Overview
The coolest hotel on the planet. Live like a rock star and savor the perks of rock ‘n’ roll royalty with impeccable surroundings, laid-back attitude and show-stopping service. Supremely talented chefs offer culinary nirvana from a famed steakhouse to delicious American classic cuisine. The sweeping California mission-style design inspired by classic rock music – welcomes you to escape to a sensational world with a palm-lined swimming pool, incredible rock memorabilia and amped-up recreation featuring live music – including some famous names. Your stay here rocks even more, because you get all the exclusive theme park benefits of being a Universal Orlando hotel guest.
The hotels in Universal Orlando’s Signature Collection offer expansive, full-service amenities, including 24-hour room service, concierge service and valet service. Here guests will find exceptional dining, immersive theming, and an array of exclusive theme park benefits.
All guest at any Universal Orlando Resort on-site hotel can take advantage of the following:
Universal Orlando Resort On-Site Hotel Benefits:
- Early Park Admission to the Wizarding Worlds and Volcano Bay 1 hour before the public
- ·The ability to charge in-park purchases to the hotel room key
- Free package delivery to the hotel room for any items purchased in the theme parks
- Free parking at the main CityWalk parking garage
- Free Transportation to the theme parks and CityWalk
- Pool-hopping privileges to use any hotel’s recreational facilities (excludes Endless Summer Resort)
- Free Wi-Fi Internet in all hotel rooms and public areas (faster speeds available for a fee)
- Free scheduled transportation to SeaWorld and Aquatica
- Preferred tee time and complimentary transportation (for foursomes) to participating golf courses
- Free admission to CityWalk clubs (excludes concerts and special events)
In addition, every guest staying at Portofino Bay, Hard Rock, or Royal Pacific receives the following benefits:
- Free Universal Express Unlimited passes for both parks
- Priority seating at select restaurants in the parks and CityWalk
All of these benefits are available from the moment you arrive until midnight on the day you check out. Even if your room won’t be ready until the afternoon, you can register at your hotel as early in the morning as you like, leaving your bags and retrieving your Express Passes (if eligible) in time for the Early Park Admission hour. Then linger at the resort after your checkout time, taking advantage of your pool privileges until late in the evening.
Check in
4 p.m.
Check out
11 a.m.
Rooms
650
Inclusions
Rooms
- 1 king bed, or 2 queen beds
- Garden view
- No more than 5 guests in the room
- 1 king bed, or 2 queen beds
- Garden view
- Minimum 1 adult, maximum 5 adults
- Maximum 3 children
- No more than 5 guests in the room
- King Rooms - up to 3 guests (rollaway rental needed for 3rd person ($))
- Two Queen Rooms - up to 5 guests (rollaway rental needed for 5th person ($))
- A/C
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request)
- Room service ($)
- Safe
- Turndown service
- TV
- 2 queen beds
- No more than 5 guests in the room
- 2 queen beds
- Minimum 1 adult, maximum 5 adults
- Maximum 3 children
- No more than 5 guests in the room
- A/C
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request)
- Room service ($)
- Safe
- Turndown service
- TV
- 2 queen beds
- Garden view
- No more than 5 guests in the room
- 2 queen beds
- Garden view
- Minimum 1 adult, maximum 5 adults
- Maximum 3 children
- No more than 5 guests in the room
- Lit make-up mirror
- Access to "rock Royalty" lounge
- Continental breakfast
- A/C
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request)
- Room service ($)
- Safe
- Turndown service
- TV
- 2 queen beds
- Pool view
- No more than 5 guests in the room
- 2 queen beds
- Pool view
- Minimum 1 adult, maximum 5 adults
- Maximum 3 children
- No more than 5 guests in the room
- A/C
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request)
- Room service ($)
- Safe
- Turndown service
- TV
Amenities
Front entrance
Velvet Bar
Pool
Pool
Location
Reviews
TripAdvisor Traveler Rating
Renovations/Construction ongoing - reconsider your stay
obregen (Caribou, Maine) on Oct 02, 2024
We checked in to the Hard Rock Orlando Hotel for a four night stay to be close to the parks for my niece’s requested senior trip to Halloween Horror Nights. At check-in it took a full 45 minutes for them to check us into our “three room suite.” This is face time at the desk, not waiting in line. The gentleman said he was new, which is fine of course, but someone should be helping him, not leaving him to flounder on his own. He did ask for help at least twice during the process, and each time someone came and helped with whatever task he was working on but did not stay and see him through the transaction. Suite is in quotes above, because the room is not in fact a “suite” but is three connecting rooms; two garden queen rooms and one king suite. It was advertised as having three bedrooms and a shared common area, but the shared common area is the living area of the king suite, the bedroom of the king suite is fully open to that living