Overview
The coolest hotel on the planet. Live like a rock star and savor the perks of rock ‘n’ roll royalty with impeccable surroundings, laid-back attitude and show-stopping service. Supremely talented chefs offer culinary nirvana from a famed steakhouse to delicious American classic cuisine. The sweeping California mission-style design inspired by classic rock music – welcomes you to escape to a sensational world with a palm-lined swimming pool, incredible rock memorabilia and amped-up recreation featuring live music – including some famous names. Your stay here rocks even more, because you get all the exclusive theme park benefits of being a Universal Orlando hotel guest.
The hotels in Universal Orlando’s Signature Collection offer expansive, full-service amenities, including 24-hour room service, concierge service and valet service. Here guests will find exceptional dining, immersive theming, and an array of exclusive theme park benefits.
All guest at any Universal Orlando Resort on-site hotel can take advantage of the following:
Universal Orlando Resort On-Site Hotel Benefits:
- Early Park Admission to the Wizarding Worlds and Volcano Bay 1 hour before the public
- ·The ability to charge in-park purchases to the hotel room key
- Free package delivery to the hotel room for any items purchased in the theme parks
- Free parking at the main CityWalk parking garage
- Free Transportation to the theme parks and CityWalk
- Pool-hopping privileges to use any hotel’s recreational facilities (excludes Endless Summer Resort)
- Free Wi-Fi Internet in all hotel rooms and public areas (faster speeds available for a fee)
- Free scheduled transportation to SeaWorld and Aquatica
- Preferred tee time and complimentary transportation (for foursomes) to participating golf courses
- Free admission to CityWalk clubs (excludes concerts and special events)
In addition, every guest staying at Portofino Bay, Hard Rock, or Royal Pacific receives the following benefits:
- Free Universal Express Unlimited passes for both parks
- Priority seating at select restaurants in the parks and CityWalk
All of these benefits are available from the moment you arrive until midnight on the day you check out. Even if your room won’t be ready until the afternoon, you can register at your hotel as early in the morning as you like, leaving your bags and retrieving your Express Passes (if eligible) in time for the Early Park Admission hour. Then linger at the resort after your checkout time, taking advantage of your pool privileges until late in the evening.
Check in
4 p.m.
Check out
11 a.m.
Rooms
650
Inclusions
Rooms
- 1 king bed, or 2 queen beds
- Garden view
- No more than 5 guests in the room
- 1 king bed, or 2 queen beds
- Garden view
- Minimum 1 adult, maximum 5 adults
- Maximum 3 children
- No more than 5 guests in the room
- King Rooms - up to 3 guests (rollaway rental needed for 3rd person ($))
- Two Queen Rooms - up to 5 guests (rollaway rental needed for 5th person ($))
- A/C
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request)
- Room service ($)
- Safe
- Turndown service
- TV
- 2 queen beds
- No more than 5 guests in the room
- 2 queen beds
- Minimum 1 adult, maximum 5 adults
- Maximum 3 children
- No more than 5 guests in the room
- A/C
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request)
- Room service ($)
- Safe
- Turndown service
- TV
- 2 queen beds
- Garden view
- No more than 5 guests in the room
- 2 queen beds
- Garden view
- Minimum 1 adult, maximum 5 adults
- Maximum 3 children
- No more than 5 guests in the room
- Lit make-up mirror
- Access to "rock Royalty" lounge
- Continental breakfast
- A/C
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request)
- Room service ($)
- Safe
- Turndown service
- TV
- 2 queen beds
- Pool view
- No more than 5 guests in the room
- 2 queen beds
- Pool view
- Minimum 1 adult, maximum 5 adults
- Maximum 3 children
- No more than 5 guests in the room
- A/C
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request)
- Room service ($)
- Safe
- Turndown service
- TV
Amenities
Front entrance
Velvet Bar
Pool
Pool
Location
Reviews
TripAdvisor Traveler Rating
Close to the Parks, But it's Going To Cost You
Scott C (Indianapolis, Indiana) on Jun 04, 2025
The rooms are very small and in need of updating. For $900 per night, I expected a lot more. Don't expect Disney-level accommodations. The staff seems like those at any other hotel. Their interactions with you seem mechanical and they don't really go above and beyond. However, the hotel is pretty close to 2 of the Universal parks so it's really convenient. The water taxi to the City Walk is nice as well.
Overrated, Dirty and Unethical Management
Kevin O on May 31, 2025
Quality of room was dirty. Management treats customers as nothing more than cattle. If a customer complains about a lack of service, issues with room or any negatives, management has a well trained staff of deflectors and say the right things, but don’t ever DO the right things. Never return would be a change or improvement. Hard Rock is incapable of improvement as currently manages.
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