Overview
The coolest hotel on the planet. Live like a rock star and savor the perks of rock ‘n’ roll royalty with impeccable surroundings, laid-back attitude and show-stopping service. Supremely talented chefs offer culinary nirvana from a famed steakhouse to delicious American classic cuisine. The sweeping California mission-style design inspired by classic rock music – welcomes you to escape to a sensational world with a palm-lined swimming pool, incredible rock memorabilia and amped-up recreation featuring live music – including some famous names. Your stay here rocks even more, because you get all the exclusive theme park benefits of being a Universal Orlando hotel guest.
The hotels in Universal Orlando’s Signature Collection offer expansive, full-service amenities, including 24-hour room service, concierge service and valet service. Here guests will find exceptional dining, immersive theming, and an array of exclusive theme park benefits.
All guest at any Universal Orlando Resort on-site hotel can take advantage of the following:
Universal Orlando Resort On-Site Hotel Benefits:
- Early Park Admission to the Wizarding Worlds and Volcano Bay 1 hour before the public
- ·The ability to charge in-park purchases to the hotel room key
- Free package delivery to the hotel room for any items purchased in the theme parks
- Free parking at the main CityWalk parking garage
- Free Transportation to the theme parks and CityWalk
- Pool-hopping privileges to use any hotel’s recreational facilities (excludes Endless Summer Resort)
- Free Wi-Fi Internet in all hotel rooms and public areas (faster speeds available for a fee)
- Free scheduled transportation to SeaWorld and Aquatica
- Preferred tee time and complimentary transportation (for foursomes) to participating golf courses
- Free admission to CityWalk clubs (excludes concerts and special events)
In addition, every guest staying at Portofino Bay, Hard Rock, or Royal Pacific receives the following benefits:
- Free Universal Express Unlimited passes for both parks
- Priority seating at select restaurants in the parks and CityWalk
All of these benefits are available from the moment you arrive until midnight on the day you check out. Even if your room won’t be ready until the afternoon, you can register at your hotel as early in the morning as you like, leaving your bags and retrieving your Express Passes (if eligible) in time for the Early Park Admission hour. Then linger at the resort after your checkout time, taking advantage of your pool privileges until late in the evening.
Check in
4 p.m.
Check out
11 a.m.
Rooms
650
Inclusions
Rooms
- 1 king bed, or 2 queen beds
- Garden view
- No more than 5 guests in the room
- 1 king bed, or 2 queen beds
- Garden view
- Minimum 1 adult, maximum 5 adults
- Maximum 3 children
- No more than 5 guests in the room
- King Rooms - up to 3 guests (rollaway rental needed for 3rd person ($))
- Two Queen Rooms - up to 5 guests (rollaway rental needed for 5th person ($))
- A/C
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request)
- Room service ($)
- Safe
- Turndown service
- TV
- 2 queen beds
- No more than 5 guests in the room
- 2 queen beds
- Minimum 1 adult, maximum 5 adults
- Maximum 3 children
- No more than 5 guests in the room
- A/C
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request)
- Room service ($)
- Safe
- Turndown service
- TV
- 2 queen beds
- Garden view
- No more than 5 guests in the room
- 2 queen beds
- Garden view
- Minimum 1 adult, maximum 5 adults
- Maximum 3 children
- No more than 5 guests in the room
- Lit make-up mirror
- Access to "rock Royalty" lounge
- Continental breakfast
- A/C
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request)
- Room service ($)
- Safe
- Turndown service
- TV
- 2 queen beds
- Pool view
- No more than 5 guests in the room
- 2 queen beds
- Pool view
- Minimum 1 adult, maximum 5 adults
- Maximum 3 children
- No more than 5 guests in the room
- A/C
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request)
- Room service ($)
- Safe
- Turndown service
- TV
Amenities
Front entrance
Velvet Bar
Pool
Pool
Location
Reviews
TripAdvisor Traveler Rating
Great hotel that needs a bit of a shake up
AndrewB2567 on Sep 02, 2024
