Jewel Paradise Cove Beach Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

6099 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Relaxing Holiday

Lozf14 on Jun 21, 2024

Stayed for 10 nights at JEWEL PARADISE COVE. Lovely boutique hotel. No fights for sunbeds. Able to use the non motorised water sports all included which is fab. The glass bottom boat tour, the captain was excellent. We had a wonderful time. Every member of staff was friendly and warming and the entertainments team are a delight! Our shoutouts for outstanding service have to be for Terri Ann, she is amazing, 'Any Bar from the Drink' is our new favourite saying. And who can forget Janice! Wonderful lady, makes the best drinks at the whole resort, and you just keep coming back to her bar at the emerald lagoon pool because of her! Thank you to all!

TripAdvisor users rated this property 4 out of 5

Anniversary Stay

urawsom (Ajax, Canada) on Jun 20, 2024

The hotel is a little dated and could do with some facelift, the staff are mostly very friendly and helpful, starting from a very friendly smile from the front desk to the ground staff.

TripAdvisor users rated this property 3 out of 5

Not what we were expecting.

Jan L (Greater London, United Kingdom) on Jun 20, 2024

The hotel environment is very beautiful, well maintained and the staff of very friendly and helpful. We found the resort to be quite extraordinary in terms of the type of people that go there. We were not comfortable with some of the dressing rather lack of dressing that some of the guests wore. We wondered if this was a legacy from the previous incarnation of the Hotel when it was part of the Hedonism Chain. When we saw adults only we assumed that it meant it would be free from the noise of Children. It is not somewhere had we known fully where we were coming into that we would've chosen.

TripAdvisor users rated this property 5 out of 5

Staff exceeds the reviews

hasm1685 on Jun 20, 2024

I read so many reviews about the staff but all of them understated how friendly the staff is at this place really is. They go out of their way to help you whether is their department or not or just have a quick chat. You'll almost always get a fist bump, salute, handshake, or even a nod.

TripAdvisor users rated this property 2 out of 5

False advertising

Eugene I on Jun 20, 2024

The resort advertised as having premium liquor and that was not true. The liquor was at the bottom of the barrel, no pun intended. The first night that we arrive we mention to the staff that our air condition was not working and for them to send someone to take a look at the unit, it was another day and a half before they fixed, however it broke a day later. The resort is very old and dated and when you look at pictures they only show you the best rooms. The resort is a garden style with no elevator and if you have any mobility issues you will have problems getting up and down the starts. We paid good money to stay at Jewel Paradise Cove all-inclusive we expect better service than what we got! The food was very bad.......... I would not go back to Jewel Paradise Cove and I would not recommend that you visit this resort. Thanks Gene I

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