Beaches Ocho Rios - A Spa, Golf & Waterpark Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

6961 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

House of Diamonds

Brad W on Jun 22, 2024

House of Diamonds at Ocho Rios is great!! Danny helped me surprise my wife with a beautiful ring and bracelet! It came down to the last minute, he rushed the sizing and made everything work out perfect, I highly recommend visiting Danny when you are at Beaches Ocho Rios!

TripAdvisor users rated this property 5 out of 5

Great family vacation at Beaches Ochi Rios

T9298IYalisona on Jun 22, 2024

The resort and food were great but the people were the best! Shout out to Ojay at the Bayside Buffet! He was so nice and polite and we looked for him often. Oshane was also amazing to us and served us at the Venetian Diamond Members lunch. He was very attentive always. Georgia has one of the most addictive personalities we came across! She always made us smile! She will go far in life and her attitude was one of the best!! In the spa i really loved Nathalee! She gave a fantastic massage! Rolando made us sweat in the pool with AquaFit so we could make room for more drinks from the pool bar. My husband and daughter also did Beach shred session with him and he made sure to keep them hydrated and helped with modifications as needed. Ronaldo from the Epix photo shop did a phenomenal job with our photo session and candid photos throughout the week and we will have those memories with us forever. Last but not least we really appreciated the service at the piano bar from Yeshua. He made a great Manhattan and German Chocolate Cake as well as some shots he made for us. Kenroy was another bartender at the piano bar and also worked in the Club Liquid where our kids said he did a great job serving up drinks and being DJ. Thank you for a great vacation !!!

TripAdvisor users rated this property 5 out of 5

Water aerobica kicked our butts

862tristanl on Jun 20, 2024

Daily water aerobics with Rolando is rough but well worth it. He has some seriously high energy and gets all involved. We look forward to aerobics daily. Awesome photo Session by Ronaldo. Very engaging and the pictures were phenomenal. The daily entertainment was also a lot of fun for adults and kids. Great vacation overall! We also booked our 2025 AND 2026 vacations while on property. Can’t wait to continue with the Sandals/Beaches family in the years to come.

TripAdvisor users rated this property 1 out of 5

Don’t waste your money!

Matthew P (Moses Lake, United States) on Jun 20, 2024

Stayed at Sandals Antigua a few years ago so we were shocked when we arrived here. This resort should not be included in the sandals resort family. Don’t waste your money! Clearly they haven’t done any preventative maintenance since Covid. Paint peeling everywhere, tile cracked and falling off in all public and private places, broken door handles, cracked windows, pretty much everything is falling apart due to lack of maintenance. Food is below more like the discount all inclusives in Mexico than what you would see at a nice resort. No room service. No poolside food options. Gym equipment is easily 15 years old and rusted. You can easily get a better experience elsewhere for the same or less cost.

TripAdvisor users rated this property 1 out of 5

Terrible experience so far… what’s next?

Dream23400620684 on Jun 18, 2024

So far my experience with Beaches Ocho Rios is absolutely terrible. I was told by the agent who was a man that booked my resort stay and my round trip flight to and from Jamaica. He misinformed me that I could skip my initial flight in Greensboro NC and still catch the flight leaving from Charlotte NC since the layover was a waiting game of like 6 hours, just to get 1.5 hours away from Burlington NC to Charlotte, but that wasn’t the case. Since I took his advise/suggestion, American Airlines canceled my entire round trip flight. After I found out by American Airline check in lady that since I missed my first flight they canceled the entire flight. When I called Beaches well at the airport to ask them to correct my issue, I stayed on the phone 5.5 hours, and was in tears because they started off telling me there’s nothing that can be done and I’d have to pay over $2k to book another flight. After literally crying to the female agent that this isn’t right, she started off telling me she can submit a request for a manager to review the interaction I had with the agent you misinformed me, and maybe they can do something to fix the issue. After crying in distress to the lady that this is not right that I should have to pay for the wrong information I receive from their employee, she finally placed me on hold and after 5 hours was able to get me and my family on another flight, then that flight was missed due to taking so long to get the issue fixed, so I had to wait longer to get the next flight. I am thankful that the issue was resolved, even though it took over 5 hours to fix and put a bunch of unnecessary stress on me. I think I have PTSD now. I would never use Beaches again. I thought I was taking a vacation from the daily stress of life, but little did I know this was going to be more stress in my life. I regret booking this trip. I’m waiting for my flight to get to Jamaica still. I will be posting the rest of my experience, to see if Beaches will make up what they have caused.

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