Embassy Suites Hotel reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

4484 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Excellent place except the food

Escape35177924876 (Gulf Shores, Alabama) on Jul 05, 2022

Great hotel. Beautiful and very nice. Staff was amazing. It’s in the best location of NYC to stay IMO. Just a great upscale area. Right next to upscale Brookefield Mall and some nice places to eat on the water front. The only negative was the Conrad restaurant and food is below average and overpriced. Example: American Breakfast if eggs & bacon for two cost over $100. They give you a daily $25 per person food credit but their prices won’t touch that. Also food credit is NOT for in room dining or the in room snacks. The roof top bar was a big selling point but closes so early we never got to see it. Lol. Why close at 10pm??

TripAdvisor users rated this property 5 out of 5

Nice, Nice, Nice!

mll68 (Rollinsford, New Hampshire) on Jul 03, 2022

Spacious, meticulously maintained property. All of the staff went out of their way to be helpful and answer questions at every point of our stay from check-in to check-out. Shout out to waiter Jose in the Atrio restaurant who answered all of our menu questions & remembered us from day to day, it made for a spectacular start to each day. Best shower I've ever had in a NYC hotel, big walk in rain shower!! Hotel location is quiet...a welcome respite from the hustle and crowds of Midtown. Great to unwind that way after a busy day. Would definitely spend a little more to come here again for the service & location.

TripAdvisor users rated this property 5 out of 5

Excellent Stay

jacobusmatthee (Bermuda) on Jul 01, 2022

We stayed here with my family from abroad! From the moment you step into this beautiful elegant designed hotel you experience luxury at its best. Staff is extremely professional and very pleasant at the same time. Rooms are spacious and in room amenities is excellent. The location of the hotel is perfect and walking distance from most down town attractions. Hotel management is obviously doing something right here..

TripAdvisor users rated this property 5 out of 5

Great rooms, views, service

Voyagereuse (Danbury, Connecticut) on Jun 28, 2022

My husband and I recently stayed for a weekend at the Conrad while attending the Tribeca Film Festival. This hotel was in a convenient location. Just a short walk to the theater as well as a short walk to the 9/11 museum which we visited the next day. This is an all-suite hotel which I purchased via a third party. The Conrad staff gave us a wonderful King Suite on the 6th floor. huge bed (with TV), separate living room (with TV), plenty of closet space, wet bar, large shower, separate toilet. Free water bottles. Incredibly comfortable, spacious, and quiet. Our room faced a building and also had a small glimpse of the Hudson. More upscale rooms will get sweeping views of the river. There is also a nearby park area, complete with ducks in a pond (There is nothing cuter than a mother and her baby ducks). The front desk staff was very pleasant and clearly knows a lot about hospitality. They did not treat us as inferior because we purchased our room through a third party (It was a last minute trip so I was looking to save a few dollars). They were super nice and allowed us to keep our bags there for a few hours after we checked out. An all round terrific experience. I'll be back, even if I have to pay full price. That's saying a lot.

TripAdvisor users rated this property 5 out of 5

Our new go to NYC hotel!!!

JonVB (Virginia Beach, Virginia) on Jun 24, 2022

The reviews don’t lie. Just perfect!!! As 10 plus year Hilton Diamond member traveling through COVID had become quite disappointing. We travel to New York quite often due to our son being a chef in the city and honestly had become accustomed to settling for less. “Sorry we’re not serving breakfast…Sorry, we don’t have coffee…Sorry we aren’t doing room service etc etc”. Other than necessary safety precautions there were no apologies needed during this stay. This trip was a surprise trip for my father in laws 75th birthday. Doris with guest relations reached out to me 2 weeks prior to our arrival and kept in touch up to and throughout our stay. YES! This is what hotels are meant to be:). I explained what the trip was for and she did everything possible to make it extra special. She got us rooms near by and even gave them an upgrade with an amazing view. They even sent a lovely bottle of wine to my father in laws room with a birthday note! The location of the hotel is great as well. You can walk across a small walkway and enter into BROOKFIELD place. It is a great high end shopping area. Even better it has underground access to the WTC train station that can literally get you anywhere. ALL UNDER GROUND:). The trip was so perfect I had to seek out a manager before we left and thank them. All the staff were excellent. The bar. Front desk. Bellmen. Valet. On and on. Just stay here:). It’s that good.

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