TripAdvisor Traveler Rating

Just left this location, the first room I checked into was occupied then it took 20 mins to get a new room key card. Chlorine and ph in pool was not calibrated, it was evident the chlorine was too high ($730 worth of jewelry damaged and swim wear now tie dye). Second room tv did not work and mini bar not stocked upon arrival. Night manager offered me a replacement swim suit from the gift shop or free massage??? I don’t want a free massage I need my bracelet returned. The swimsuit I can replace. FOM over the phone offered a free night stay to return, however I have no intentions of coming back with the laundry list of issues. No top shelf liquor, night club closed, worst birthday trip ever and keeps getting worst. Housekeeping came knocking on our door at 9:40 check out is at 12. Please advise who I need to reach out to to have the issues experienced resolved. Thank you

Great resorts the customers service is awesome and I will be going back to the resorts. They made my birthday experience awesome love it there.

My husband and I celebrated our 8th anniversary there recently. This was 2nd time visiting and we enjoyed it even more this time around.. the food is amazing… very very delicious! The hotel is very clean and well kept! The staff is mannerable and friendly! Our stay was very memorable and we definitely return??????

My husband and I stayed here for part 1 of our honeymoon and it was nothing short of amazing. From check in to check out , pure bliss. Enjoyed every moment and we will be back

First red flag about this property is not being able to contact anyone via customer service about the stay. Front desk member provided me and invalid email address. I called Jewel grande online reservation team, they also gave me an invalid email. The “Contact US” portal don’t work and So outdated. I could go on about my stay. Staff is not hospitable, housekeeping stole my necklace and left the charm on the nightstand. Staff is unprofessional and spreads gossip around resort. If you don’t tip they won’t look your way. But just save yourself issues that can’t be resolved, just don’t book this resort. It’s not worth it.