area, so it cannot be shared if the bedroom is in use, really limiting its’ usefulness to our party of six, and forcing people to essentially hang out in their individual rooms rather than in the common space as planned. Additionally the rooms were old and shabby with lots of deferred maintenance. Threadbare furniture, small holes in the walls, mirror peeling, and so on. All really in need of up keep and replacement. Certainly not what we expected at this price point (roughly $1.8k per night including park tix for 6 for two of four days). Additionally, common spaces like the hallways seemed to not be vacuumed, cleaned very often, lots of small debris/crumbs on floor and a green m&m that lived in the hallway for our entire 4 day stay. On the first morning our keys stopped working so we had to go to desk to get them replaced, and asked to move who was in which room around, since we could not use the suite in the way we anticipated. They initially told us we could not move people around, I explained that we had no way of knowing prior to seeing the room that we could not use as anticipated, and now we had to walk into one person’s room, to get to our room, while they were asleep, which agin had this been legitimately a suite with a common area and separate bedrooms as advertised, would not be a problem, but since it was not an actual suite, we needed people to have keys to their actual rooms to avoid waking one another. He still said no, so I brought up all the other small issues with the suite, and he then got the manager and fixed it, and gave us a small credit on each room, which was nice, but was not what I was looking for, we just needed the keys swapped around, which was fixed. But despite that none of the above would have prompted me to write a review. When we arrived back to our room yesterday mid-afternoon beat and ready for a shower and a pre-dinner nap , there was very loud almost continuous drilling and banging immediately over our heads. I showered, presuming maybe another room had an issue they were fixing, but it continued. I finally called the desk because it was truly mind-numbing and non-stop and was told oh we apologize but we started renovations of the 7th floor (the floor above us) today and there is nothing we can do. I pushed back on this, and requested, begged, pleaded, ordered them to make it stop to no avail, I requested another room, the answer was no. In frustration I requested a refund, they initially offered me $150 credit, but did eventually comp the night, but that does not really compensate for the loss of enjoyment. We still had to listen to that noise during a time when we planned to be in our room. Simply using another part of the hotel was not a reasonable alternative to nap. I said that was unacceptable given this is a planned renovation and they had from the time I booked last January up to and including the time of check-in to notify me and allow me to book a different room or hotel. Even on the day it started no notification was given of the impending noise problem. They should not have put us in these rooms knowing this was coming without giving us notice and alternative options. Renovations of this scale are not just decided upon and started last minute. They had to have known for some time, and yet they put us in these rooms anyway with no notice of the impending renovations and noise. The noise did finally stop at 5pm, but started up again promptly at 9 this morning, at which point the manager again apologized but made no effort to have the noise stopped. She did of her own accord comp a second night of the stay, without me asking (I never really wanted any cash, was simply looking for peace and quiet I had every reason to expect given there was no notice at all.) I write this review as a warning to anyone with upcoming stays. I would call and inquire where your room is and if it will be impacted by construction and request to move your room to one that is not impacted or request to change your resort.
Amazing hotel; fab staff, great location and wonderful stay ??
jaykay28 (Liverpool) on Oct 01, 2024
Couldn’t have asked for a better location and hotel for our 2 week stay. Perfectly placed near to Universal, the hotel had everything we needed for a fantastic trip. Couldn’t fault the place or the staff in particular as every one of them went that extra mile to look after us. The Velvet bar is ace, the entertainment really top quality each night and the staff outstanding. If you do visit, give Ken and Skinny on the bar our best wishes as they made each night a pleasure, along with the rest of the team. Well done Hard Rock Orlando, as I’m usually a complainer (apparently) but found it hard to this time! The rooms were serviced to a high standard each day, the whole place is a living museum of music. I’d highly recommend the Sunday acoustic brunch as an escape from the parks, the food and music are great and the bottomless mimosas and bloody Mary’s help with the aching leg muscles! On the whole we would fully recommend this hotel if you can get a good deal. There’s a lot more to say but im sure you get the gist ????
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