TripAdvisor Traveler Rating

Everything was great, from check in to check out (especially Keni!). The food, the room, experience was perfect. Thank you so much for a great trip, we appreciate everyone (especially Keni and Sandrea, who helped greatly with a billing question)!

I travel all over New York for work, and Conrad New York Downtown is hands down my favorite place to stay. From the moment you walk in, you feel welcomed—the staff truly goes above and beyond. The level of customer service is unmatched—attentive, genuine, and focused on creating a great experience. The property is always spotless, and any request or issue is handled quickly and professionally. This has become my number one choice when visiting New York. It’s one of the few places I walk into and leave with a smile every single time. Highly recommended.

I really like Conrad properties. The negative on this property is the rooms aren’t quiet. There was way too much street noise zzz. The hotel - a former Embassy Suites - has Conrad high end touches in the big room. The bar is very good, albeit pricey. The location is good for downtown, but I would argue the rooftop bar should open earlier in the season. It’s a good option if you’re that far south in Manhattan, but it’s not a great Conrad property.

The staff! Maya checked us in and gave us all the info for our stay. Eric got us situated with parking and our bags! Sandrea made our experience feel special. We are already planning our next trip back!

Great service, Richie took care of us from the beginning with a very welcoming reception, an excellent room and great recommendations for what to do in the area. Up until the checkout, they made sure that during our stay, our needs were taken care of. Sandrea wrapped it up with a nice bow at the end, making sure we left with a smile!