Embassy Suites Hotel reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

4667 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

'Refined consistency in a world of change'

Chris B (Durham) on Feb 14, 2024

Another fantastic stay at this Lower Manhattan establishment. I booked 2 rooms directly with the hotel for my brother’s 60th birthday present, and received complimentary upgrades in recognition of my Hilton Gold status. In the light of a late change in travelers, I requested a further paid for upgrade of one room, to offer a larger social area for evening get togethers. All requests were professionally executed by Darwin and Elliot, and my sincere thanks are extended for their efforts in this regard. My brother received a bottle of wine and sweets in recognition of his celebration, and again thanks to housekeeping for this gesture. Having stayed at this hotel for many years now, I am still surprised by the courtesy and professionalism shown by all who work there. From front desk, doormen, housekeeping and porters, to our long term friend Lucas in the restaurant, all are willing to go the extra mile to meet requirements, and invariably with a smile. The hotel remains one of the best examples of the Conrad brand worldwide, and is a credit to its management team. The location of the hotel is perfect for those who wish to control their exposure to NYC and what it has to offer. If you want quiet, then this is the place to be. If you want something a little more involving, then Central Park and 5th Avenue are only 20mins away on the subway (closest station is WTC some 3 blocks from the hotel). Alternatively, if you are looking for the theatre, Maddison Square Garden or Times Square, you’re less than a 15min journey from the same subway station. Battery Park, the Staten Island Ferry and Wall St are only a 10min walk from the hotel, and Ground Zero is directly opposite Brookfield Place shopping mall, itself immediately across the road from the hotel. This is a quality hotel which meets all of our needs, though it’s location may not suit those who are seeking nightlife and the general bustle of Times Square. Many thanks again to all………..see you again soon?? Chris

TripAdvisor users rated this property 5 out of 5

Cozy staycation

sukichao (New York City, New York) on Feb 07, 2024

We used to live in Battery Park pre-pandemic days, so we came back here for a staycation while searching for our next home as we plan to return to the neighborhood this year. Though I've been to Conrad downtown many times (mostly for the drinks and the movie theater), this is my first time staying here — and wow everything about this place exceeded my expectation! The room was cozy yet modern. It truly felt like a home away from home for us. I loved the in-room water filter system by rOcean. I also loved showering with Byredo products. The neighborhood was as quiet and peaceful as I remembered. The cherry on the icing — we received Hudson the Bull stuffed animal during our stay — for our little one's arrival next month :)

TripAdvisor users rated this property 5 out of 5

Walter rabello an amazing employee!

Trip546127 on Feb 01, 2024

Walter Rabello answered my message on the app. He was engaged and accommodation g and his service set the mood for an amazing trip!- thanks Walter. The hotel is nice clean and spacious. Great views. Near battery park so great walking. Easy to get around

TripAdvisor users rated this property 5 out of 5

Great hotel in great location

Ridingrealtor (Towson, Maryland) on Jan 29, 2024

Fantastic hotel in a great location. The staff were friendly and we were upgraded to a corner suite being diamond members. Hotel parking is valet or self park around the corner. This hotel is conveniently located to the Twin Towers Memorial and the waterfront. We will definitely stay here again.

TripAdvisor users rated this property 5 out of 5

Great stay downtown!

Kelly H on Jan 28, 2024

We stayed at the Conrad Downtown for a wedding at the Lighthouse. We had the best stay. The rooms were beautiful, service top-notch! Food and drinks excellent. Would stay again in a heartbeat! Great location for downtown activities. I wouldn’t look any further. Fabulous hotel.

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