Overview
The coolest hotel on the planet. Live like a rock star and savor the perks of rock ‘n’ roll royalty with impeccable surroundings, laid-back attitude and show-stopping service. Supremely talented chefs offer culinary nirvana from a famed steakhouse to delicious American classic cuisine. The sweeping California mission-style design inspired by classic rock music – welcomes you to escape to a sensational world with a palm-lined swimming pool, incredible rock memorabilia and amped-up recreation featuring live music – including some famous names. Your stay here rocks even more, because you get all the exclusive theme park benefits of being a Universal Orlando hotel guest.
All guest at any Universal Orlando Resort on-site hotel can take advantage of the following:
Universal Orlando Resort On-Site Hotel Benefits:
- Early Park Admission to the Wizarding Worlds and Volcano Bay 1 hour before the public
- ·The ability to charge in-park purchases to the hotel room key
- Free package delivery to the hotel room for any items purchased in the theme parks
- Free parking at the main CityWalk parking garage
- Free Transportation to the theme parks and CityWalk
- Pool-hopping privileges to use any hotel’s recreational facilities (excludes Endless Summer Resort)
- Free Wi-Fi Internet in all hotel rooms and public areas (faster speeds available for a fee)
- Free scheduled transportation to SeaWorld and Aquatica
- Preferred tee time and complimentary transportation (for foursomes) to participating golf courses
- Free admission to CityWalk clubs (excludes concerts and special events)
In addition, every guest staying at Portofino Bay, Hard Rock, or Royal Pacific receives the following benefits:
- Free Universal Express Unlimited passes for both parks
- Priority seating at select restaurants in the parks and CityWalk
All of these benefits are available from the moment you arrive until midnight on the day you check out. Even if your room won’t be ready until the afternoon, you can register at your hotel as early in the morning as you like, leaving your bags and retrieving your Express Passes (if eligible) in time for the Early Park Admission hour. Then linger at the resort after your checkout time, taking advantage of your pool privileges until late in the evening.
Check in
4 p.m.
Check out
11 a.m.
Rooms
650
Inclusions
Rooms
- 1 king bed, or 2 queen beds
- Garden view
- No more than 5 guests in the room
- 1 king bed, or 2 queen beds
- Garden view
- Minimum 1 adult, maximum 5 adults
- Maximum 3 children
- No more than 5 guests in the room
- King Rooms - up to 3 guests (rollaway rental needed for 3rd person ($))
- Two Queen Rooms - up to 5 guests (rollaway rental needed for 5th person ($))
- A/C
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request)
- Room service ($)
- Safe
- Turndown service
- TV
- 2 queen beds
- No more than 5 guests in the room
- 2 queen beds
- Minimum 1 adult, maximum 5 adults
- Maximum 3 children
- No more than 5 guests in the room
- A/C
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request)
- Room service ($)
- Safe
- Turndown service
- TV
- 2 queen beds
- Garden view
- No more than 5 guests in the room
- 2 queen beds
- Garden view
- Minimum 1 adult, maximum 5 adults
- Maximum 3 children
- No more than 5 guests in the room
- Lit make-up mirror
- Access to "rock Royalty" lounge
- Continental breakfast
- A/C
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request)
- Room service ($)
- Safe
- Turndown service
- TV
- 2 queen beds
- Pool view
- No more than 5 guests in the room
- 2 queen beds
- Pool view
- Minimum 1 adult, maximum 5 adults
- Maximum 3 children
- No more than 5 guests in the room
- A/C
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request)
- Room service ($)
- Safe
- Turndown service
- TV
Amenities
Front entrance
Velvet Bar
Pool
Pool
Location
Reviews
TripAdvisor Traveler Rating
VERY DISAPPOINTING!!!
Athena P on Jul 14, 2024
We visited Universal for four days and chose this resort because we heard it was good for families. For a hotel that has been in business for so long they are cutting corners. Beginning with our arrival, they have a hotel shuttle that picks you up from the airport only to drop you off on the first floor back entrance with all your luggage and no welcome or direction of where to go. We had to follow some other hotel guests that let us in using their keycard. With three kids and five pieces of luggage, we made our way through the first floor asking directions of how to go to the lobby for check-in which was on a different floor. When I mentioned this to the concierge, he told me that they don’t allow buses to their main entrance. This is a resort hotel in which many families are arriving from the airport and don’t have a car. We weren’t the only family arriving that day via shuttle bus as I’m sure many families do. If this is your policy, you should have a little gate hut with a porter at the entrance you are expecting the shuttles to arrive welcoming you with a trolley to take your luggage. It felt as if we were second rate guests sneaking in through the back door, no welcome nothing. After finally finding our way to the elevators and up to the lobby, we find out that we’re in a room on the second floor all the way at the end of the wings… they only have one main elevator bank, and if your room is on the opposite end, you have to lug all of your suitcases there yourself. No one even offered to bring our luggage up for us. As for the food, there is only one main restaurant called “the kitchen“. The service here is good, but the buffet is minimal and could use more variety as it is a resort and the main place for dining and was the same every day…. Possibly add a carving station, lox, salad station. Lastly, for a 5 person room they only give you shampoo and body wash for like half your body let alone 5 people. Then on the last day we rented a car from Avis (located in the lobby of the hotel) to drive to Miami and the car that we reserved was given to another family. When we complained they told us there is nothing they can do as they are not affiliated with the rental car company. VERY DISAPPOINTING STAY!!!
Eh
Angelina F (Miami, Florida) on Jul 13, 2024
The room came with an express pass for Universal which was very convenient. Pool was nice and had a dj. Restaurants were decent. I was mostly disappointed in the quality of the room. For 800 a night I expected a higher quality room. The couch had tears and just was not taken care of. There were stains on unused towels. It felt unclean. The hotel had its benefits like good restaurants, nice pools, express pass, but it felt disgusting returning to the room.
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