Embassy Suites Hotel reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

4391 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Excellent hotel for everything

roll-on-my-friend (Daytona Beach, Florida) on Sep 24, 2021

As a Diamond member, I always try to stay at Hilton hotels everywhere I go. This was a well deserved vacation for me and my wife. I had dealt with a few people before we arrived to confirm our stay. I did not want anything to go wrong. From the moment we arrived, we felt special. We were greeted by the bellman (Danny). What a breath of fresh air. He made sure that the luggage was taken out of the car, the car parked and the luggage delivered to the room. The lobby is on the second floor. We met up with the front desk folks. Again, they made us feel special. It was a little quiet this week and we were staying for 8 nights, so, they gave us an upgraded room. that was an unexpected gift. Another nice thing that these guy do is that they allow pets. What? So we took our tshitzu. They do a nice job with pets where they set the room up for your pet with a bed and dog bowls. Again, what? So not only do you feel special but so does your fur baby. The room was a very nice size. A suite that was Bigger than a cruise cabin, with a shower to die for. The view was breathtaking. They have a restaurant and a rooftop bar. The location is right and the foot of the new WTC building. We were able to walk everywhere in downtown. From Battery Park all the way up to Little Italy and everything in between. We were able to take a few tours (Statue of Liberty and WTC Memorial) and we could walk to both places. Walking the dog was easy, right outside the hotel. A few grassy area for pets like mine that are not use to concrete everywhere. The first night was unbelievable. the bed was awesome. Almost like home or better. This area is also quiet for a NY street. So the room was pretty quiet. the room has 2 nice size TV's and plenty of channels to keep you entertained if you want to watch TV. The Atrio restaurant is on the 2nd fl. We ate there a few times because the food and service was top notch. At the bar, we met Danny (#2). This bartender was awesome. He makes a great drink and assured that everything was perfect. I hope you are lucky enough to get him. In the morning at Atrio, breakfast is nice. Again, we had a great waiter (Luis). They made sure that everything was just right. Service again was awesome. At the Rooftop Loopy Doopy sky bar, we made a reservation and got a nice table. the waitress and crew there gave good service and made a nice drink. Allot of the local office workers end their day there also. Nice way to end the day for everybody. The customer service person (Sanela) was the best. She checked in with us a few time to assure that our stay was going well. She was beyond awesome. thank you. The entire experience at the Conrad was exceptional. What a great home away from home. They really make you feel like you are special. They showed us that they all care, everyday. I will never stay anywhere else in NYC. this is totally High Class. I recommend this place.

TripAdvisor users rated this property 5 out of 5

Very Nice Hotel

MarkP115 (Swampscott, Massachusetts) on Sep 24, 2021

This is a sleek, modern and spacious hotel in Battery Park. My room was actually a good sized suite, with ample working and seating areas and a large bathroom, particularly by New York standards. My room was immaculate, and had many outlets and a decent Wifi signal. Service was quite good too.

TripAdvisor users rated this property 5 out of 5

MP Priyank and Taylor wedding

mihir2021 (Long Island, New York) on Sep 20, 2021

Priyank and Taylor wedding stay after party and Brunch.Hotel rooms were very clean and comfortable.Location and staff of the Hotels are excellent.Natalie Pecorino and Meaghan were a good help.Classy lobby

TripAdvisor users rated this property 5 out of 5

High quality enjoyable stay in NYC.

DLG_Chicago (Chicago, Illinois) on Sep 19, 2021

This was a first visit to the Conrad Downtown. It was very enjoyable starting with the car valet experience, desk check in, bag valet, beautiful suites and fun rooftop bar for cocktails later. All seems fresh, new, clean and safe. It was a great night in NYC.

TripAdvisor users rated this property 5 out of 5

5 star “Hilton”

alexmoore2021 (Syracuse, New York) on Sep 15, 2021

Didn’t even feel like a Hilton property, because it was such a true 5 star experience. For NYC it was a great price and great service. Plus they treat their Hilton diamond members very well with accommodations and a $50 food and beverage credit. The rooftop bar is very lame though, no views of the city because the walls are covered in bushes, plus it’s very small, so many good rooftop bars in lower Manhattan, so try out one of those.

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