Overview
The coolest hotel on the planet. Live like a rock star and savor the perks of rock ‘n’ roll royalty with impeccable surroundings, laid-back attitude and show-stopping service. Supremely talented chefs offer culinary nirvana from a famed steakhouse to delicious American classic cuisine. The sweeping California mission-style design inspired by classic rock music – welcomes you to escape to a sensational world with a palm-lined swimming pool, incredible rock memorabilia and amped-up recreation featuring live music – including some famous names. Your stay here rocks even more, because you get all the exclusive theme park benefits of being a Universal Orlando hotel guest.
The hotels in Universal Orlando’s Signature Collection offer expansive, full-service amenities, including 24-hour room service, concierge service and valet service. Here guests will find exceptional dining, immersive theming, and an array of exclusive theme park benefits.
All guest at any Universal Orlando Resort on-site hotel can take advantage of the following:
Universal Orlando Resort On-Site Hotel Benefits:
- Early Park Admission to the Wizarding Worlds and Volcano Bay 1 hour before the public
- ·The ability to charge in-park purchases to the hotel room key
- Free package delivery to the hotel room for any items purchased in the theme parks
- Free parking at the main CityWalk parking garage
- Free Transportation to the theme parks and CityWalk
- Pool-hopping privileges to use any hotel’s recreational facilities (excludes Endless Summer Resort)
- Free Wi-Fi Internet in all hotel rooms and public areas (faster speeds available for a fee)
- Free scheduled transportation to SeaWorld and Aquatica
- Preferred tee time and complimentary transportation (for foursomes) to participating golf courses
- Free admission to CityWalk clubs (excludes concerts and special events)
In addition, every guest staying at Portofino Bay, Hard Rock, or Royal Pacific receives the following benefits:
- Free Universal Express Unlimited passes for both parks
- Priority seating at select restaurants in the parks and CityWalk
All of these benefits are available from the moment you arrive until midnight on the day you check out. Even if your room won’t be ready until the afternoon, you can register at your hotel as early in the morning as you like, leaving your bags and retrieving your Express Passes (if eligible) in time for the Early Park Admission hour. Then linger at the resort after your checkout time, taking advantage of your pool privileges until late in the evening.
Check in
4 p.m.
Check out
11 a.m.
Rooms
650
Inclusions
Rooms
- 1 king bed, or 2 queen beds
- Garden view
- No more than 5 guests in the room
- 1 king bed, or 2 queen beds
- Garden view
- Minimum 1 adult, maximum 5 adults
- Maximum 3 children
- No more than 5 guests in the room
- King Rooms - up to 3 guests (rollaway rental needed for 3rd person ($))
- Two Queen Rooms - up to 5 guests (rollaway rental needed for 5th person ($))
- A/C
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request)
- Room service ($)
- Safe
- Turndown service
- TV
- 2 queen beds
- No more than 5 guests in the room
- 2 queen beds
- Minimum 1 adult, maximum 5 adults
- Maximum 3 children
- No more than 5 guests in the room
- A/C
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request)
- Room service ($)
- Safe
- Turndown service
- TV
- 2 queen beds
- Garden view
- No more than 5 guests in the room
- 2 queen beds
- Garden view
- Minimum 1 adult, maximum 5 adults
- Maximum 3 children
- No more than 5 guests in the room
- Lit make-up mirror
- Access to "rock Royalty" lounge
- Continental breakfast
- A/C
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request)
- Room service ($)
- Safe
- Turndown service
- TV
- 2 queen beds
- Pool view
- No more than 5 guests in the room
- 2 queen beds
- Pool view
- Minimum 1 adult, maximum 5 adults
- Maximum 3 children
- No more than 5 guests in the room
- A/C
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request)
- Room service ($)
- Safe
- Turndown service
- TV
Amenities
Front entrance
Velvet Bar
Pool
Pool
Location
Reviews
TripAdvisor Traveler Rating
Outdated hotel with construction works noises!
301lina (Dubai, United Arab Emirates) on May 07, 2025
Our stay was a nightmare! They have construction works in the hotel, but on their website when we booked the room there was no any information about it! The whole stay from 9 am the drills were drilling right above our room and we didn’t have a hot water in the room until 5pm because of the works. When you come back tired after the park , you just want to have shower and relax . Unfortunately, we paid a huge amount of money , but we didn’t have this opportunity. Overall, the hotel is very outdated and for a lower price you can stay in modern new hotels 5 mins ride from the park, like Hyatt and etc. Don’t stay at this hotel, if you respect yourself!
What’s not to love… location… people… club level…
jenmmalc (glasgow) on May 07, 2025
We are just coming to the end of a 4 night stay at hard rock, club level. We have had the most amazing time, the staff have all been so lovely and welcoming, from the front desk, maintenance, house keeping, to the lounge, the beach club & pool. Have never stayed club level before, wasn’t sure what to expect, but it made things so much easier, from not having to worry about finding food on arrival, in the morning, and enjoying some beer when back from the park & desserts in the evening. The room is spacious and comfortable, being able to get a yoga mat & record player with vinyl, in our room, was a lovely touch. Close proximity to the parks is brilliant, and being able to grab the water taxi, when you just can’t walk another step, is lovely. The pool is nice and chill, can use floats, and bob around, listening to music or watching a film. There’s sun cream & plenty of towels. Would we come back?! A resounding yes! There is construction works going on, we did hear a bit of noise but we were out most of the time it was going on. It’s just one of these things, not too much of an inconvenience and we knew about it beforehand. Thanks for a brilliant stay!!
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