Overview
The coolest hotel on the planet. Live like a rock star and savor the perks of rock ‘n’ roll royalty with impeccable surroundings, laid-back attitude and show-stopping service. Supremely talented chefs offer culinary nirvana from a famed steakhouse to delicious American classic cuisine. The sweeping California mission-style design inspired by classic rock music – welcomes you to escape to a sensational world with a palm-lined swimming pool, incredible rock memorabilia and amped-up recreation featuring live music – including some famous names. Your stay here rocks even more, because you get all the exclusive theme park benefits of being a Universal Orlando hotel guest.
The hotels in Universal Orlando’s Signature Collection offer expansive, full-service amenities, including 24-hour room service, concierge service and valet service. Here guests will find exceptional dining, immersive theming, and an array of exclusive theme park benefits.
All guest at any Universal Orlando Resort on-site hotel can take advantage of the following:
Universal Orlando Resort On-Site Hotel Benefits:
- Early Park Admission to the Wizarding Worlds and Volcano Bay 1 hour before the public
- ·The ability to charge in-park purchases to the hotel room key
- Free package delivery to the hotel room for any items purchased in the theme parks
- Free parking at the main CityWalk parking garage
- Free Transportation to the theme parks and CityWalk
- Pool-hopping privileges to use any hotel’s recreational facilities (excludes Endless Summer Resort)
- Free Wi-Fi Internet in all hotel rooms and public areas (faster speeds available for a fee)
- Free scheduled transportation to SeaWorld and Aquatica
- Preferred tee time and complimentary transportation (for foursomes) to participating golf courses
- Free admission to CityWalk clubs (excludes concerts and special events)
In addition, every guest staying at Portofino Bay, Hard Rock, or Royal Pacific receives the following benefits:
- Free Universal Express Unlimited passes for both parks
- Priority seating at select restaurants in the parks and CityWalk
All of these benefits are available from the moment you arrive until midnight on the day you check out. Even if your room won’t be ready until the afternoon, you can register at your hotel as early in the morning as you like, leaving your bags and retrieving your Express Passes (if eligible) in time for the Early Park Admission hour. Then linger at the resort after your checkout time, taking advantage of your pool privileges until late in the evening.
Check in
4 p.m.
Check out
11 a.m.
Rooms
650
Inclusions
Rooms
- 1 king bed, or 2 queen beds
- Garden view
- No more than 5 guests in the room
- 1 king bed, or 2 queen beds
- Garden view
- Minimum 1 adult, maximum 5 adults
- Maximum 3 children
- No more than 5 guests in the room
- King Rooms - up to 3 guests (rollaway rental needed for 3rd person ($))
- Two Queen Rooms - up to 5 guests (rollaway rental needed for 5th person ($))
- A/C
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request)
- Room service ($)
- Safe
- Turndown service
- TV
- 2 queen beds
- No more than 5 guests in the room
- 2 queen beds
- Minimum 1 adult, maximum 5 adults
- Maximum 3 children
- No more than 5 guests in the room
- A/C
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request)
- Room service ($)
- Safe
- Turndown service
- TV
- 2 queen beds
- Garden view
- No more than 5 guests in the room
- 2 queen beds
- Garden view
- Minimum 1 adult, maximum 5 adults
- Maximum 3 children
- No more than 5 guests in the room
- Lit make-up mirror
- Access to "rock Royalty" lounge
- Continental breakfast
- A/C
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request)
- Room service ($)
- Safe
- Turndown service
- TV
- 2 queen beds
- Pool view
- No more than 5 guests in the room
- 2 queen beds
- Pool view
- Minimum 1 adult, maximum 5 adults
- Maximum 3 children
- No more than 5 guests in the room
- A/C
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request)
- Room service ($)
- Safe
- Turndown service
- TV
Amenities
Front entrance
Velvet Bar
Pool
Pool
Location
Reviews
TripAdvisor Traveler Rating
A hotel full of nothing but inconveniences
Hyun K on Jan 11, 2025
My family spent the whole day at Universal Studios, and around 8 PM, we returned to the hotel to rest. The toilet was broken, and the dog in the next room kept barking nonstop. I called the front desk to request a room change, but they said there were no available rooms. The plumber couldn’t fix the toilet and said he would bring parts but never returned. I called the front desk multiple times, but every time a different person answered, so I had to explain the situation again and again. I couldn’t use the bathroom while waiting for the plumber, and I couldn’t rest either. I was so exhausted that I thought it would be better to find another hotel, so I asked for a refund. Only then did they finally offer to change my room. Even then, the dog in the neighboring room continued barking without stopping. I was moved to a new room at 11 PM. Is it reasonable to wait for the toilet to be fixed for three hours? The customer service at this high-end hotel, which costs nearly $900 a night, was awful
Location isn’t everything….
wags2911 (United Kingdom) on Jan 10, 2025
I’m writing this review whilst still staying at this hotel. First off, the positivity, superb location for the parks. Literally 5 minute walk from the back gate to universal studios. Hotel is very clean. Rooms are also very clean. Housekeeping is very accommodating if you wish to have a lay in bed later they will clean the room later on. We are staying in room 7089 which is a club room. I don’t think the club room is worth the extra cost. The food you receive is ok. Nothing special. That’s if you can fight your way through the crowds of children surrounding the buffet area. The negative……we were told upon check in that there are building works happening between 9-5pm daily on the floor below. This wasn’t advertised when booking our stay. The noise is absolutely dreadful. Major drilling for hours on end. Came home from the parks one afternoon to find there was no running water for 4 hours. We asked reception why we weren’t told and we were just told that the receptionist at check in should have given us a piece of paper to explain the times when the water is off. This is really poor for a hotel chain like this. We’ve paid just over $4000 for this stay and the only benefit of this hotel is having the express pass. Otherwise, it’s probably more worth while to stay on Idrive and say 50% on your costs.
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