Hard Rock Hotel Orlando I have been wanted to stay here for several years and this year we decided to split our holiday and stay here for half of our stay in Orlando as a treat for our 20th anniversary. The hotel is beautiful, the reception is a great area to hang out with loads of comfy sofas and a big screen playing music. The pink lemonade they put on throughout the day is lovely. The pink lemonade they put on in reception around mid afternoon is very nice. The pictures on the walls add to the rock and roll feeling and give a real luxury atmosphere to the whole area. The staff are welcoming and the early check-in system works well as the email and text you once your room is free. One area which we would have appreciated was the offer of a tour of the hotel to point out key areas and times when things were, when the opened and how things worked. Level 7 Rock Royalty This is a great level to stay on if you have kids and need access to constant drinks and snacks.... The VIP lounge is a great room and between meal times is usually very quiet so you get the whole room to yourselves. I must just say that without staff like Nan and Maceala the level would not be as great!!! We always looked forward to seeing Nan and Maceala on shift as they were so nice and made everyone feel like a "rock star" with their friendliness, care, and amazing customer service they are a real credit to the hotel. The rooms are lovely at first glance however they were looking a little worn with some of the walls having a white staining on them (see images), the drawers were out of line and did not shut properly, the skirting boards had lots of marks. Some of the bedding and towels had holes in them which we did not fit with our view of "Rock Star Royalty" or what we expected from an paid upgraded room/experience. Cleanliness could have been better, it was nice to get back to a tidy room however the room was not clean, there was thick dust on all flat areas (see images) also the telephone looked like it has a glittery finish however on close inspection it was dust ?? I noticed more so as I have a dust allergy. There were 4 of us staying in this room and we did need to shower at least twice a day due to swimming and the heat, however the cleaning staff did not top up the shampoo, conditioner and body wash on so we needed to ask for this when the cleaning supervisor popped around in the evening which was a godsend. We did experience an issue while staying in this upgraded rock royalty level room which was very strange, the first night we could hear dripping/running water coming from behind the wall, which during the night when everything was quiet it was like water torture and we struggled to sleep. We did get an engineer to resolve the issue which was apparently a drain above our room that was blocked. Once cleared the noise went and we had 2 good night sleep, however on the forth it came back and again we had another really poor night's sleep as it sounded like water was running constantly in the wall next to the bed. Again we had to ask for an engineer to come in and resolve the same issue for a second time as we wanted to make sure our last night before travelling home was good. Pool area, This is lovely with a slide, volleyball court, bar, lots of loungers and a beach like feel with the sand areas they even have their own resident ducks were fun to watch and there was always towels on hand. The DJ is energetic and great for the kids and music plays all day. The pool is only 3-4 feet deep so swimming cannot really be done but was a nice space to relax and chill. Food in the kitchen restaurant was lovely with the wings and Mac and cheese a must. The staff was really helpful ?? The boat transfer was great to and from the park, however the walk is only 5 minutes so it's a real luxury to have the option. They run every 15minutes or so ?? Last thoughts on my 3 out of 5 review.... This would have been much higher if the customer service was consistent throughout the hotel as depending on which staff you get it can be either abrupt or amazing. Something you don't expect to vary this much in such a large hotel like Hard Rock. If they get this right it would make the whole experience amazing. We feel a little let down as the only person to show empathy to us having 2 sleepless nights out of 5 was the person checking us out of the hotel. We had no offer of any real apology or anything to make up for the inconvenience which is a real shame.
Mixed bag
Sbbabo (London, United Kingdom) on Sep 01, 2024
The overall vibe of this hotel was great, the velvet bar and the bar men were brilliant, loved spending time in there. The pool was great, the facilities were great as in films in evening, late night swims, universal passes, all made experience great. The thing that lets it down was the rooms themselves, falling apart, very tired, not well cleaned, very small, furniture really old and bed sides hanging off. It’s a shame as it had some really advantages but I’ve stayed in several hard rock hotels and this is by far the worse quality of room. Wouldn’t stay again, unless they put us in a better room.
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