find. Conrad New York Downtown has mastered both. We’ve stayed at many wonderful hotels over the years, but there’s no question where we’ll be booking the next time we’re in New York. Conrad New York Downtown you have earned our loyalty, and we can’t wait to return.

It was a fantastic stay. I would recommend to anyone in there area. The staff is extremely helpful and is one of the best areas of NY I have ever been in. The rooms are top quality and I highly recommend this hotel to anyone! I want to give a special mention to Mehdi in housekeeping. He goes out of his way to make sure you’re enjoying your stay and to see if you need anything, and if you do, he’ll help right away. Great hotel with great service!