Embassy Suites Hotel reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

4563 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Excellent Hotel

MarkP115 (Swampscott, Massachusetts) on Jan 22, 2023

This is a terrific hotel located near the Hudson River in Battery Park City. The rooms-all suites-are large and comfortable, each with a sitting room and separate bedroom. The bathrooms are good sized too. The rooms are very modern and well appointed, with plenty of outlets and a good wifi signal. The location is quite good too: It is fairly quiet and there are great walking/running areas nearby. One added bonus: The staff was helpful and friendly. We will be back on future visits.

TripAdvisor users rated this property 5 out of 5

Perfect as always.

arkgirluc (Arkansas) on Jan 21, 2023

This place is our absolute favorite and now only a place to stay when in the city. The location is perfect, and so is Doris. She is the reason we keep coming. She knows everything, lol, and makes us feel like we are friends and not just a business.

TripAdvisor users rated this property 5 out of 5

Great Hotel, Great Staff

473peterjc on Jan 10, 2023

Took the whole family to the city in December and had a wonderful stay at the Conrad. We were lucky to have the help of Mr. Howard who went above and beyond by assisting by welcoming us and ensure that we received adjoining rooms. Everyone we interacted with at the property made our kids feel special, which was a great touch. Huge, modern rooms, and not just by NYC standards. Can't wait to come back.

TripAdvisor users rated this property 5 out of 5

Great Hotel and Location

Jorge S (New York City, New York) on Jan 09, 2023

Spent New Year’s Eve weekend at the Conrad Hotel. The rooms were modern and well kept. The hotel staff was very courteous and friendly. I was contacted via text prior to checking to see if I had any needs. I want to give a big shoutout to Stephanie Burgos in the Housekeeping department who was very helpful and accommodating!

TripAdvisor users rated this property 3 out of 5

Great Hotel Substandard Bar and Restaurant

605damienw (Spring, Texas) on Jan 09, 2023

First let me say hotel reception and room service staff were amazing, location great, room superb, facilities in general were great. BUT the restaurant and bar facilities during our stay were really poor for the price you pay at a 5 star hotel. Second night we went to get a late dinner a bit before 10:30 front of house person went to seat us at a table we said we'd eat at the bar. When we sat down the bar tender told us kitchen was closed, no more food then walked off even though the menu said snacks until midnight, did not want to know us to serve a drink. Would have been great if he could have checked with the kitchen as it was dead on 10:30 when we sat down. I had to interrupt the front of house staff from a social chat to ask if they did room service or could get us some snacks off the menu that said served until midnight, sorry kitchen closed. You're kidding me this is a 5 star hotel. We ended up getting Uber Eats, seemed like 1/2 the hotel was doing the same when i went down to collect. Next morning went down for breakfast, restaurant was lucky to have 20 people in it, sorry Sir it's 45-60min wait for breakfast, is this really a 5 star hotel! Poor matradee had a continuous line of people from 9-10:30 she had to send away, and copped a lot of flack. Not one manager in site to front the annoyed patrons an explain the situation (obviously short of staff) just leave the poor young lady to handle it all, POOR leadership. On checkout i explained my experience (i need to remember names) and the lady literally looked upset and shocked. She credited the $100 hotel credit i never used and passed my information onto her manager, amazing service from her almost redemption.

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